Banner for iCandy

iCandy Arvostelua 757

TrustScore 4/5 tähteä

3,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and a... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that th... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Shockingly rude lady on customer service, she belittled me and spoke to me like I was a child and tried to have an argument when I told her she was being rude! It’s taken 2 weeks for my box to... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection

Yritys on vastannut

Yrityksen tiedot

  1. Lastentarvikeliike
  2. Taimitarha

Tietoja yrityksestä iCandy

Yrityksen kirjoittama

Shop Peach 7 Shop Orange 4 Shop all Pushchairs Shop Accessories

Our Mission

At iCandy, our passion is to elevate the journey of parenthood through innovation, style, sustainability, and the highest standards of quality.

From our family to yours

From its roots in London’s fashion design and manufacturing scene, iCandy has uniquely been owned and directed in the UK by the same family for over 90 years. Now proudly in its fourth generation, the Appels and their extended iCandy family remain completely focused on the best of British craftsmanship; designing and engineering innovative, quality products.

Our Family

Bradley's financial acumen and design sensibilities, combined with Warren's technical brilliance, have together orchestrated the evolution of their family business, ensuring that manufacturing remains its core focus. Today, they head up a globally renowned nursery brand, seamlessly blending the finest in British design and engineering with cutting-edge safety standards, prioritising the well-being of parents' most cherished possession — their baby. iCandy is a very proud British family business whose focus is families.

Bradley and Warren's roots in manufacturing run deep, nurtured within their grandfather's business, SCS (London) Limited. Their school breaks were a crash course in various skills, from cutting tables to sewing machines, unloading cloth shipments from Italy, and helping with deliveries. This hands-on experience with British design quality and manufacturing expertise runs as a common thread through both of their careers and is evident in every iCandy product.

Our Approach

iCandy's four core principles — Quality, Innovation, Heritage, and Style — perpetually drive our desire to consistently create products that are both beautiful on the outside and engineered to perfection on the inside. Fundamentally, every single iCandy product is exquisitely built to provide the highest standard of safety, quality, and innovation, all whilst reflecting individual style.

We are delighted to welcome you to the iCandy family and look forward to accompanying you right from the start of your most wonderful adventure.

Need assistance with your iCandy product?

You're in the right place! Our dedicated support team is here to help you get the most out of your iCandy experience.

Contact iCandy

You're welcome to contact iCandy customer service directly on weekdays.

Mon - Thu: 09:00 - 17:00
Fri: 09:00 - 16:00

5 year Warranty

With every pushchair

With every pushchair

Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

757 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 98 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Attempted delivery once and didn’t…

Attempted delivery once and didn’t retry at all so haven’t received it

13. huhtikuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Hi Ellie

We’re sorry to hear about the issue with your delivery.

Unfortunately, DPD has advised that they are unable to deliver any iCandy items without the correct PIN being provided. The delivery attempt was unsuccessful as a valid PIN code could not be given at the time.

Your parcel is now being returned to us and will be dispatched again as soon as possible. Please ensure you have the correct PIN ready to provide to the driver so the next delivery can be completed successfully.

Saanut 5/5 tähteä

Simply excellent!

Great bag and excellent for going out and about with a toddler. I love the design and functionality. Goes well with our iCandy Peach 7 Design Collection

9. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Patrycja,

Thank you for taking the time to leave this review!

We are delighted to hear how much you love the iCandy Organiser bag.

Saanut 5/5 tähteä

Amazing quality and stylish!

As first time parents we were so overwhelmed with all the products on the market but decided to go for icandy to kit ourselves out and couldn’t be happier. We got the Cocoon 360, Peach and Pip - and are obsessed with all of our products! Each product is incredible quality - it’s sturdy and made to the highest standard, all whilst looking sleek and stylish. Couldn’t recommend more.

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Stephanie

Thank you for this lovely review!

We are delighted to hear how much you love your carseat, 360 base, and iCandy pushchairs.

Happy travels, welcome to the iCandy family

Saanut 5/5 tähteä

Great website

Great website, quick delivery and excellent products.

7. huhtikuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Susan,

Thank you for leaving this review!

We are so pleased to hear how happy you are with the iSpares ordering process, from the iCandy website.

Saanut 4/5 tähteä

Update from a previous review

I had previously written a review in 2024 complaining about my peach 7 Icandy that purchased from John Lewis. That issue was resolved. It turns out that John Lewis had missed an item out of the order causing the pram to not be fully accessible. Icandy customer service was great. They rang me and got it sorted and the team were very patient with my frustrations. Although the one thing I would keep my word to is that the pram isn’t practical for a smaller boot, specially when doing a food shop!

Fast forward to September of 2025 I of course purchased the Icandy pip! I had no issues flying out to turkey with it in the upper head lockers! However I did have an issue with it though that it wouldn’t fold completely and that took longer than normal to resolve I’m not sure why maybe new staff or training, there was a slight issue with communication on Icandy part but I generally do love their products! Someone within management contacted me to put an end to the issues and her customer service was absolutely amazing! It made me forget all about the previous issues! The one thing that stood out most that she did was remained in contact with me after the exchange (I left my Apple tracking device inside the pocket) she happily posted it back to me so questions asked!

I candy products will always be a win for me!

Thank you!

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Megan,

Thank you for leaving this review!

We are so happy to hear, the service you received was as it should be.
We will pass this on to the team, its always nice to hear nice feed back like this.

Great to hear from one of the iCandy family!

Saanut 5/5 tähteä

Excellent product

Very happy with the travel system

9. huhtikuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your iCandy pushchair.

Happy travels, welcome to the iCandy family.

Saanut 5/5 tähteä

I have been using my icandy peach 7…

I have been using my icandy peach 7 coco for over a year .. the best thing ever.. and I am able to convert it to twin too with additional coverter which is very convenient

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning,

Thank you for taking the time to leave this review!

We are delighted to hear how happy you are with your Peach 7.
Happy travels :)

Saanut 3/5 tähteä

The pushchair itself is light weight…

The pushchair itself is light weight and easy for manoeuvring. Love the colour and the fact it packs away small in the boot of the car or stored at home. The disappointment comes with the fact that that my 2yr old is too big for this buggy. His feet almost touch the ground when pushing him or just over hang the front wheels. This should be a pushchair he can use until 4yrs but that clearly won’t be the case.

31. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Tanesha,

Could you please forward the images of the bumper bar and of your child in the seat in the position it was in, into the customer service team.

Saanut 5/5 tähteä

Excellent service

Excellent service! Delivered in less than 24 hours ! Quality as always is second to none. Thank you so much!

31. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Alexander,

Thank you for leaving this lovely review!

We are delighted to hear how happy you are with your item, and the overall service you have received.

Saanut 1/5 tähteä

Item received not even produced or sold by icandy!

Poor communication and an item arrived that wasn’t even an icandy product obviously opened in transit and a random item put into the icandy damaged packaging then sealed in a Royal Mail clear plastic tag with a cable tie.. 😡

27. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Lisa,

We are very sorry to hear about the parcel arriving open.
we will be in touch today about this.

Saanut 5/5 tähteä

Amazing buggy

Amazing buggy, very comfortable for baby, spacious under basket storage and great off road too for those who like out of the city adventures.

31. maaliskuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning

Thank you for this lovely review!
We are delighted to hear how much you love your pushchair.

Welcome to the iCandy family!

Saanut 1/5 tähteä

My Order is missing

My Order is missing, I only got the two chairs without the actual push chair. The delivery comes and runs away and does not call if they are at the door.

27. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Mohamed

We are very sorry to hear this, we will be calling you today regarding this matter.

31/03 16.25

Good Afternoon Mohamed, we are sorry you missed our call this afternoon, we can see by the courier images and have been advised that all boxes are now present.

Saanut 5/5 tähteä

Andy was very helpful and knowledgeable…

Andy was very helpful and knowledgeable made great points and wasn’t pushy. Resulted in buying our first pram! The icandy peach bundle.

29. maaliskuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Danielle,

Thank you for this lovely review.

We are delighted to hear that you enjoyed your experience with our wonderful Andy. Purchasing your first pram is such an exciting milestone, and having knowledgeable and friendly support makes all the difference.

Congratulations on this special purchase, welcome to the iCandy family —here’s to many wonderful adventures ahead with your new pram!

Saanut 4/5 tähteä

Delivery service was great.I would like…

Delivery service was great.I would like that you have delivery to Serbia.

23. helmikuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Marija,

Thank you for this feed back.

We are sorry we that Serbia isn't an area we cover at the moment,

However, we always strive to assist customers in situations like yours. We will always do our best to explore alternative options or solutions to help you complete your purchase smoothly.

Saanut 5/5 tähteä

Great service

Great service , delivery was quick , and was what I needed to add to my icandy 7 x

18. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning Amie,

Thank you for the lovely feed back!

We are delighted to hear how happy with the iCandy process and delivery!

Saanut 5/5 tähteä

Raincover

The raincover fitted my peach pram perfectly. Great service.

17. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning John

Thank you for your lovely feed back.

We are very happy to hear how pleased you are with iSpares procedure and the item you ordered.

Saanut 1/5 tähteä

Very concerning safety incident and disappointing customer service

I purchased an iCandy pram for my daughter at the Birmingham Baby Show in May 2025 at a cost of around £1,600, expecting a high-quality and safe product for my grandson. Unfortunately, our experience has been extremely disappointing and, more importantly, very concerning from a safety perspective.

While shopping in Tesco, my daughter attached the car seat (a Maxi-Cosi Pro, recommended as compatible with the iCandy system) to the pram base using the risers, as she always does, ensuring it was properly clicked into place. As she walked through the store, the car seat suddenly detached from the risers and fell to the floor without warning.

Thankfully the car seat handle was upright and took the impact. My grandson was understandably upset but fortunately not injured. However, it was a very distressing situation for my daughter, and Tesco staff had to rush to assist and help calm her. This could easily have been far more serious, and it is extremely worrying that a product designed for infant safety could fail like this.

We have also been disappointed with the pram in general. For a product costing £1,600, we expected much better. It is overly complicated to assemble, bulky, and difficult for a new mum to manoeuvre. It also consistently pulls to the left when being pushed, which does not feel normal or safe.

What made the situation even more disappointing was the response from customer service. Given that a baby could have been seriously harmed, the response we received was lacking in empathy, responsibility and concern, which was very upsetting.

New parents need to feel confident that the equipment they are using is safe for their child. Unfortunately, after this incident, we no longer have that confidence in this product.

10. maaliskuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good Morning

(sorry) you have not left a name.

We are extremely sorry to hear about this situation, we have sent a request for more information.

I will also speak with the team and try to locate the person

Saanut 5/5 tähteä

Core 2 amazing!

Icandy has great customer service and very quick to reply. I have the Core2 and it’s an amazing pushchair. I love how it folds as one compared to Peach 7. Also the lie flat seat is super handy as well as the huge hood with air ventilation. The wheels can handle any terrain so it’s really easy to push, even one handed. Especially love the handy pocket on the pack of the pram seat. Really simple to fold and open up.

6. maaliskuuta 2026
Oma-aloitteinen arvostelu
iCandy-logo

Vastaus yritykseltä iCandy

Good morning Selina

Thank you for taking the time to write this review!

You are our first Core 2 review,and we are absolutely delighted to hear how much you love functions of the this pushchair!

We are also happy to hear about your experience with our fantastic Customer Service team.

Thank you for the feed back and wlcome to the iCandy family!

Saanut 5/5 tähteä

Im so happy for product i got and is…

Im so happy for product i got and is very reliable and is very light and easy to travel with the grip is comfortable and make every push feel like a breeze.

6. maaliskuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Hi Marianna

Thank you for sharing this lovely positive feed back.

We are delighted to hear that you are so satisfied with the quality of your Organiser bag.

Saanut 5/5 tähteä

Beautiful Pram

Beautiful pram, very sturdy.
Very quick delivery.

3. helmikuuta 2026
iCandy-logo

Vastaus yritykseltä iCandy

Good Afternoon Michelle,

Thank you for taking the time to leave this review!

We are delighted to hear how much you love the Peach 7, its a great single bundle with no hidden costs.

Happy travels welcome to the iCandy family.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin