Hovertravel Arvostelua 

Customer service is non existent. Needed clarification regarding an experience booking so emailed as that is the only option. Reply is supposed to be within 2 working days! There is a telephone number but that sends you round in circles and you can’t actually speak to a person. I will not use Hovertravel again as their competitor is much more user friendly and focussed. They are also cheaper

No customer service.
Booked online and made a mistake of booking wrong tickets.I meant to book nhs patient tickets that are for islanders visiting Portsmouth hospital..
Numerous emails sent but refuse to adjust and refund..

After an horrendous journey down to Portsmouth then finding there were no busses or taxis from our secure parking to the Hover terminal we eventually arrived 50 minutes after our booked slot had departed. Stress levels were through the roof. Not a good start to our holiday.
The lady who served us was welcoming, kind, calming and assured us that we could board the next flight leaving in 10 minutes. If we needed help with our luggage all we had to do was ask. Well, we didn't have to ask. Our suitcases were taken from us and taken aboard. 10 minutes later we were on the IOW. Brilliant. Ditto, the return journey. We loved travelling by Hovercraft. 10/10

I booked my ticket through national express which i understand is a 3rd party company to travel across the solent for family matters and from the moment i entered the terminal the hovertravel staff were unfriendly, unprofessional and confusing telling me one moment i cant get on the 15:30 service and then i could then I couldn’t again due to the craft being full? I proceeded to tell them why i am traveling etc and all i got is a huff your with national express its only a guideline…

This is not mentioned on national express or hovertravel website and i was not given any prior notice regarding this and i have seen things like this has happened previously to other customers

The return journey from ryde was pleasant and credit to the staff that work there.

Hovertravel cancelled our crossing minutes before it was due (I understand there was a medical emergency) but then wouldn’t allow us to cancel our ticket. Not customer friendly!

I’ve just been told by the staff at the southsea terminal when I commented that the app says the service is on time when it’s running late that ‘the app is crap and we no longer bother to update it’ come on mr bland stop taking us islanders for fools

Shocking service and rude staff!!!! Got to south sea terminal at 1723 for the 17.30 hover , no one at book in desk so walked round to see de where u enter for hover, it was closed , staff saw us and ignored us!!! Then hover started up n left a young woman then came through n said you booked in( knowing that we hadn’t! I replied we got here at 23 past n no staff at front desk to be able to book in she replied we were loading the hover. Said well we got here with 7 mins to spare !!! Rude and disgusting!! I have an assistant dog so she could see I’m disabled but didn’t care n next hover is an hours wait

We travelled over today at 9.45am (from the Island) and it was my 4yo's first time. He cried as soon as the hovercraft inflated and an amazing member of staff came over to distract him and speak with him nearly the whole time. She was absolutely amazing with him and a real credit to the company. She made it a really positive experience for him and by the end of their conversation he was bouncing around full of smiles. She took the time to give both my children stickers and even went off to get them certificates once we arrived in Southsea. I can't thank her enough for making his first experience such a positive one. On the return journey, he was SO excited and so happy and it's all thanks to her.
I'm afraid I didn't get her name but she was a lovely lady with dark hair in a ponytail, and gold hoop earrings. Huge thanks to her 😊

We (party of 8)travelled on Friday 30th June & would like to thank Rebecca(sure that’s her name) & the other staff for their help & effort to get us on board when I had made a mistake with a pre booking.They could have refused us travel instead they were polite,helpful & made every effort to get us a seat.Full marks to them,they are a credit to the company.A perfect example of customer relations.

The service ran 20 minutes late, in deep contradiction to the website claiming all services were running on time, and the dark haired woman in the face mask on reception was positively awful. Her inability to be in any way helpful was outstripped by her refusal to allow a disabled man to use the toilet because although the demand was urgent, he hadn't shown her his ticket. What an awful experience, and shocking that she's allowed to continue to receive passengers in this way.

I've used the hovercraft a few times over the last couple of years, and although it's expensive, it's always a fantastic experience every time!

Excellent fast quick and efficient way to travel across the Solent.

Nice and clean unlike the dirty and disgusting car ferry company nearby.

Not the cheapest per mile, but certainly the quickest.

Absolutley love being able to travel on a Hover.