Indigo Home and Gift Arvostelua 191

TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Staff very helpful, they have good knowledge about their products. Delivery and set up for our table was a very reasonable price. Delivery was booked in as described by the saff member. Delivery m... Näytä lisää

Saanut 4/5 tähteä

Great service and helpful advise in store. Delivery earlier than expected. Delivery guys were great. Pity you don’t take packaging away!

Saanut 5/5 tähteä

A really good shopping experience, knowledgeable staff who don't fuss but are there when you need them. Plenty of choice at a reasonable price. We ordered a few pieces of furniture and it was del... Näytä lisää

Saanut 5/5 tähteä

Amazing service from all the staff in Indigo, we have bought 2 suites, coffee table, tv unit, side tables, imitation trees, rugs. Wish we had a larger house to purchase more!! Furniture definitely ha... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Huonekaluliike

Yrityksen kirjoittama

Indigo Home & Gift is a family owned furniture company, the largest independently owned on the Wirral. Selling high quality bespoke sofas, modern furniture and offering home interior designs, at affordable prices.


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

191 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 33 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Staff very helpful

Staff very helpful, they have good knowledge about their products.
Delivery and set up for our table was a very reasonable price.
Delivery was booked in as described by the saff member. Delivery men were on time, very pleasant and did a good job. Overall a great experience.

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Made up with my bargain

Made up with my bargain, near gave up and low and behold a great purchase was had. Had small scratches but with a wood pen they are nowhere to be seen. Yet saved £££

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic service from beginning to end…

Fantastic service from beginning to end . Service in store right through to delivery. They delayed ordering of sofas to fit in around our timeline and then later delayed delivery a couple of weeks too as we weren’t quite ready. All staff were extremely helpful and polite . Exceptional service and products .

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful quality furniture

This shop is just amazing. A beautiful range of quality products at reasonable prices. Staff go out of their way to help and it's a pleasure to just browse with no hard sell at all. There is a delightful cafe within the shop which sells divine food in a gorgeous environment.

12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Have had furniture from Indigo before

Have had furniture from Indigo before, and has lasted for over ten years.
So I decided to buy some new furniture, and the first shop I went to was Indigo it was very friendly service that gave me a good deal, and delivered and set up from friendly staff.
I would highly recommend.

3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A really good shopping experience

A really good shopping experience, knowledgeable staff who don't fuss but are there when you need them.
Plenty of choice at a reasonable price. We ordered a few pieces of furniture and it was delivered in good time by the friendly and helpful delivery men.
We have been back since to buy some accessories and had a lunch in the lovely cafe inside.
Would definitely recommend them to anyone.

31. tammikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A lovely store with very helpful staff

A lovely store with very helpful staff. I have bought a lot of items here. They provide an assembly service, at a small price, which is very professional. I can recommend this store for home furnishings, at a good price that look great in the home.

19. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Dining furniture

Good level of service in the shop, clear order process and excellent installation service.
Quality of the products we purchased was excellent

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent from start to finish

From start to finish, our Indigo experience - purchasing a new 3 piece suite, could not have been bettered. Salesperson Alice was very pleasant. Well informed, helpful and patient, but not at all pushy. Our order was ready a week or two ahead of schedule and communications about the delivery were very professional. The delivery guys (Rob and Andy) could not have been nicer or more accommodating. I've worked 40 years in retail and recongize good service when I see it. We are delighted with our purchase and based on this, our first purchase from Indigo, would not hesitate in recommending them.

13. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had my to sofas delivered this…

I had my to sofas delivered this morning am over the moon ,even keeping me fully updated before indigo is in my opinion thee best in the country for quality ,the lads brought the in even though there heavy still were smiling and kind ,the delivery men are a credit to indigo cant thank them enough

11. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Long wait but very happy

Waited nearly 9 weeks for sofa so one star missing, but the sofa is stunning! Delivery guys where great. Paid premium money but beautiful sofa. Very happy!

28. tammikuuta 2026
Oma-aloitteinen arvostelu
Indigo Home and Gift-logo

Vastaus yritykseltä Indigo Home and Gift

Dear Mr Dodd,

Thank you so much for your lovely comments about the sofa, we are really pleased to hear that you love it and that our delivery team looked after you.

We were a little disappointed to see the star rating reduced due to the wait time, as the lead time quoted on your order was mid to late January and your sofa was delivered on the 28th January, which was well within the timescale provided at the point of purchase.

That said, we truly appreciate you choosing Indigo and are delighted that you are happy with the finished piece. Thank you again for your kind words and for supporting our small, family run business.

Many thanks,
Indigo Home & Gift.

Saanut 1/5 tähteä

My wife and I enjoy shopping in Indigo…

My wife and I enjoy shopping in Indigo stop over the Christmas holiday 2025 we purchased a rug for the lounge unfortunately we gave in the wrong dimensions for the rug and came to see you to exchange for a bigger size. After the conversation with one of the sales representatives it turned out that the rug could not be exchanged because it was done through a sales representative who would not take the carpet back you offered to take the rug Park to try and sell on the shop floor for 50% less than we purchased it. This didn’t resolve the problem it just upset my wife and I as we still have a rug that doesn’t fit and no rug to go into our lounge very disappointed won’t shop there again and I’m still left with a rug that No user ornament stop

7. tammikuuta 2026
Indigo Home and Gift-logo

Vastaus yritykseltä Indigo Home and Gift

Dear Mr Thomas,

We are genuinely disappointed to receive a 1 star review, particularly as we did offer a goodwill gesture that we were not obliged to make.

As clearly stated on our order forms, at the till, and within the returns policy on our website, items that are ordered in specifically for a customer are not eligible for refunds, exchanges, or credit notes. The rug in question was ordered to the dimensions provided to us at the time of purchase.

Despite this, we offered to take the rug back into store and sell it on your behalf at a reduced price, with the proceeds credited towards a replacement rug. This was intended as a goodwill solution to help resolve the situation.

For clarity, we have worked with our rug supplier for over four years, and during that time we have never stocked or ordered an 80cm x 150cm rug, either for our shop floor or for a customer. This reinforces that the item was specially ordered based on the measurements supplied by yourselves.

We believe the solution offered was a fair and generous one, given the circumstances. As a small, family owned business, our loyal team work extremely hard to provide excellent service, which is reflected in the 200 plus five star reviews we are proud to have. Receiving such a negative review after offering a reasonable resolution is genuinely disheartening.

Our offer remains open, and if you would like to take us up on it, please do not hesitate to contact our team.

Many thanks,
M Walker,
Sales Director

Saanut 5/5 tähteä

Top quality

Just love the quality of goods that Indigo offer. Staff are always helpful and will go out of their way for you.
The table lamp l bought is top quality and looks amazing in my living room.
Have received so many complimentary comments

15. tammikuuta 2026
Saanut 5/5 tähteä

I like browsing in Indigo as they have…

I like browsing in Indigo as they have a good selection of furniture etc. Helpful staff. Cannot really comment on any further as paid for furniture in full but have not yet received it and vague about when I will- maybe 1 or 2 weeks

9. tammikuuta 2026
Saanut 5/5 tähteä

Happy customer

They went above and beyond to get all what I needed and have it ready for Christmas 🥰Staff were very helpful and it’s a great family business. It’s a must if your looking for quality piece at a great price.Thank you indigo for a super service.

18. joulukuuta 2025
Oma-aloitteinen arvostelu

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