The Illinois Tollway Arvostelua 58

The Illinois tollway is a joke that is totally fine with taking advantage of people! I am not from Illinois and have never encountered a tollway where you HAVE to have ipass otherwise you are going to be charged almost $60 for under $20 worth of tolls!

They decided to get rid of booths to pay there but never posted anywhere for people entering that you better have ipass or you will be charged exponential fees. Then when I call to ask about said fees I am told it’s because they are late even though I called after receiving the FIRST bill!

I have never been on a toll road that not only does not give you the option to pay right there but then penalizes you for driving right through when there is no where to pay or other way through!

They should be ashamed!

If you want to change the “normal” that is fine, but do your due diligence posting said changes for those unaware or take responsibility when someone is being penalized for not knowing when there was nothing posted for them to know!

We were just trying to take a family vacation after our newborn had a very rough entrance into the world that put its toll on all of us! Now unfortunately the fun family trip that was much needed for our sanity will always be tainted with this AWFUL DISRESPECTFUL experience and Illinois tollway customer service has no care in the world about it! Simply just tells me “well it is what it is, that’s what you owe, it’s on you”!

POS OPERATION!!!! Scam a** Illinois tollway with all their BS fees, f**ked up customer service and difficult online payments.

My online account showed I owed $0.00 and I checked it regularly. We only travel once every few years from Michigan to Wisconsin an d back. And the tollway took some auto payments out during Feb and March. And now I got an invoice saying I owed $30+. So I’m looking at my online account owing $0.00 and an invoice in my hands saying I owed $30. Only a government bureaucracy could have those kind of opposing things be true at the same time. And this is not an April Fools joke but dealt with it April 1st. Most payments run 30 days. The 14 day system Illinois has is really one off. My gosh!

Cut off numerous times said they would send link doesn’t show up very frustrating good luck all!

I am a RV rental company based out of Texas. I received a notice for the Illinois tollway, for while a rental was out. It was the 1st notice I'd received and I noticed for every toll there was a $3.00 invoice fee on top. By the end of the bill the invoice fees were 161% higher than the tolls themselves. I called inquiring about this b/c I didn't understand it since it was all sent on one invoice on a single piece of paper. I was told that b/c I didn't call to pay the tolls before the invoice was sent that's why there was so many invoice charges. I explained that it was a rental and it was out on rental so how was I supposed to know that the renter even went through Illinois let alone acquired tolls. I also told them in Texas we get one invoice fee not 161% more than the tolls. I was told Illinois does things differently than Texas, I said must be why everyone keeps moving to Texas b/c you're right we do things differently.

Ms.karen tover is very rude and disrespectful towards people

Wrong plate number was billed to our account. On the phone with customer service for over an hour trying to get it removed. Trina was terrible at communication

For the last several weeks trying to head to work on the Chicago skyway ..you only have two options open, and the rest are exercise pass or closed. then when you get up there to pay, the machines aren’t working, they’re asking you to let them take a picture of your car and bill you for it. As high as the tollway cost there is no way in the world that this back up should happen all the way back down the expressway!! they need to let everyone on here go through for free if you can only find two or three workers to show up and your machinery isn’t working.

Traveled to Chicago over Labor Day weekend. The toll plazas have the amount you should be charged on a sign near the plaza. My wife kept track of all our amounts like a hawk. A few weeks after the trip, we got the bill and it's more than double what we calculated. I called the customer service line and talked to some lady for almost 45 minutes and all she could tell me was the amount they were charging for each plaza, which definitely didn't match the numbers they had posted on the actual road. I ended up paying just cuz I was sick of being on the phone, but don't trust this company, they are a bunch of thieves. We will be driving the extra 25 minutes to avoid the tollway next time.

Worst tollway in America. The customer service was awful, snarky condescending and rude employees, very unprofessional. Terribly neglected roads, all around an awful experience

Broken website does not send confirmation email to my email after trying to sign up for Pay-by-Plate. By the time I receive the e-mail in my inbox, the link and verification code have already long expired. Illinois Tollway would have been happy to charge me fines due to delays caused by their own website issues, I'm sure, if I had not figured out that for some reason signing up with a Gmail account causes this issue. I worked around it by signing up with a Yahoo e-mail.

Sent in my invoices to pay off my fines, sent them both in the same envelope. Only one of them was paid off and the other was apparently ignored and are now trying to charge me more for "not paying" the second invoice.

I registered my plate ONE MONTH before traveling to Illinois. I checked my account after returning home…I even emailed them asking why my credit card hadn’t been charged yet. I finally got a paper bill. Each toll was $1.50 & they added an extra $3 for each toll! What a bunch of crooks!!! That’s why I left Illinois 40+ years ago! They’re a bunch of thieves who care nothing about citizens….only stealing your hard earned money!!!
There’s enough complaints here, we can file a CLASS ACTION SUIT against the state & their crooked tollway system!

Completely shit customer service!!! We could barely understand her mumbling, she had us repeat ourselves multiple times, and kept getting stuff wrong. It took almost an hour for something that should have taken five minutes.

Absolute crap website and crap customer service. Pay a toll to use the worst roads in the worst traffic in the US.
Rented a car and used to tollway out and back. Tried to pay by plate and it was impossible. Internet continuous loop with no resolution. Called customer service and they couldn’t even tell me my toll amount so I obviously couldn’t pay by phone and just be done with it.
Their solution? Check the useless website every day to see if there is a balance.
Like anyone has the time to waste doing that…

They have such a terrible web page which doesn’t allow you to pay the toll as a guest.

Ordered a new i-Pass sticker a month ago and then received an email saying it was mailed 24 days ago but have yet to receive it. I call their customer service line and the dim bulb woman tells me that this is normal. NOTHING that fits in an envelope takes over three weeks to mail which means they just outright lied about it being shipped. But what else should we expect from government employees in a state run by democrats?

I recently purchased a sticker to replace my pay by plate account. It took almost an hour to set up the account and was extremely frustrating. Not only does it feel like Illinois is draining our hard earned money, they make it difficult to even set up a legit account to pay our way to travel to and from work. In the end it's all about them earning more money because of the fines you may incur during the transition to the "new and improved" sticker that they are urging you to purchase.

My direct communications with them via phone, after you wait at least 25-30 minutes for a person with an incessant voice telling you how important you are and your waiting time is greater than 10 minutes, is usually very good, pleasant and helpful.
I am slamming their website, frankly it is the worst site I have ever tried to interact with. It is frequently down, it does not recognize login, once you get in it is impossible to navigate to activate a new sticker. Frankly it is just worthless.

No one answered the phone almost 2 weeks
This is crazy