If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went o... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaRoss Road, Portrack Lane, TS18 2NH Stockton-on-Tees, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were litera... Näytä lisää
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly... Näytä lisää
Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä HSL Chairs - Stockton-on-Tees
Yrityksen kirjoittama
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Yrityksen kirjoittama
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Yhteystiedot
Ross Road, Portrack Lane, TS18 2NH, Stockton-on-Tees, Yhdistynyt kuningaskunta
4,9
Erinomainen
140 arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
If there had been six stars
If there had been six stars, I would have selected that as the service we received from start to finish was excellent. Both Alli and Steph were extremely friendly and not pushy in any way. They went out of their way to make us comfortable as I have Progressive MS and had my therapy dog (Humphrey) with us. We weren’t hurried and were perfectly happy with our purchase. A good price and quick delivery by Alex and Dean was all we could have asked for. Many thanks, John, Val and Humphrey.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HSL Chairs - Stockton-on-Tees
Hello,
We are so glad you had such a wonderful experience with us. Hearing that our team made your visit comfortable, unhurried, and welcoming for your entire family, including your therapy dog, means the world to us. We take great pride in accommodating all of our guests' unique accessibility needs with patience and care. It is fantastic to know that both the purchasing process and the final delivery exceeded your expectations. Thank you for your kind words and for choosing to shop with us.
Kind Regards,
Chantelle Boddy
Customer Care.
Ordered new chair
Ordered new chair, bit expensive but was given a discount and Jillian the sales person was very helpful. Would recommend.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HSL Chairs - Stockton-on-Tees
Hello,
Thank you for the review. We're happy to hear that our team was able to help you find a great price on your new chair.
I'm sure you will find your investment worth it with the many evenings of comfort your new chair will bring.
Kind Regards,
Chantelle Boddy
Customer Care.
Knowledge of ergonomics and my personal…
Knowledge of ergonomics and my personal physical needs of the chair I was buying. Very helpful, patient and so friendly. They took time to ensure I bought the chair that was right for me.
29. elokuuta 2026
The staff were welcoming
The staff were welcoming, knowledgeable and very professional. We dealt with the area manager and it was a pleasure and we were given great advice would really recommend.
2. syyskuuta 2026
Friendly advice in the first visit
Friendly advice in the first visit, sample chair brought to the house and excellent delivery team telephone query provided answer to a query efficiently
31. elokuuta 2026
Excellent service from initial enquiry…
Excellent service from initial enquiry to delivery. Cannot recommend highly enough.
Thank you too to Craig and Lee for their care and attention on delivery.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Had a bed delivered today by HSL
Had a bed delivered today by HSL, very professional from start to finish. From ordering in the Stockton branch to todays delivery everything was excellent. Everything explained and shown to my elderly mother in law. Todays team were very polite and friendly thank you to Craig and Lee.
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Great 5* shopping experience. We we're made to feel welcome from…
We we're made to feel welcome from first speaking on the phone, entering the shop to throughout our shopping experience. The ladies at Stockton Upon Tees are so friendly and helpful we were literally met with open arms.
Thank you to Jillian for your time and experience. We can't wait to have the chair delivered.
Brian & Mandy xXx
31. elokuuta 2026
Excellent service
From entering the showroom to delivery I couldn't have had a better experience. Would highly recommend. Thank you to Numan and Thomas who took such great care and respect installing my chair.
8. syyskuuta 2026
Oma-aloitteinen arvostelu
The staff we're brilliant.
The staff we're brilliant.
Very knowledgeable and took the time to get the right chair.
30. elokuuta 2026
Just called into Stockton,s new store…
Just called into Stockton,s new store for a look around and straight away I was impressed with the store staff and most importantly the quality of leather needless to say I found the sofa and chair I was looking for. Thank you Jillian, Helen & Debbie for top class service looking forward to my new sofa arriving.
29. elokuuta 2026
My Mam is 91 yrs old and the staff at…
My Mam is 91 yrs old and the staff at HSL made her feel very special !!
They were very friendly patient and understanding when explaining the differences between chairs and took the time for laugh & Giggle.
Visiting HSL made my Mams Day !!
Thank you !!!
28. elokuuta 2026
Helpful and friendly
Very friendly staff who were very helpful from the start. Went out of their way to find the samples required for us to make our decisions.
29. elokuuta 2026
Oma-aloitteinen arvostelu
Staff knowledgeable and helpful
Staff knowledgeable and helpful.
Not rushed to make a decision to buy a chair
25. elokuuta 2026
Called in to Stockton branch today for…
Called in to Stockton branch today for a look around and wow what a beautiful store fabulous staff and intoxicating atmosphere 🥂 on their launch day. Our salesperson was the lovely Jillian didn’t get the name of the lovely lady who kept my glass full of procecco 🥂 well it worked lol . Purchase the beautiful Modena Modular corner unit the leather on this sofa is by far the best i have sat on hopefully it will live up to my expectations.
29. elokuuta 2026
Oma-aloitteinen arvostelu
The service was 2nd to none
The service was 2nd to none, the sales people were great pleasant and well informed Jill our assistant was really great, But the overall staff were amazing.
15. elokuuta 2026
Thank you!
I think the lady was called Stephanie who looked after my mum and I. She was so lovely, patient and very helpful. She is an asset to HSL.
3. elokuuta 2026
Excellent customer service
Excellent customer service - staff could not have been more helpful. Not pushy, great product knowledge, answered all our questions, lots of patience. I didn't expect going to choose a chair for my dad to be such a tonic for him!
19. elokuuta 2026
Oma-aloitteinen arvostelu
The Customer Service person (John…
The Customer Service person (John Cameroon) who explained & helped us decide was excellent. He was patient, took time to answer questions & was a kind person. Thank you John
And thank you HSL. We now await the chair patiently.
11. elokuuta 2026
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