Information Commissioner's Office Arvostelua 504

I object to my taxes propping up this paper tiger regulator. Everything you expect, you don't get. Everything you would imagine they would do- ensure your legal rights are upheld- they don't. I wanted two pieces of information from the NHS- after months of trying to get them they just ignored all correctly delivered SAR's. I referred to the regulator- 4 month wait for initial response. Didn't bother to understand the complaint and sent generic reminder to NHS. It was ignored, they sent another, then an urgent one. Nothing received. Now they are saying case closed- I can take the NHS to court to get my record if I want. Thanks for nothing! No wonder so many scandals emerge years after they could have done. Totally worthless regulator.

Rude unhelpful staff. Call handler was rude and arrogant. She did not let me explain my issue and just spoke over me. She had the cheek to say we are busy taking cases and it will take months so to go back to the organisation you are dealing with.
This service is unfit for purpose.

How the ICO is still operational, I have no idea.

Engaging with the ICO has been nothing short of frustrating and mindboggling in their inability to follow, or deliver on, their own policies and processes.

The organisation claims to hold itself to a high standard (it doesn't) with defined protocols, strict guidelines, and 'rigorous' processes that are supposedly there to protect 'you and me' against unscrupulous employers who flout subject access demands, underwritten by, you guessed it, the ICO.

However, anyone who has dealt with the ICO - if you've a spare 7 hours to read the 1* reviews below, (before you invest yourself emotionally after reading the dribble that the ICO purports to 'enforce') - will know, it's a waste of time. I'd seriously consider your own mental wellbeing before investing anytime in contacting the ICO, as the process goes on for months, and months, and months, before they tell you, after appeal, that they can't do anything. They don't even follow their own advice to employers - What is the actual point of the ICO?

Let's talk about their so-called 'processes' - these processes are nothing but empty words.

Disregard for their own protocols permeates every level of the organisation - Again I reference the hundreds of 1* reviews, testament to this - the ICO fundamentally does not prioritise - or even respect - its own standards.

The ICO preach about data protection and information rights, yet they are the very ones undermining these values.

The impact on your morale is severe; you are putting your trust and faith in an organisation that will ultimately, do nothing, absolutely nothing.

Save yourself the stress and worry of pursuing a process, and an organisation, that will fail you.

I reported my company for failing to respond properly to a SAR.
Also for incorrect (and unlawful) information stored by my company.
ICO response was woeful.
Regarding the incorrect information stored, ICO advice - ask them to remove it! Great, wish I'd thought of that before wasting the ICO's time, and they wasted mine. Very poor, but in this country, businesses and employers have 'the law' unconditionally on their side in the vast majority of cases. Citizens are merely trouble makers.

I found their communication to me to be very condescending regarding my complaint - like they were giving me a telling off for having the audacity to bring my complaint to them (even though that is what people are encouraged to do when they have exhausted the complaints procedure of another public authority). I would say that they fall seriously short of what is expected of a public authority in the way they responded - even though they didn't agree with my complaint, they could have responded in a way that wasn't condescending and of an arrogant manner.

Someone use my adress I had been report to the company how you allowed someone to open account anything without confirmation adress click & select limited company director use my adress.. Please stop sending letter to my adress

Absolute waste of time, they have no interest in protecting the general pubic. According to ICO it's perfectly acceptable for an employer to disclose a person's disability without their consent to work colleagues. Also interesting to note they are entirely self regulating. If you disagree with a decision you can complain, but they review themselves. The Ombudsman will only look at how they have conducted themselves not how they have interpreted the law. They advise you to seek legal advice if you don't believe they have interpreted the law correctly. Realistically if you had a team of solicitors at your disposal you wouldn't be going to them in the first place, so completely pointless.

Took more than four months to review my complaint. Case handler never contacted me as stated on website. I simply received what I believe was a pre written template, which didn't address my complaint at all. No wonder organisations are negligent with customers data, when there is clearly no recourse. The ICO is in need of a serious overhaul as it is definitely not fit for purpose.

Is there any point in the ico? I moved house on the 18th Feb 22, the new owners builder did some work that resulted in damage to some cables on the 29th March 22. It resulted in unpaid work, and unbelievably, a Country Court Judgment against me. I found out about the debt when an enforcement agent,from the High Court Enforcement Services Ltd, (CES) visited my old property. I've since had the CCJ set aside, and after the
CES refused to remove my details I informed the ico. To then be told by the ico that the CES are legally obligated and contracted to keep hold of my data, so much for the GDPR policy of eraser. The key demand for data protection is that a company has to be transparent, however, it seems that is of no interest to the ico. To be honest, I'd not bother with this organization again, waste of time.

Accepted and investigated my complaint against my multinational employers refusal to comply with data legislation. Held the company to account and greatly assisted me in my dealings with the company.
Very helpful.

They have an online form to submit complaints, but when you get to the last page and submit, an error page appears.

When you contact them, they send you a form which cannot be edited.

It feels like the service is not even legit, but just a bunch of people trying to get an income without doing anything.

Horrified.

Liverpool school of tropical medicine lost my application form and emailed me about it. Then I asked to be put forward for the position as I had applied on time and it wasn’t my fault the application was lost. Then my personal details were shared and I was harassed on LinkedIn by employees. The police were called in and they . The information commissioners office cannot find any wrong doing though even though my private details were leaked and used and the police found this. The information commissioner believes the company which states they investigate over the emails sent to the victim, as apparently there word carries more weight than the emails. It’s just ridiculous

Complete failure to protect people from predatory practices like ''consent or pay''. Sides with business not with people, utter waste of space. Cookies are not 'freely consented to'' if the alternative is having money taken off them. That is literally not free consent. Utterly worthless.

Complaint reference, CF-0004944 still have not been able to get PALS to budge, they are one of the most incompetent organisations and will not issue me a final response either. They are still however refusing to pursue the complaint and I was also contacted by someone at Ombudsman who suggested I contact Information Commisioners Office, this was a complete and utter waste of time as I got through to someone who point blank refused to give me advice. I don't know if this person couldn't be bothered to do her job or was just intentionally being unhelpful. 

If I could give it no stars I would. Reading the reviews this is a very common view. Appalling . There is no service. . The Staff appear to be indifferent to complaints. There is no complaint department and even with very clear failures to comply with FOI and SAR's it fails to act. The Head John Edwards does not even bother to respond to complaints . A 97% bad rating speaks volumes and still the ICO does nothing to improve at any level.

It is not fit for purpose and should be closed forthwith

totally inept at every level . What is even the purpose of it? I complained direct to the head John Edward's by email. Not once has he ever replied. If I could say no stars i would.
Not fit for purpose

The previous Government organisation I worked for, twice breached my sensitive data, only to deny it. After gathering overwhelming evidence and presenting it to the ICO, they took the word of my previous employer. Absolutely devastated but after exhaustive work on my behalf, I finally gathered 100% evidence, proving my previous employer had lied from day one of my allegations. I presented this to the ICO who updated their records to state 2 data breaches had occurred and then closed my case, stating they are under no obligation to do anything else!!! A Government organisation can deceive the ICO and face absolutely no punishment or consequences. I am taking my case to court but no thanks to the uninterested, toothless ICO. 97% of reviews giving 1* speaks volumes.

As others have commented the Information Commissioner’s Office has an internet form which you must fill in.

The problem is that it wouldn’t let me input the evidence.

If you state the evidence will have to come by email, it gets lost from the form - then the case is closed because your email input evidence doesn’t exist.

Trying to find out why it had this problem, it appears that complainants can only I see small amounts of evidence as their system is set that way

The Information Commissioner’s Office vexed my request for trying to point this out ….and suggest the levels be raised.

If anyone else’s evidence has gone missing, please write a review of it in this site.

I intend to take this further so any more evidence welcome.

To echo others, about as useful as a chocolate teapot. The ICO published a document containing incorrect and out of date information about me. Now this document is splattered all over the Internet and I'm the one trying to clean it up.
So, what I'm, saying is they broke the Act of Parliament which is their only job to police and enforce! Useless! Like others, wish I could give 0 stars. Am i worried they will read this and be upset? Nope, 'cos they haven't claimed their profile, so ignorant and stupid!

criminal data breach re Medical information(on 7 ocassions) by Dyfed Powys Police,already made complaint with professional standards department which decided there was no wrong doing!, contacted ICO with all the evidence and i was told that police will contact me to sort this out,ICO totally spineless