Hugo & Hudson Limited Arvostelua 

A few weeks after purchasing a quality dog bed from Hugo & Hudson the bed developed a small fault which caused us to get back in touch with the supplier, and after sending a couple of photos of the small fault they agreed without question to supply a replacement free of charge of course this whole matter was dealt with within 48hrs these are quality products from a quality company and customer service and after sales was fantastic.

Brilliant dog calming bed in graphite. My two new puppies love it.
Great service, arrived promptly and was notified all the way through the process.
Very helpful and effienticent customer service that replied on the same day which is a rare service these days.
Would highly recommend.
I will use again for sure

High quality products with fast shipping.

The product didn’t arrive at first, but the company sent me a replacement. I got the product on time and the size S was a great fit for my male Miniature Schnauzer with 9.5 kg!

I ordered a raincoat for my dog a few months ago which is lovely and protects him from the rain very well. However, the clasp/buckle seemed to always be loose and would often unclip. I emailed the customer service team and explained the issue to them. Apparently this is very rare, but they are sending me a brand new replacement coat, no questions asked. I was thrilled with their response and how they dealt with it, very professional and personable. I will be sending the old coat back to them so they can donate it to a charity, which I am extremely happy about. Thank you Alfie!! A+++

Arrived on time. Beautiful collar. Good quality.

This harness seems well-made. It's lightweight and easy to put on and take off of my dog. More important is that the front section crosses her shoulders, not her throat, which my vet recommends, even though my dog isn't much of a puller.
However, I like to use my dog's harness in lieu of a collar (not along with a collar) because we have several short outings each day (I work from home), so I prefer to leave the harness on her throughout the day. So, I'd like to have a convenient way to attach her tags to the harness to make it a true collar alternative. This harness does not provide that, though I think it could easily be added. Also, when she's off leash, the two leash-attachment rings on the back just flop around--there ought to be a way to secure them when no leash is being used (such as at dog parks or, as I've noted above) when the harness is left on her throughout the day.
So, just my two cents.

Very pleased with my two orders. Came Very quickly

Lovely coat looks exactly like the pictures and arrived quickly

I have chatted, emailed you 3x to get instructions for our delivered harness !!!! nobody has contacted me.OBVIOUSLY you know my email!
# 4 Please send me a shipping label with instructions for your returns Thank you a fourth time

My big girl loves it so much! Looks very classy & is very padded and soft for my greyhound who suffers with arthritis!
Placed order and the Friday and it was delivered on the Saturday with no issues.

I ordered an large for a female greyhound if that helps on sizing and plenty of room still

Arrived very quickly, excellent quality.

Really good quality product.. My Sammy loves it and looks really elegant

Excellent quality products. Great service and delivery. Will be using again and recommending!

Always receive great products from Hugo and Hudson latest buy was matching coats for my two cocker spaniels they are fantastic quality and keep my boys very dry

Great customer service when I had to return 2 harnesses for different sizes, always great service!

Really helpful with the breed of my dog , he’s a dachshund and I find it hard to find a harness that fits properly . The v harness I bought is perfect so I ordered another one .

Love the products & dealt with exchanging dog lead for smaller size quickly really good service

Not the best. I did return rain coat (over week ago) and I wanted exchange for bigger size. And I didn’t get any message or notification from your side what is going on.?? I left original receipt inside a left note for exchange from size XS to S.