Mostly to do with limited delivery options. First delivery came with missing items. Second order delivered on time but came via 2 different couriers which meant a time difference.
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Katso, mitä arvostelun kirjoittajat sanovat
Fast shipping. Great product looks really well made ideal for MF ceiling installation in a cinema room to decouple the 2 ceilings
Yritys on vastannut
Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early... Näytä lisää
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Good website, very informative with pictures showing you what you may need, followed up by a good customer sales person to talk it through and help with the order. Arrived quickly and is now being ins... Näytä lisää
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Yrityksen tiedot
- Akustiikkakonsultti
- Rakennuskonsultti
- Rakennustarvikeliike
- Rakennustarvikkeet
- Vaahtomuovitoimittaja
- Kipsituotteiden toimittaja
- Eristeet
- Kiinteistönhuolto
- Kumituotteiden toimittaja
Yrityksen kirjoittama
iKoustic specialise in providing Sound Insulation and Absorption Solutions to reduce the impact of Noise on those around you. We have a wide range of products for Walls, Floors and Ceilings to choose from. We supply products for self install or can provide a full installation service. Give us a call and we can discuss your Noise Issue?
Yhteystiedot
Unit 4/5 Erivan Park, Sandbeck Way, LS22 7DN, Wetherby, Yhdistynyt kuningaskunta
- 07772777787
- rick.parsons@ikoustic.com
- ikoustic.co.uk
Mostly to do with limited delivery…
Mostly to do with limited delivery options.
First delivery came with missing items. Second order delivered on time but came via 2 different couriers which meant a time difference.
7. huhtikuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Hi,
Thank you for taking the time to leave this feedback — and firstly, a genuine apology.
You ordered from us expecting a straightforward experience, and on both counts we didn't deliver that. That's frustrating, and you're absolutely right to flag it.
Missing items on your first order shouldn't happen, it was human error and when it does, it's on us to make it right quickly. I believe that we did do this and had the missing item with you next day.
On your second order, arriving split between two couriers with a time gap isn't the experience we want anyone to have either — especially when you're likely trying to plan an install or a project around it. some of our products are large and bulky and are required to be delivered on a pallet. Some others are small and fit in a box and are delivered by a courier. This should have made that clearer to you at the time of order?
Thanks again for sharing your thoughts - it's really helpful. Please mention my name (Rick) should you require more materials and we will ensure that we take very good care of you!
Kind regards
Rick
Mute clip
Fast shipping. Great product looks really well made ideal for MF ceiling installation in a cinema room to decouple the 2 ceilings
7. huhtikuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Thanks for taking the time to post iKoustic a review Ben .. and a 5 Star starts the day off really well. kind regards, Rick
Very good service
Very good service, responsive and attentive with good technical knowledge
16. tammikuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Hello and thanks very much indeed for the 5* review - we really appreciate the feedback! Kind regards Rick
Excellent supplier
Excellent supplier. Great to deal with, and on-time deliveries.
11. maaliskuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Thank you for your kind and generous words. They are much appreciated and the team will enjoy the feedback this morning. I feel some positive growth coming on!
Friendly informed advice and prompt…
Friendly informed advice and prompt professional service
10. maaliskuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Thanks for taking the time to post us a fabulous 5* review - we really appreciate it. Kind regards Rick
Reduce the noise but don’t remove it
Good help from iKoustic team. I used their material for damping the floor noise affecting the bedroom below. It helped reduce the noise overall but the walking steps were still noticeable from the floor below
9. joulukuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Hello and thanks for taking the time to post iKoustic your review. It is appreciated. Kind regards
Rick
Good service from Raj
Good service from Raj
Hopefully delivery will equally as good
16. tammikuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Hello Sidney, Thanks for posting us a review and especially for the positive shout out for Raj. Let us know how we get on with the delivery? Kind regards Rick
Great service and good product
Great service and good product. They took note of our tight access for delivery and sent the pallet on a smaller truck
2. tammikuuta 2026
Vastaus yritykseltä iKoustic Soundproofing
Thanks Marc, we really appreciate you taking the time to post iKoustic the 5 Star Review
Returning customer - once more a happy transaction
Returning customer, impressed me again with helpful communications and awesome logistics efficiency.
Pallet was well wrapped and looked likely to have been prepped to have survived a Tsunami. Thank you for providing a great service.
11. joulukuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks Adrian for your ongoing support. We really appreciate your detailed 5star. Our sales and logistics team will be made up today. Kind regards Rick
Brilliant service
Brilliant service, normally most things in stock and next day delivery. My go to for acoustic related materials etc
1. joulukuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Well that just made our day! Thanks so much for your 5*. We are delighted to assist. That is so appreciated - Kind regards Rick
Great excellent customer service
Great excellent customer service, Great product. Definitely use again.
4. marraskuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks Glen .. That is fabulous feedback and much appreciated. Kind regards, Rick
professional & efficient service *****
4. marraskuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thank you Clive, the 5* review is very much appreciated. Kind regards, Rick
Fantastic experience
Fantastic experience, I searched at multiple builders merchants to find the exact products I was looking for to which I didn't find any that were suitable Ikoustic stocked all that I was looking for I ordered the same day and products were available for collection the same day brilliant service can't recommend highly enough all the staff were friendly and helpful in person and over the phone will be visiting again for the next stage of my project thanks again
Darren
14. lokakuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks for the fabulous 5 Star review Darren! It is really motivational to hear this - The team will be delighted ... Kind regards, Rick
Great service and advice…
Farouk from iKoustic called me back promptly after my enquiry, gave me great advice on the correct product and made sure it arrived quickly - on a day convenient to me.
13. lokakuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks Melissa - We really appreciate it when customers take the time to post us a review. We especilly like to receive 5* reviews such as yours. I know Farouk personally appreciated seeing acknowledgement of his efforts.. :-) Kind regards
Rick
Very Helpful
Not completed our soundproofing project yet, however Raj has been very helpful and answered our questions in a manner anyone could understand.
Thank you Susan
12. syyskuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Hello and thanks Susan for your wonderful 5* review! Raj was delighted with your kind words!
Great product
Ordering on the website was very easy an simple. Very helpful staff on the telephone. Quantity of materials delivered was exactly right. Fitting instructions easy to follow. Delivery was 2 days early but the delivery driver could not have been more helpful. Only downside was the factory cutting of the rock wool panels was not consistent as some panels were double thickness and could not easily be trimmed. Would certainly recommend this product to others.
7. elokuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks Richard, we really appreciate the 5* Feedback! Do you have any images of the Rockwool 25mm that was inconsistently cut? kind regards, Rick
Thanks for sending the images over Richard, we have now picked this up with Rockwool. We are assured that this is a rare and isolated case - It is certainly the first issue that I am personally aware of. I have asked the sales team to reach out to you with a gesture of goodwill that might go some way to acknowledging your lost time and positive support for iKoustic.
Vastaus yritykseltä iKoustic Soundproofing
Hi Phil, Thanks for taking the time to post us a review! The 5 Star was really appreciated. Rick
Excellent Service and Expert Advice
I had a great experience with iKoustic Soundproofing. From start to finish, the service was smooth and professional. Raj was incredibly knowledgeable and took the time to explain the best solutions for my needs. Delivery was prompt and hassle-free. Highly recommend iKoustic for anyone looking for soundproofing products backed by solid expertise and reliable service.
2. kesäkuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thanks very much for your kind words.. Raj enjoyed hearing them :-)
Everything arrived well packaged and on…
Everything arrived well packaged and on time. My builder was very happy.
1. toukokuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Thank you Ursula for posting us a review - Especially a 5 Star Review ! it makes our day here at iKoustic! kind regards, Rick
Have a better pricing structure for…
Have a better pricing structure for delivery. You to charge £154 through my supplier which was more expensive than the product I was buying. The customer advisor would only reduce it to £90. When I went online as it had said I could get it for £49. If I had an extra day I would have got it with free delivery somewhere else.
I had said it was the start for more larger orders but this experience means I am unlikely to use them again now, I will purchase the products elsewhere.
Since the above the company have been in touch and explained where the delivery pricing error occurred and rectified the issue to my satisfaction.
25. huhtikuuta 2025
Vastaus yritykseltä iKoustic Soundproofing
Hello, thanks for taking the time to send us a review. I am sincerely sorry that you experienced an issue with the delivery price. My colleague Farouk will be calling you back shortly to explain and to rectify matters. I hope we are able to win your understanding asap. kind regards Rick
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Hello and thanks for taking the trouble to update your review, much appreciated.
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