Hostever Arvostelua 138

Vastaus yritykseltä Hostever

Päivitetty 7. marrask. 2023

First of all we sincerely apologize that you have taken the trouble to write a review here.

We have reviewed your live chat request.
And got, you requested to install and uninstall WordPress in live chat. And in this our support team has given you a tutorial on installing and uninstalling our own WordPress Tutorial. And you don't mention any information or issue that you faced in the tutorial.

Basically the hosting company will not provide support for WordPress install or remove or such development related work. Especially not a professional hosting company. However, we have provided video support for your assistance. And I gave it to you.

If you face any problem while working you can share it with us with screen shot. you don't

We are adding your chat transcript here, read and decide for yourself. Who was wrong? Hope you understand and change the review as you like.

And remember no modification requests are accepted from live chat. If you absolutely need help with any of these tasks, please make a ticket. Our team will try our best to provide a solution.



[1:29 AM] V1699131890891283 : Name : Riad
Email : a.s.rxxxxx@gmail.com
Phone : 017050Xxxxxx
Domain Name : rev-sxxxxx.xyz
Department : Technical Department
Question : Hii..
I need a little help with completely reseting my domain..
[1:29 AM] Customer Support : Welcome to Hostever.
Thanks for contacting us. We've received your message and appreciate you reaching out.
Please wait a moment, You are in the queue, and one of our support team members will join with you soon.
[1:29 AM] Support Team has joined the conversation
[1:29 AM] Support Team : আপনাকে কিভাবে সহযোগিতা করতে পারি?
[1:29 AM] Riad : hello
[1:29 AM] Support Team : জি বলুন
[1:30 AM] Riad : amr domain a already ekta wordpress and websiite ase.. ami chacchilam amar domain ta completely reset korte..
[1:30 AM] Riad : can you please help?
[1:30 AM] Riad : I want to remove everything completely!
[1:30 AM] Support Team : ডোমেইন রিসেট হয় না। হোস্টিং রিসেট করা যায়
[1:31 AM] Riad : ami reset bolte techincally reset bolchi na
[1:31 AM] Riad : I want the wordpress removed !
[1:32 AM] Support Team : এক্ষেত্রে ওয়ার্ডপ্রেস আনইস্টল করে দিন
[1:32 AM] Riad : amar domain er vitor ekta website royeche.. ami website ta soho cms ta removed chacchilam.. can you please help?
[1:32 AM] Riad : এক্ষেত্রে ওয়ার্ডপ্রেস আনইস্টল করে দিন

can you help me with that?
[1:33 AM] Support Team : https://youtu.be/JLhQGdHKNeU?si=zYuyfXGtKz_RZcIV
[1:33 AM] Support Team : এই ভিডিওর শেষে দেখুন
[1:34 AM] Riad : I thought I'd get support from the team on my problems
[1:34 AM] Riad : but I feel like ur too busy to help me out here...
[1:34 AM] Riad : I can watch videos on youtube.. I know how to....
[1:34 AM] Riad : can you send me my cPanel url.. I can't find it
[1:35 AM] Support Team : rev-sxxxx.xyz/cpanel
[1:36 AM] Riad : it was not a pleasent experience talking to you...
[1:36 AM] Riad : can you forward me the username and password I'll require to access the cPanel?
[1:36 AM] Support Team : one moment
[1:38 AM] Support Team : We Sent you email Sub:New Hosting Account (revstore) Information, Please check out the email.
[1:38 AM] Support Team : Now Can i More help you today?
[1:40 AM] Support Team : For a long time of inactivity, We are closing this chat session.
Good bye.
[1:40 AM] Support Team has left the conversation
[1:40 AM] Visitor ended the chat