Very prompt service and the products delivered are exactly what was ordered. They have different offices making shipping super smooth. Good quality swag and a very responsive account management team.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I always find IGO Promo really helpful and friendly when I need help with an order or a sample. The pricing is really clear on the site: while other promotional merchandise companies give an indicativ... Näytä lisää
Yritys on vastannut
Excellent communication and product. Delivery was quicker than expected. Ordered just over 300 small teddy bear key rings with printing back and front. Advice given by phone and email was most helpful... Näytä lisää
Yritys on vastannut
Good choice of products, able to see with logo online to get idea of how the finished product will look before ordering. Once the products have been ordered, proofs are sent, and once accepted the or... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
At IGO Promo we are specialists in printing promotional items. For 80 years we have been convinced that business gifts and printed promotional products help companies strengthen their brand. We understand the power of giving. And we advise our clients to do the same for their business contacts. Not only do we believe it is nice for companies to give something back, we also like to give something back ourselves. That is why we are aware of corporate social responsibility. With our wide range, there is always a perfect gift. It is our mission to ensure that brands can easily express themselves through personalised gifts. And we do all this in a personal way, by guiding you through the process step by step. As with our service, we set high standards for the quality of our products and printing.
Yhteystiedot
Quadrant House, 4 Thomas More Square, E1W 1YW, London, Yhdistynyt kuningaskunta
- 0800 43 46 98 9
- info@igopromo.co.uk
- igopromo.co.uk
4,7
Erinomainen
438 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great company
Great company - fast, friendly and professional. Really liked our branded products too. Highly recommend,
1. joulukuuta 2021
Vastaus yritykseltä IGO Promo
Hi Natalie
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
The customer service is really good and…
The customer service is really good and the order delivery was pretty accurate as per schedule promise.
14. marraskuuta 2021
Vastaus yritykseltä IGO Promo
Hi
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Perfect service
Perfect service! Thank you.
Easy to order on-line - text sent by email, confirmed the next day and product arrived in about 1 week. Excellent value for money - definitely use again
5. marraskuuta 2021
Vastaus yritykseltä IGO Promo
Hi Mark
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Fantastic service and attention to…
Fantastic service and attention to detail on product!
1. marraskuuta 2021
Vastaus yritykseltä IGO Promo
Hi Sophie
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Terrible company
Terrible company
Ordered mints, tyre gauges and bags for a fair. Nothing arrived in time. They were aware of deadlines of 30th September, rather than giving any notice on 27th September they advise that the bags will not arrive. The bags were required to put all the merchandise in for our fair.
I ended up paying a local company £4 per bag (double the original cost), as they were the only ones with a 3-day turnaround.
In the end of 3 items ordered only one is still due to arrive, which was supposed to have arrived by 27th September, but still not arrived.
29. syyskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä IGO Promo
Dear Shonit,
Thank you for your review, we always look into each case and evaluate on what we can do to improve our service for future references.
I am truly sorry you experienced delays with your order resulting in having to source locally for a higher cost. I understand this caused frustration and was an inconvenience, however, in cases of internal delays our Sales team will do their best to find a solution, whether it be an alternative or an unbranded item, which unfortunately was not possible this time due to the production and delivery times.
The Sales team initially confirmed dispatch dates based on the information available at the time which afterwards did indeed change due to internal delays, which were then communicated to you. Apologies for the unfortunate situation which affected two items in your order. I can see the one item kept on the order has now been delivered and a refund has been issued for the cancelled items. We apologise for this matter.
Kind regards,
Freja Jakobsen
Team leader Sales
IGO Nordics, UK & Ireland
Non of my items arrived on time and…
Non of my items arrived on time and when they did most of them were faulty or damaged. When I emailed to complain my contact went quite and hasn't responded to me
25. syyskuuta 2021
Vastaus yritykseltä IGO Promo
Dear Customer,
Thank you for your review, we always look into each case and evaluate on what we can do to improve our service for future references.
I am sorry to hear you are not happy with your order and experienced delays and faulty items with damaged imprints. The communication between yourselves and the Sales team has been reviewed and your print issue complaint for the pens was recognised within 24 hours of receiving the contact, confirming this would be raised internally to resolve the matter as soon as possible. I do apologise if you feel the communication from the Sales team was not efficient or as expected. In terms of the delivery delays, a deadline was not confirmed by yourself prior to placing the order and once this was mentioned the Sales team advised of late deliveries due to the production times, which were confirmed beforehand to ensure this information was known. You were informed of the late deliveries as the confirmed deadline could not be met, which was communicated to you as soon as the date was confirmed and the information then recognised by yourself.
I can confirm the complaint has been reviewed and resolved internally by a full refund for the pens with damaged imprint. I apologise for the unfortunate matter and understand this caused frustration!
Kind regards,
Freja Jakobsen
Team leader Sales
IGO Nordics, UK & Ireland
Professionals service
Ordered the two products after proofing and delivered within ten days . Impressive service and price.
6. syyskuuta 2021
Vastaus yritykseltä IGO Promo
Hi Paul,
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
50 x Kelko Activity Tracker…
i I ordered 50 x Kelko Activity Tracker customised watches (7816) as a gift. When the package came, one item was faulty so i reported it to IGOPromo. I was sent a replacement from the manufacture within 2 working due to the good customer service from IGOPromo. The replacement item was not customised but was satisfied with the outcome as the error was from the manufactures end.
29. heinäkuuta 2021
Vastaus yritykseltä IGO Promo
Hi Ernest,
Thank you for taking the time to write a review! Your comments mean a lot to us, since we always evaluate our order process after hearing from our customers.
Have a wonderful day!
Best,
IGO Promo
Very pleased
Delivered in good time. Even though misunderstandings and confusion was made during the order it was all ironed out. Very happy with the product - high quality for the price!
2. heinäkuuta 2021
Vastaus yritykseltä IGO Promo
Hi Johan,
Thank you for this review. We will share this with our team and let them know how we are doing!
Have a great day!
Best,
IGO Promo
Vastaus yritykseltä IGO Promo
Hi Rebecca,
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
Nate
Great Value and Service
This was a repeat order, although the original was a couple of years ago. The process was straightforward with clear communication. Quality product and great value. Produced and delivered very quickly.
25. kesäkuuta 2021
Vastaus yritykseltä IGO Promo
Hi Vanessa,
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
Nate
Good service
Service was very swift. website easy to use and the after care was good too
11. kesäkuuta 2021
Vastaus yritykseltä IGO Promo
Hi Dorothy,
Thank you for your review! We appreciate you taking the time to share the experience you had shopping with us!
Best,
IGO Promo
Great service - 5 Star
Great service. Very helpful and good knowledge of the product range. Price was competitive and the good arrived way ahead of estimated date.
11. kesäkuuta 2021
Vastaus yritykseltä IGO Promo
Hi Jai,
Thank you for the positive review! We wouldn't be here without customers like you, so the comments are greatly appreciated!
Have a great day!
Best,
IGO Promo
Vastaus yritykseltä IGO Promo
Thank you for your review! We improve our service by evaluating our work after every review we receive, and you help us do that!
We look forward to doing business with you again!
Best,
IGO Promo
very good, professional service
very good, professional service and a fast turnaround
13. toukokuuta 2021
Vastaus yritykseltä IGO Promo
Thank you so much for the review!
We appreciate you taking the time to do this, since it helps other customers like you find our service.
Have a wonderful day!
Best,
IGO Promo
Very please you were able to find our…
Very please you were able to find our previous order of two years back so we could re-order.
Many thanks,
Joe.
17. huhtikuuta 2021
Great products
Great products, easy to order samples, very difficult to place a order with logo without phoning.
24. maaliskuuta 2021
This is the fourth year I've used IGO…
This is the fourth year I've used IGO Promo for promotional gifts and once again the service has been excellent. The staff are very helpful, the gifts I've ordered have all been good quality, and the printing is well done. My order has again been delivered promptly and without problems.
15. maaliskuuta 2021
Shocking delivery times and appalling customer service
Placed an order 16 November 20 and it is now 05 Feb 2021 and i have still not received delivery. The worst part is these were Nordic hats for the winter and now it's going to be nearly spring by the time they arrive by the looks. Shocking customer service, i have not had a single update from the company - I can only find out by chasing them up. They say they will call or email me back but they never do. Won't be using them again.
5. helmikuuta 2021
Terrible service from this company
Terrible service from this company. Do not use. The costs are not what they advertise. Product doesn't turn up and when it does it's damaged. They still expect you to pay!
19. tammikuuta 2021
Oma-aloitteinen arvostelu
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