Huawei Technologies Arvostelua 

I love my Huawei phone so after reading some good reviews I bought a Huawei laptop from a retail store here in the UK. After 6 months something has gone wrong - probably the mainboard. I followed the process online for a warranty repair and was told I could take it to a local store, then was told all appointments were full. I rang the store directly who told me that they don't do laptop repairs any more as Huawei now sub-contract this to another company (who get TERRIBLE reviews). I rang back and asked them why they lied, they said nothing but two scripted options - I send it back with my own packing materials, or wait for a courier to turn up (no date or time). I told them I was really disappointed with this because I had to waste my own time and money with packaging and risk posting my laptop full of personal data, they couldn't care less. I am now looking forward to them breaking or losing my laptop (robotic support agent who only knew who to read from scripts even told me to take "before" photos as evidence so this must happen a lot)... this is going to be a saga. I have complained but they couldn't care less... Save yourself the pain and AVOID.

Wow, I wish I’d read these reviews on TrustPilot before buying my GT3-Pro smartwatch from the Huawei website. So many people with a negative experience dealing with this company, now I can count myself as one of them.

And Huawei don’t even bother replying or trying to sort out these problems, which goes to show what bad customer service you get from a company that just doesn’t care.

Anyway, I just got to let people know, the ECG function on the GT3-Pro doesn’t work in the UK. I specifically bought the watch to monitor and manage a health concern I have with my heart. There are so many positive reviews and articles on the internet regarding the ECG, that I had to have it.

Unfortunately, that main selling point, that deal-breaking reason why I chose it over any other model DOESN’T WORK. I don’t like returning things for a refund if the item isn’t faulty, but on this occasion, I tried their customer services to see if this was possible, as I felt a bit hard done-by (false representation and all that). They said I could return it, but they would NOT issue a 100% full refund, as their website doesn’t advertise the ECG. But my argument is, their website doesn’t explain clear enough THE ECG FUNCTION DOESN’T WORK IN THE UK.

The SPo2 and heart rate monitor appear quite accurate (other devices give similar readings), but the step counter registers steps just by swinging your arms, so that’s useless.

I bought huawei watch gt3 pro seramic, from huawei web site direct in the uk, after one month and 15 days, on bit fall out of the seramic strap ( even though we looked after the watch perfectly very well), the strap become undone, and we couldn't wear the watch any more, the nightmare started, when we start calling the customer service ( on the website) to let them know that we need another strap as the watch is still under the warranty and the faulty strap is not our fault, first answer was by their phone staff is: the strap is not under the warranty ( to buy new strap cost £260 ) , it took me in a long process and lot of telephone call calling them, and going physically as well to their branch in Wembley to show them the watch to assess that its not my fault, , ( Wembley aknowldge its not my fault )
By the way, Wembley branch staff are very friendly and helpful, but , its not their fault as we didn't buy the watch from them, but from huawei online website).
Dealing with Their staff on the phone were we bought the watch from ( on line ) are upsolutly no experience what so ever, they don't know what they talking about , and sorry to say, they usless , with lot of talk and no solution, ( when i explain to them, they answer like automated answers machine which it doesn't make any sense , sorry but thats what happen ), i have been waiting now nearly a month, and nothing has been done, please do not buy this watch direct from huawei web site( on line ) , their service is terrible.
I am still waiting for solution, and willing to take this matter further cuz the watch cost me £500 to buy.

Bought a Huawei Band 7. Not worth the money, impossible to pair up to a phone.

I had sent Matebook 13 laptop in for a warranty repair as it appeared the hinge failed. The company dealing with the warranty claim SBE Ltd were useless and it's not the first time I've dealt with them. There was no physical damage anywhere on the laptop but Huawei refused the warranty repair as this is something they don't cover under their warranty, I was instead given a quote for the repair.

When I put in a complaint to Huawei I was told that the damage was i quote 'man-made' and the hinge had been bent so they couldn't do anything. I opened up the laptop myself and noticed that there was no bend in the hinge as Huawei claimed and in fact the hinge was fine, it was the laptop casing that was cheaply made and had failed so the hinge couldn't be screwed onto it. I have forwarded this evidence onto Huawei but they've ignored my emails.

It seems that the hinge issue on Huawei's laptops is a common fault but they don't want anything to do with it. Avoid this company as their customer service is appalling and couldn't care less about their customers! I have bought many Huawei products in the past but will not buy anything further from this company.

Disgraceful, Monitor sound bar not working and unable to get it repaired as they can't sort out a collection. Telling me lies on a daily basis. Blaming DPD and DHL for there own mistakes. They promise a 10 day Repair service but they hid the fact that it may take 1-3 months for them to collect the item first. Congratulations Huawei, you deserve the world least competent company award. Utter Useless, DO NOT BUY THERE PRODUCTS. YOU HAVE BEEN WARNED!! Reporting to Watchdog - Chat support will close the chat if you ask for an update

Shocking!
Slow response from Customer Service..
Laptop 90 days old- purchased directly from Huawei.
Issues with software.
Plug and laptop is over heating.
Dreadful customer response

I have 3 huawei AX3 router, I was enable to set them up, suddenly they stopped working when 3 of them working together, I have opened an incident in huawei on April 28th 2022 and still there is no response they said it is escaleted even I am asking if I can return, they are not responding.

I have been waiting a week for my phone to be sent back to Huawei for repair under warranty.
I have phoned more than 4 times and heard nothing but false promises.
In this time I have had no phone as it has been sitting packed up ready for uplift.
Terrible service and unbelievably frustrating.

I am user of Huawei p30 Pro I was impressed by this phone but after all updates what made this phone no longer good for use quality of all phone functions is pure worse thing no one gives you choice do you want this update or no you have to do and no matter you like or not. Phone glitch slow and photo quality becomes very pure even photo editing reduces photos quality. A lot restrictions on websites what you can use a lot personal data collection is going on.

I have had this product for almost five years. Incredibly reliable (especially considering the planned obsolescence engineered into smartphones nowadays).

Only once have I replaced the lithium ion battery (late last year) and the replacement came from a replica almost as old as mine (the phone was severely damaged mere months after usage commenced due to abuse and neglect on part of the owner). Nevertheless, the replacement battery is still reliable.

For a phone manufactured in 2017, it still runs up to date with the latest version Android applications. But then again, the smartphone industry has already peaked and Moore's Law no longer holds up.

As a recommended improvement to the design, fasten the components using larger screws or even sliders for ease of disassembly, and avoid using adhesives. I had to buy an iFixit phone repair kit just to be able to replace the battery (in all fairness though, the kit itself was just £ 1 and most of the price was paid for the delivery (I should've ordered more)).

Once my existing phone becomes obsolete (which I'll do whatever I can to ensure won't be anytime soon, given how reliable my P10 Lite is to have lasted this long), I'd certainly go with a new Huawei product. Obviously, steer well clear of Apple and Samsung phones, LOL!

Hola buenas tardes.Tengo un Xiaomi y lo tengo enlazado con un Huawei watch GT,mi problema es que recibo las notificaciones pero no se ilumina si no le doy al reloj para abrirla,las llamadas si se ilumina sin tocarle.Espero me ayuden,antes iba bien.Un saludo

I bought a matebook 13 and the hinge seized causing the screen to crack, Huawei said they don't repair screens under warranty even though seized hinges and cracked screens are a common problem with this laptop and the Matebook X Pro. I have been trying to get Huawei to fix this because they know the problem exists.
I sent an email to Huawei again and was told "IF" it was still under warranty they would of repaired it, all they did was fob me off till my warranty expired. I am not asking for a new laptop just for it to be repaired, at the end of the day I paid a lot of money for this laptop.
DO NOT BUY HUAWEI LAPTOPS THEY ARE NOT FIT FOR PURPOSE, THE HINGES SEIZE CAUSSING THE SCREEN TO CRACK AND THEY KNOW THIS.

Ignore this company. I have a case with them from November 2021. I send a router for repair and I have received a different model back with Europe plug. The date is 21/04/2022 today. Still nothing happened . I will have to report them to the police.

A nightmare attempting a return. Customer services cut off the ‘phone and live chat refuse to help. Would never order from them again

I have an honor band 6. The new health software update killed the band as it no longer synchs the data.

I bought a HUAWEI 4G mobile wifi to take to Spain. Bought smarty data to add to the free sim and it has not worked since. The password does not work. I’ve spent hours trying to resolve the issue, both myself and online but eventually called their Helpdesk from my mobile in Spain. I spent 1.5 hours on the phone to someone who obviously didn’t have a clue. He said he’d get technical to contact me via email… several hours later, no email. I can honestly say…never buy one of these products…a total waste of money with appalling support

We requested a repair for our our Huawei MateView 4K 28" monitor and were pleased with the super fast service. It was collected via DHL the next working day and the issue was rectified within 48h. Thanks!

Huawei is such a huge company and yet it cannot fix a simple flaw in its Health app and Watch Fit smartwatch. The watch and the Health software both count steps and merge them making the count useless. Apparently this has been a problem for years and is still unresolved at 2 March 2022. Very disappointing!