Ordered 2 golf clubsnand a trolley on 20th May 2026. Golf clubs arrived fine but no golf trolley. Repeated emails met with no reply but eventually for someone over the phone. They explained that the... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Pre ordered a Bettinardi Antidote putter from Hotgolf that was delivered the next day after coming into stock on website. Excellent service. Ordered lots of stuff from these guys on Ebay, sometimes th... Näytä lisää
Like others I was a bit put off by the reviews I read here so placed my order slightly nervously on Thursday afternoon. My item arrived on Saturday morning as described. Ok, the communication could h... Näytä lisää
I feel companies should be judged on how they perform when things go wrong and I cannot praise hotgolf or most accurate Michelle from hot golf for her amazing customer service! Ordered a bag whic... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
One of the UK's leading Golf retailers offering a huge range of golf products from the biggest brands. We promise to offer the best UK prices and price match guarantee!
Yhteystiedot
7, CHESHIRE OAKS TRADE PARK, Stanney Mill Ln, CH2 4JZ, Ellesmere Port , Yhdistynyt kuningaskunta
- 0151 356 3254
- sales@hotgolf.co.uk
- hotgolf.co.uk
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service again
Great service again, ordered lots of products over the years with no issues, can't fault them. Superb range of products at great prices. Carl has been a pleasure to deal with, keep up the great work guys.
Despite having problems with a pair of…
Despite having problems with a pair of skecher golf shoes purchased through their Hotgolfs eBay outlet, the staff (Jess) took ownership of the problem and the warranty was honoured and a new replacement pair of shoes shipped to me in a timely manner. Thanks Hotgolf an ezxcellent after sakes service.
Prefect every time and that a lot of times!!!
Prefect!! every time, always get a fantastic service from these guys. Loyalty shown both ways here. There is not a chance I would purchase anything golf related anywhere else. Keep up the good work.
Great service from Hotgolf
Issues after issues!!!
After having had issue with this company the first time I used them I have used them for a second time and surprise surprise issues again. Same issues both times, payed for 48hr postage 7 days later still no sign of my order. Send an email asking for an update, they can't tell me anything. Asked for a refund which they have ignored they have offered to send a replacement but won't have stock for 5-7 days so I suspect that when I made the initial order the item wasn't in stock and no-one has bothered to contact me to tell me. Will never be using this company again.
Great Stuff!
Ordered a new rangefinder, used a discount code which was site wide which is a massive rarity, arrived next day as promised which was great. Batteries were missing, reported by email and they had some delivered to me within a couple of days. Great service, cheers guys!
I’m appalled by the service of this company
I’m appalled by the service I have received from this company they don’t answer messages. I’ve been trying to contact them to send an item back that I was sold that doesn’t fit. I would stay well clear of this company.
Replacement golf bag
I bought a Wilson Staff golf bag in October 2021 and in August 2022 a zip on the bag broke. Emailed Hotgolf with the problem and after sending a photo they then offered a replacement bag, I received this by return. I have to say the service I received from Hotgolf was second to none. I have used them before and I would have no hesitation in recommending this company - first class family run business.
Disappointing
Disappointing - Seen so many good reviews, so decided to order some clubs through HotGolf. They were in stock (10+ units) and available for next day delivery. Ordered Wednesday night for Friday delivery. Received an email to confirm delivery would be as expected - but it's the day of delivery and it appears the courier has not received the item in time to fulfil this. I've now got an update via the courier to say these won't be arriving until next week. That's my bank holiday weekend of golf ruined. Will stick with my local shops next time.
Update: Have now spoken to Hotgolf who have offered to make amends with a gesture of good will. Will update this review once they follow through.
Made amends for a delivery of irons…
Made amends for a delivery of irons that did include an invoice - apology accepted thank you 👍
I purchased a pair of Skechers golf…
I purchased a pair of Skechers golf shoes in febuary and last month found a prolem with them.I phoned hot golf and spoke to a lady in customer service,she could not be more helpful and sorted out the problem then and there
Ordered a SIM2 rescue wood
Ordered a SIM2 rescue wood. Great price, as leats, and got a 10% discount with a voucher code.
Have used Hotgolf quite a few times. Always been great on price and speed of order completion / delivery
Well recommended
I would recommend Hotgolf to everyone
I would recommend Hotgolf to everyone
Their customer service team is the best I have ever dealt with.
The courier service let them down by not delivering my golf battery,Hotgolf were brilliant,they explained everything to me and when they had their next shipment in they got straight in touch ,and dispatched another battery plus a complimentary pack of golf balls
I am one very very happy customer
A five star company and five star team
Ping jacket
Ordered a Ping sensordry jacket and it was the best price around. Delivery was really quick, little hiccup on the sizing but all sorted with a quick phone call and product change without a problem. Replacement received and all good. I would highly recommend due to customer service being excellent. Many thanks
Ordered a set of clubs and a trolley on…
Ordered a set of clubs and a trolley on the Sunday received them on the Tuesday exceptional service although there was a free gift as part of the order which wasn't with the delivery this stopped a 5 star rating
Excellent Service and Value
This company should win an award for customer service excellence, A small problem arose regarding delivery,but a call to the frieindly customer service team had the problem fixed quickly.Would recommend Hotgolf to all golf enthusiasts,you will not be disapointed.
Always great service
Been using Hot Golf for many years, they seem to get busier year on year but never let standards slip. Any problems are always sorted out. Great prices, good availability on products,wouldnt go anywhere else 👍
Customer service first rate
Their customer service was first rate.
Sorted out my problem with out fuss and quickly.
Had a claim on a shoe warranty
Had a claim on a shoe warranty and was dealt with in an efficient and professional way.
Thanks for the service.
Really poor delivery, communication and customer service
Order some grips through ebay on 22nd March on a guaranteed 48hr Royal Mail delivery.
Should have arrived Thursday 24th, still not here Friday 25th 6.00pm.
Queried on ebay and all they did was send me the tracking number which I had already told them I had which states the Royal Mail don't have them.
Don't know about the quality tho their customer service and communication is pretty much useless.
No one willing to take responsibility and sort it out
Would advise to avoid, loads of other better companies out there.
Update 29th March
Somebody from hotgolf telephoned yesterday and apologised and advised they would refund my money. Told them that things get lost etc though my main issue is with their lack of updates and communication, which is really poor. No refund yet, no communication since to say what is happening. Ordered from clubhousegolf yesterday and delivered this morning, communication, quality and delivery excellent. Hotgolf really need to improve their communication, nothing annoys or frustrates a customer more than sellers not responding to emails.or queries.
Update 4th April.
Arrived 7 days late, returned it via their own returns label and told I would get a full refund.
Email today advising I was getting a refund of £58 when the value of the order
was £98.
The ineptitude and lack of accountability by this company knows no bounds...
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