HungerStation Arvostelua 

Very unprofessional and watch out for paying cash their drivers literally steal the money. I reported one driver I gave him 200 riyals he was supposed to give me back 150. He made me wait six hours. I tried to contact the agents and their compensation was that they give me the money in my HungerStation wallet or into my bank account, but after seven days imagine. Why would I wait seven days until i get back my money while I paid cash and today? And I literally have to travel and I’m in a hotel leaving tomorrow I asked that as I paid cash they give back cash same day and they didn’t do that. Do not order from them.

they really fail to be sympathetic to peoples wrong orders. Customer service is non existent

Day by day the experience is getting worse, first, fresh items were not being delivered then when my entire order was wrong, the first agent said it’s the same, I don’t understand how blind can someone be. Then the chat kept transferring, then escalated to another team, from my recent experiences I knew they won’t take an action even with the time frame of 24hours they had given, and yes I was right with this, they took no action, kept saying we are looking into this and it will be resolved soon

Very poor service now. Even if receive food or groceries in bad condition . We won’t get refund. They keep apologizing. Very pathetic. Day before yester i ordered groceries, some were wrong items. N some wer in bad condition. I complained through help center. They kept me waiting 24 hrs. And automaticaly it shows as automated issue solved. No refund nothing . Only apology. I almost lost 120 sar. Withing last 6 months i had few more such issues..

The rider is not good and viheiver

This company robs people. On the 08th of January I did an order with clear instructions that were not followed. The help section sent me to an agent who called and apologised. I was told that they would refund me. To date nothing. No refund.

Very bad service really even you complain they waste your time you make an order maybe wait until 2 hours and even you complain for customer service nothing happen
I feel bad really with that application i recommended not have

They promised compensation but kept denying giving it to me even when unconfirmed them with screen shots of the evidence. HungerStation delayed my order for half an hour and then said please ask for compensation by the agent tactfully said you will get it once the order is delivered but of course it never came and when I inquired the next day all agents lied to my face that we will not give you because there’s no evidence. Thais was despite me providing with screenshots of two agents writing that I will get it as soon as the order is delivered and they apologized . Never trust his Compnay and I will never be ordering form it again despite being H plus user for two years

Never using this food delivery again. I thought it was good like Talabat, but it has the worst customer support where they only offer apologies and do not refund or offer any solution.

They delivered wrong order and that was very annoying, charged me unfairly, and customer service is useless, they don't know how businesses should be managed.

This is a scam deserve no stars but there is no option. I was unfairly charged. The company claimed that the driver waited for 30 minutes; however, this is incorrect. My son was waiting at the location, and we did not receive any phone call from the driver. The order was cancelled without justification, and a refund was refused. This reflects very poor service and unacceptable customer care.

Useless customer service. Menu to contact Service is hard to find. No resolution for wrong orders, they give you a 10SAR voucher, no matter what you've spent on your order, as "compensation" after making you wait online for over half an hour to chat to an agent. Keeta is way better, never ordering from Hungerstation again.

I order from hungerstation but order got delayed. I received text that I’ll get 15 SAR back as of policy. It’s been a week I didn’t. I tried 3,4 times with their customer service and they keep lying that 15 SAR has been now added to my wallet. Such a pathetic company.

Drivers give false information,my Order was canceled because he said he waited 30minutes
He said I was not accessible on my mobile despite my efforts of texting and calling to redirect him because he decided to take the wrong entrance
Call center agent are not empathetic and they don’t put customers first and care to listen to concerns
I would not recommend this app to anyone

I ordered for pick up - my location was selected and I was literally a few feet away from a branch of ennabi grill. However, the order went to a dharat laban branch and when I contacted customer services to resolve this, this was not dealt with effectively. It was very easy to get the pick up location changed or change this for a delivery - neither were offered or done.
It is simply a scam site with no customer service! I will NEVER order from this site again. I usually order from Keeta and regret the decision I made today! Thankfully it wasn't such a big order - however, the response has left me with one of the worst experiences. Be warned...

They try to merge orders which delays your delivery. When you want to reach their customer service, they would let you chat with a bot.

Ordered food delivery from HungerStation and couldn’t take the call from the driver. Tried to call back both the driver and the restaurant, but no answer. Contacted the customer support on their app who said I didn’t answer a call from the driver so he couldn’t deliver the food and the order was cancelled at my expense. I live in a compound with a manned reception, where every other delivery driver leaves orders. The customer service support told me I was wasting his time and to go away when I tried to resolve it. Avoid using this app, as I’m still waiting on a refund.

Worst company ever and worst customer service. They are so bad not even they didnot solve the problem and the my steal your company. They are rude
طلبت طلب وما وصلني واتواصلت معاهم مرات كثيرة وكل مرة احنا عندنا في التطبيق انو وصل وانا العميل اقول ما وصل
وبالتالي الأكل ما وصل والمبلغ ما رجع وخدمتهم جدا سيئة واكيد ما انصح انه احد يتعامل معاهم

The worst service ever. They take your money and don't deliver. Please be careful with these guys.