Howards Motor Group Arvostelua 

I recently had an issue with the EPB button on my Kia not working. I contacted Howards in Taunton via email and dealt with Daniel. Daniel was knowledgeable and prompt in his responses. I took my car in on Wednesday to investigate the issue, a new part was ordered there and then and fitted the following day. All wrapped up in 24 hours. I cannot praise Howards or Daniel highly enough for their professionalism. Thank you to you all.

Great work at Howards Hyundai Weston-super-Mare, friendly staff, will carry on getting all servicing done here. Thanks.

Absolutely excellent service from the minute we walked in to the minute we drove off in my new Suzuki Vitara! All the staff were very friendly especially as we had to take in our 2 young collies who we couldn’t leave in the car due to the heat. Andrea couldn’t have been more efficient or patient with us. She had a very good understanding that’s it’s a big decision and we didn’t feel pushed or rushed in any way. We have already recommended her to friends of ours. Very nice experience and so happy with new car. 👍👍 Liz Berridge.

Credit where credit is due:-
Ashley from Howard's Peugeot at Taunton ensured my 3008 was taken in for repair earlier, plus I was provided with a courtesy car so I could run my grandchildren to where they needed to be.
The support I was given today, primarily by front man Rhys was absolutely first class!
Hopefully this standard of customer care will continue....

Very good communications and customer service at Hyundai Weston super Mare

I bought a Suzuki Swift from Howards Suzuki, Weston-super-Mare recently. The salesmen involved were Craig and Benson who were both very helpful. I am very pleased with the car.

I am extremely disappointed with my experience at Howards Hyundai Weston-super-Mare.

My vehicle was recovered to the dealership following a motorway breakdown after approximately 2½ hours of driving. I was initially informed that the cause of the fault was contaminated fuel and that, as a result, the repairs would not be covered under my Hyundai manufacturer warranty. I was asked to authorise chargeable diagnostic work based on this diagnosis.

As I strongly disputed this conclusion, I requested an independent laboratory analysis of the fuel sample. The laboratory report found that the fuel tested within normal parameters and did not support the original contamination diagnosis. Despite this, I received no meaningful apology for the stress, inconvenience and uncertainty caused by the incorrect diagnosis.

Over the following weeks, the focus of the dispute shifted from alleged fuel contamination to historic service records and warranty eligibility, while the actual cause of the breakdown remained unresolved. I spent a considerable amount of time obtaining service records from the supplying Hyundai dealership and effectively acting as the intermediary between different Hyundai departments.

Communication throughout the process left me feeling under unnecessary pressure. I was repeatedly warned about returning the courtesy vehicle, potential storage charges and payment demands while the vehicle remained undiagnosed. Even after complying with Hyundai UK's requests, I was informed that my vehicle would not be released until payment was made for charges that I continue to dispute.

After almost two months with Howards Hyundai, my vehicle remained undiagnosed despite extensive investigations. I ultimately had to arrange, through Hyundai Roadside Assistance, for the vehicle to be transferred back to the supplying dealership, Wilsons Hyundai Epsom. They identified the fault and repaired the vehicle within a short period of time, without disputing warranty cover, requesting additional diagnostic fees or threatening the withdrawal of my courtesy vehicle. The difference in customer service and technical diagnosis between the two dealerships could not have been more apparent.

I appreciate that diagnosing complex faults is not always straightforward, but customers should expect clear communication, evidence-based diagnosis, accountability when an initial diagnosis proves incorrect, and fair treatment throughout the process. Unfortunately, that was not my experience.

Based on my experience, I would not use Howards Hyundai Weston-super-Mare again.

Bought a new Kia in p/e for old one.
Clare was very helpful cheerful and knowledgeable. She was always clear about the various options and choices and unfailingly bright and friendly. She made the process enjoyable and I would recommend her to anybody interested in a Kia. Thank you.

Since writing the following review I received a telephone call from a member of the company management who offered his apologies for the dissatisfaction I experienced, and did confirm that the car wasn’t up to the required standard in terms of presentation, and was now receiving further pre-sales attention. I made the comment that had my ‘after viewing email’ had been responded to in a timely fashion ,hopefully the following morning, I would have felt differently about the review, and I hoped this would be reviewed as a priority for future customers going forward.
I also was offered some form of compensation which was appreciated , but kindly declined.
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I contacted the Honda garage in Taunton about a 2022 plate Honda car for sale, and managed to agree a deal and part exchange price on our 2018 Honda as part exchange over the phone. We agreed a day and time to drive up and do the deal , a round trip of 110 miles. Also we paid an admin charge to our insurance company to change our policy, so we could drive the new car home that day.
I saw a few things on the website photos that didn’t look quite right, but as the car had been described as a ‘superb example’, I thought it was photo reflection or something that I’d misinterpreted as damage.
We arrived and saw the car, so before entering the premises we went to look over it, and straight away saw body work damage and a lot of scratches that obviously could not be polished out. In fact this car had more paint issues than our existing car .
I had ,before the visit seen there was a damaged tyre advisory on the last dvla mot, so I asked if that tyre had been replaced and received an email back saying ‘all looks good’ so therefore I assumed either the last owner or Howard’s had changed it, but no,it had a substantial gouged area, which although it he passed an mot I test, I felt it was probably weakened, and having under the” rigorous HONDA assured pre sale checklist “ I would have expected it to have been already replaced.
I had already said to the sales person I’d been dealing with , in an email,if it hadn’t been renewed , I’d be very concerned, so if they took that comment seriously ,it would have been sensible to renew it ?
So the assurance given wasn’t really accurate.
I explained to the sales person we met that the car externally wasn’t in a cosmetic condition that I could accept for a 4 year old vehicle, and the tyre issue I’d already raised concerns about.
So we left ,quite disappointed ,to drive home.
I sent an email that evening directly to the sales person we’d been dealing with prior to the visit, to explain to him directly why we hadn’t bought the car, and I did expect a reply of some sort, but it was radio silence, which I was unhappy with and this prompted me to leave a review.

Greg Crocker (Howards Peugeot, Weston) was tasked with finding myself and my husband electric cars. We required large size cars for each of our work.
Greg found us both ideal cars. I have a Peugeot e rifter and my husband has a Citroen Berlingo. I cannot stress enough how much Greg went over and above (especially with my car) to make everything happen.
With Greg at the helm what could have been a horrendous experience was actually very easy and we are both thrilled with our electric cars and so pleased not to have to go to the petrol station again!
I highly recommend using Greg Crocker at Howards.

We recently bought a Fiat Grande Panda from Chiara at Howards Motor Group, Weston Super Mare. Chiara kept us informed throughout the selling process. She was always polite, friendly and answered all our questions in a proessional manner. We never thought she was just pushing for a sale. We enjoyed the sale process and are now enjoying the new car

Drove over an hour to the Taunton branch having waited over a month for an appointment to run diagnostics on my Peugeot boxer. When I arrived (on time at 9.30) I was told the cost was £162 (which was agreed before) but that I could pick up the vehicle at 4.00pm. There was no mention of a 6 hour wait when I booked it. They did however, try hard to move things around and I was able to get the van back by midday which was reasonable in the circumstances.

Sat Nav trouble and a download that wouldn't download.
Lee, thank you. Your support was perfect, everything I needed to get the thing up and running again. Patience, humour and great trouble shooting skills as it wasn't as straightforward as we'd expected. I'm so grateful for the time you spent messing around with it. Couldn't have asked for better support and service.

Friendly professional service from staff especially Lottie

Great service from Poppy who was very helpful all the way through the process of obtaining a Motorbility car, would thoroughly recommend. Excellent! Craig.

I had an issue with my used car but
this matter has since been resolved by the customer care team and I am satisfied with how it was resolved.

The service provided by the staff is superb good old fashioned politeness knowledge & manners in particular Elisha&Jamie an absolute delight to deal with thank you

howards came through like rock stars all issues getting sorted ongoing staff extremely helpful and keeping me updated every few days on back order parts 5 stars

I was on holiday with my mum who has a motability car and we were worried about indications about the tyre pressure. We visited Howards Hyundai in Weston Super Mare and spoke with Stephen Newnham who without an appointment asked his staff to check , adjust and resolve the issue for us. We were very thankful that he helped out immediately and would highly recommend the dealership following service we received.

Adam at Howard’s Citroën in Weston‑super‑Mare absolutely nailed it. Seriously - knowledgeable, professional, and personable in a way that makes the whole experience feel effortless.

He locked onto exactly what I needed and delivered a car that hits every mark: comfort, style, and some brilliant add-on features I didn’t expect - all perfectly within my budget.

If you want someone who listens, delivers, and makes it feel exciting, Adam is the one to see.