Hyroxshop Arvostelua 

Re order order 762561489: I ordered an item on sales. The order was confirmed but I got worried that I've never received any notification from courier company (usually DHL or Austrian Post). I checked the status of the order in Hyrox site and in my surpise the status was complete and "DELIVERED" (!). I further sent any email flaging the issue and their reply was that the courier company (they never said which) could not find my adress and they returned the product. I answered that my adress is accurate and used the same with previous orders. And then asked them to resend the item, not proceed with refund and they said that was not possible. All the above mean that either they never had the item or their sales were fraudent (wasting money on summer sales, returning the money so that not to spend them on competitors).

The ordering and delivery process was smooth and fast, and customer service responded promptly when contacted.

My main issue was sizing. At 6'4", I ordered XL based on my height, but the fit was far too wide and baggy. While the product description does state a regular fit, the sizing seems geared toward increasing both height and width simultaneously. For a sport like HYROX, where tall athletes are not necessarily fat, a tall/slim option would be helpful.

The return process was less straightforward than expected. The online portal did not allow me to initiate a return, so I had to create an account and contact customer service. They quickly provided an alternative return link, which worked well, but I wonder why this option is not available from the outset if the goal is to make returns as easy as possible.

At the time of writing, I have not yet received my refund.

One positive note: customer service explicitly encouraged me to leave an honest Trustpilot review, which I appreciate as a sign of openness to customer feedback.

I got a promotion code, after ordering a wrong Item I cancelled the order, fun fortunately the code is not valid any more and customer service doesn't want to issue a new one. I lost 75.-£. Don't recommend this shop. After 8 Day's the issue could be resolved, thank you.

Katastrophe . Habe im Oktober etwas bestellt , Geld wurde eingezogen , bis heute keine Ware bekommen .
Frechheit . Kein Emailkontakt mehr möglich , kann immer nicht zugestellt werden .
Sendung kann man auch nicht tracken .
Werde wohl Anzeige erstatten.

This pains me to write a 1 star review as I have never done this before but I am so disappointed. Wish I has read reviews before ordering.
Been waiting a month for a sweatshirt but money taken straight away. Really want it for my upcoming Hyrox event. Even thinking I will not do any more events.

Don't order from them! I have placed 3 orders and large orders with a considerable amount of money on the line. They have horrible customer service, don't have any insight into their inventory and will hold items for weeks. They also "dispatch" some items but not others and never deliver packages to the carriers. Very frustrating and they don't even have higher up management to talk to.

Tysk ordning - behöver man säga mer?

Would give zero if I could. Ordered shorts, emails for three weeks saying we are saying your order still has not been dispatched.
I messaged customer service asking why, all I got was it will be dispatched asap sorry. No reason. I’ve now cancelled.
Shocking service

Ich habe Schuhe in mehreren Größen bestellt. Der Retourenprozess ist eine komplette Katastrophe. Man bekommt kein Retourenlabel, der Customer Service verweist auf ein Retourenportal welches absolut nicht funktioniert. Ich rate jedem ab diesen Shop zu benutzen.

Ordered some shoes for my next hyrox race. About 10 mns later, I am told by my coach that I should order an additional size as feets tend to get bigger during a race. So I try to cancel my order. Doesn't work. I ask someone from the chat, they say it's already too late (really??? 10 minutes?). The package is still in the warehouse! They say I need to wait for the package to arrive and then send it back to get refunded. What a surprise when I try to send it back , they want to charge me 10 euros... Complete rip off.

Habe einen Gutschein erhalten, da bei einem Kauf das Produkt mangelhaft war. Mit dem Gutschein sollte ich das Produkt oder ein anderes einfach nochmal erwerben. Hat funktioniert, konnte ihn einlösen und nochmals was kaufen.
Problem: Artikel ist viel zu groß ausgefallen. Also über den Support per Mail einen Umtausch eingeleitet. Anfangs hieß es, bitte an die Adresse. Also gesagt getan. Dann - Paket schon lange weg - bekomme ich ein Retour-Label für die Post, hilft aber nichts mehr wenn ichs schon weg geschickt hab. Zusätzlich ne Mail, dass meine Rückgabe abgewickelt wurde, das Geld auf meine Zahlungsmethode (Gutschein) erstattet wurde. Nur funktioniert der Code nicht mehr ... Seit dem auf alle Mails keinerlei Reaktion mehr, seit Monaten. Hab bestimmt schon knappe 10 geschrieben. Bin also um 80€ ärmer und werd ignoriert. Definitiv davon abzuraten, hier zu bestellen. Customer Service unter aller ***. Und die Größen müssen einfach probiert werden, ich hab sowohl Gr. XS als auch L im Schrank, weil einfach beides passt. Und ich bin n 1,8m 82kg schwerer Kerl... Da ist auf die Größenangaben im Web einfach keinerlei verlass...

Leider habe ich auch Wochen nach einer Rücksendung eine Rückzahlung erhalten. Auch meine Nachfrage über das Kontaktformular bleibt bisher unbeantwortet.

Customer Service Katastrophe, keine Rückmeldung trotz anschreibens und der Retoure die dort laut Sendebericht schon vor 2 Wochen zugestellt wurde

Ordered some shoes on the 5th June, next day 6th June the order showed up as cancelled on the tracking. I have emailed the shop 3 times but no responses, total silence and I still have not received a refund for the cancelled order.

Perfect, love the product

I ordered a pair of HYROX shoes, expecting a high-performance product. However, during my very first training session, the shoe completely broke after a minor impact — extremely disappointing for something advertised for intense training.

Worse still, after returning the rest of my order and emailing their customer service multiple times (first on February 26 and again on March 20), I have received no response at all. No acknowledgment, no refund, nothing.

This level of product quality and customer care is absolutely unacceptable. If a company can't even respond to basic refund requests after selling defective products, it says a lot about their standards.

I strongly advise anyone to think twice before ordering here. Very disappointing experience.

Jim Ebbelaar

Ich versuche bereits seit 3 Wochen kontakt aufzunehmen, es wird nicht auf emails geantwortet, es gibt keine Hotline, kein Umtausch, kann jedem nur abraten hier Schuhe oder andere Hyrox Produkte zu kaufen. Ich werde heute meine 15 Email versenden damit ich endlich die Schuhe zurücksenden kann.

This is beyond ridiculous. First, you sent me the wrong shoes—completely wrong size, wrong model, and to top it off, two right-foot shoes in the same box. How does that even happen? You identified the mistake quickly, which gave me hope that you could at least fix your mess. But then? Absolute silence for two weeks. No updates, no tracking, nothing.
Now, today, I receive another package—one I wasn't even informed about—and guess what? You somehow managed to screw it up AGAIN. Not only is the information on the box incorrect, but you literally repeated the same mistake. Do you even bother checking anything before shipping?

No update or anything from the shop.

I ordered a pair of shoes in two different sizes. When I found out they had a carbon plate, I sent them back immediately. However, I now received an email that the shoes have been used and they can’t accept them back??? I never used or walked on the shoes, it’s ridiculous!

Hallo zusammen,
ich habe das erste Mal etwas bestellt (den HYROX-Rucksack) leider habe ich bis auf eine Auftragsbestätigung nichts erhalten (warte bereits zwei Wochen). Auf eine Antwort auf meine Email warte ich auch schon wieder 4 Tage.
In Bezug auf das wofür HYROX steht ist die Performance des Onlineshops stark verbesserungsfähig.