Huboo Tech Arvostelua 

Comencé con Huboo hará cosa de un mes y de momento estoy super contento.
Envían rápido y si tienes cualquier problema, que en e-commerce van surgiendo constantemente, te atienden al instante.
Hay alguna funcionalidad de su plataforma como el tener que crear pedidos manualmente si quieres algún cambio o quieres pausarlo para que no salga que es un poco un rollo, pero en general está super bien.
Adiós a gestionar la logística!

I have used Huboo for years with zero issues. I spoke with Suzanne Clark today who helped me with an issue due to an error on my part. She solved it within minutes and dealt with the rest for me. She's a super friendly person which reflects very positively on the company considering the little human interaction I've had with Huboo. No complaints at all!

Marta has been incredibly helpful guiding me through my first experience with a fulfilment centre. The interface is easy to use and she was great at helping me understand it.

We were heavily delayed on a shipment of goods from overseas and needed Huboo to react quickly to enable us to activate a promotional shoot and go live launch of a new product range. Everything was against us but Suzanne understood the importance of this for us and went out of her way to make sure our goods were booked in immediately, supporting teams were made aware and collections were ready within 24 hours of it arriving. The communications were first class and i felt like she genuinely cared about our helping us !

Lovely!! Really happy with our experience with Huboo. We've tried our fair share of 3PLs and the good ones can be few and far between. Huboo have always had amazing customer service and quick/trustworthy fulfilment. I would highly recommend them to anyone looking to have fulfilment in the UK.
Especially want to shout out Sam from their onboarding team and Suzanne from their customer service team, super helpful!

great service with specialist Marta's support

Donavan, Vic and Debbie are a very good customer team.

I have very pleasing conversation with Donavan who always hold the fair and justice value to deal with all the individual cases.

Only thing I would say for the old customer like us having been cooperating with Huboo so long. Would be appreciate for some customer rewards or something like that. Hope Huboo could consider this point for some small business but good partner. :)

Marta Gil Calvo is an exceptional professional. Her dedication, reliability, and helpfulness are truly commendable. She consistently goes above and beyond to assist clients, making her an invaluable asset to the team. Keep up the fantastic work, Marta!

Dealing with customer service is a breeze; Thank you Victoria once again for your help! Hearing friendly and professional voices when you are stuck saves time and makes the day so much less stressful!

Super Support und Zusammenarbeit.

They made my transition from another warehouse really smooth and it’s now much more efficient. They also integrated seamlessly with my distribution partners which made my life much easier. In particular, a shout out to Richard Mahony for going the extra mile. Thanks

Hubboo have helped me scale!

I'd been thinking about working with a shipping warehouse for a while and felt so relieved to find someone as efficient as Hubboo. Beth and Louis were instrumental in helping me get set up - both were super responsive, friendly and were able to help solve any issues or questions I had with set up. Hubboo has taken away the stress of having to ship orders myself, so I can focus on other things. Plus they've been super accommodating with my packaging requirements and have a range of shipping options.

While we did have an awful experience with a Huboo customer onboarding personnel (out of respect, I refuse to "name and shame"), Brad made up for these shortcomings for sure.

Bradley Dunne-Cruse is a professional, engaging and proactive gent. Brilliant individual; make use of him while he is available, because I'm sure he will be going places...

Constructively, having a 24/7 (or perhaps longer term than 9:30-4:30), support would go a long way. For many, they are beginning as part time; i.e. working on their business in "closed hours". Having such support during these hours would benefit.

Rachel has been very professional in the way she managed our relationship. Super reactive, very trustable person, always ready to help.... It has been a key sucess factor for us.

Collaborating with Huboo has been an intensely frustrating ordeal; I strongly advise avoiding them and not being deceived by their empty promises and attractive prices.

Initially, my experience was excellent. Everyone appeared very friendly, quick to respond, and readily available by phone. I was even encouraged to leave a favourable review during the onboarding phase, which I willingly did because everything seemed impressive, and the service appeared outstanding (or so I thought). Therefore, if you encounter glowing reviews, it wouldn’t surprise me if they were written before any substantial service was actually delivered.

The problems started post-onboarding. I received information that directly contradicted what I had been told earlier. It seemed that the representatives either lacked knowledge and made false promises to secure our business or, at worst, were deliberately misleading. I'd prefer to think it was a lack of training rather than intentional deceit, but it’s unclear. In retrospect, instead of admitting their ignorance, they seemed to say whatever they thought would make us happy and encourage us to sign up.

The integration process was far more complicated than suggested, and we faced several issues that the Huboo tech team had to resolve. Although technical integrations can often be challenging, our expectation for a smoother experience was based on the fact that we use a common Shopify website with a straightforward product portfolio consisting of four items and 15 different SKUs.

Significant issues included:
- Huboo attempted to charge us extra for services they had initially stated were included—this happened on three separate occasions.
- They repeatedly packaged our goods incorrectly. Despite numerous complaints and assurances that notes had been updated, the problem persisted. We provided detailed instructions and images on how to apply a sticker properly. As a sustainable start-up, proper packaging is crucial for us. However, they seemed to ignore our custom packaging tape and stickers and instead used virgin plastic packaging, undermining our business principles.
- Orders were not fulfilled on time.
- Synchronisation issues with our Shopify store affected our accounts.
- They failed to follow 'internal protocols', leading to orders vanishing from our Huboo dashboard.
- Our point of contact stopped responding to emails and calls because they had left Huboo without notifying us.

Three months in, I am still grappling with understanding the actual internal processes, as most of the information provided before signing up and during onboarding was inaccurate.

What initially seemed like an exciting opportunity with Huboo has devolved into an excruciatingly time-consuming and energy-draining experience.

Suzanne is an excellent customer service agent. She consistently has a friendly and helpful manner and seems to go the extra mile when that cannot always be said for the company as a whole. I am very happy to deal with her and believe her to be a real asset to the team at Huboo. Thanks Suzanne!

it was a great experience,
he was helpful and answered all my questions.

Great customer service from Suzanne, she was super helpful picking up and resolving an issue with a recent shipment into Huboo. Always very responsive and on top of my open cases!

We have been thoroughly impressed with the seamless experience provided by Huboo. Their efficient and reliable services have significantly streamlined our operations, ensuring timely and accurate deliveries to our valued customers.

A special shoutout to Rachel, our onboarding specialist, whose expertise and dedication made the transition smooth and hassle-free. Her support and attention to detail have been invaluable, making our partnership with Huboo a truly exceptional experience.

So far, we are very satisfied with the Huboo services, we will see how it goes in the future. Many thanks to Marta Gil Calvo, who helped us set up everything we needed. We believe that cooperation with Huboo will take our business to a higher level.