After some initial hiccups, Hops to Home delivered. As a person living in regional NSW, there's a dearth of craft beers available. So, it's fantastic to receive fresh beers from a wonderful range of... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Very reasonably priced 20 pack, with delivery only taking couple of days from placement of my order. Well curated with some different styles to try! Stock at warehouse was one beer short in one of... Näytä lisää
I was wondering if a company could maintain high level selections if fresh beer so thought I would trial Hops to Home. 12 months later and I continue to be amazed with the great range and impeccable... Näytä lisää
Yritys on vastannut
They only delivered 1 out of 3 months subscription. I have tried to contact them many times for an update but have yet to receive a response. Not sure what’s happened, they had such great reviews. I d... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Australia's freshest craft beer club! We believe fresh craft beer tastes better. Every craft beer drinker has to start somewhere. Maybe a mate of yours is years into their craft beer journey and offers you your first Pale Ale or Session IPA which tastes refreshingly better than the mainstream beers you have been drinking previously. We always like to say "drinking craft beer is like listening to music. Just when you think you have found a favourite, you find a new one that blow's your senses!". Immediately you are hooked, and on the journey of exploration to find a fresh new beer each month that is fresh, different and satisfies your now thirsty palate. The challenge here is some bottle shops you visit either have no craft beer available at all, offer the same style beers or have limited beer choices, have craft beers that have been canned months ago or have a wealth of choice leaving you overwhelmed and intimidated, which makes choosing the right crafty difficult! Introducing the Hops to Home Fresh Can Beer Club. Our fresh craft beer club is filled with 10 x 365ml cans fresh from the brewery. We pick 5 different beers and breweries each month for you to try which includes tasting notes of the beers and an introduction to each brewery. Our favourite styles to include are IPA's, Pale Ales, Session IPA's and Stouts. This pack is perfect for the everyday craft beer drinker or those looking for guaranteed fresh beer. We also offer a 20 can pack (4 x 5 styles of beer) for those of you who might be a little bit thirstier - or perfect for sharing with a mate! As a club member you'll also have access to a monthly beer podcast from the Aussie Beer Explorers and a You Tube video to watch by @_quarantinnies_. These guys do a full review of all the beers and breweries in each months pack. Listen in and watch whilst tasting your fresh beers at home! We promise you will always get different beers in each months pack, never drink the same beer twice, and guarantee the beer will be the freshest you've ever had. It's a fact.
Yhteystiedot
3,8
Hyvä
175 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
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Recent beer styles have missed the mark for me
I felt the beers sent in December were underwhelming. Not sure if they were not my preferred styles or simply missed the mark in balance and flavour.
Examples- dragonfruit and passion fruit hazy ipa- just no. Did not work at all.
Received a core range Pilsner from a popular Victorian brewing. Not special or exciting at all.
Another example was a Gin barrel Gose. I don’t like gin, so this was another sink pour.
Shipping took an extra couple of days to come, approximately 7 days from when it was said it was posted. Would like to see the beers posted prior to the 1st of the month. Maybe on the 29th or 30th so we receive them earlier in the month.
Not sure if I will continue my subscription, the beers this month were not as tasty as previous editions. The beers are good value and always fresh which I appreciate immensely.
18. joulukuuta 2021
Vastaus yritykseltä hopstohome.com.au
Thanks for taking the time to share your feedback Blake, we do appreciate it and take it onboard. Sorry that December's pack didn't hit the mark for you. The Pilsner was actually a special collaboration beer between Hops to Home and Hop Nation; one of a kind and fully exclusive to Hops to Home members. You do have the option of skipping a month via your account online should you feel the upcoming beers won't hit the spot for you. You can message us at any time prior to the 15th and we can let you know what's coming up. Given that we're now moving into a quieter season the delivery timeframe should be a lot quicker as well. We appreciate your feedback on the freshness and value of our beers too, so hopefully they're worth you sticking around for a bit longer! 😊 Cheers from the Team @ Hops to Home 🍺
Australia post let you down with a lack…
Australia post let you down with a lack of updates
18. joulukuuta 2021
Vastaus yritykseltä hopstohome.com.au
Thanks for taking the time to provide your feedback Nigel. We do appreciate your thoughts on delivery, it's the crazy season of the year and updates aren't always available online unfortunately. We do hope you're enjoying your fresh crafties though! Cheers from the Team @ Hops to Home 🍻
Love the surprise
Love the surprise package I get every month, it really give me great value and opportunities to try some amazing beers
18. joulukuuta 2021
Vastaus yritykseltä hopstohome.com.au
We're so thrilled you're enjoying your Hops to Home fresh craft beer experience Stephen! Thanks for taking the time to provide your feedback, we really appreciate it. Don't forget that you and a friend can receive a 25% discount on your next subscription for any new customers referrals you put our way! Cheers from the Team @ Hops to Home 🍻
Vastaus yritykseltä hopstohome.com.au
Thanks so much for taking the time to provide your feedback! We really do appreciate it and we're thrilled you enjoyed your fresh craft beer experience with us! Cheers from the Team @ Hops to Home 🍻
Great selection of craft beers each…
Great selection of craft beers each month, the team are extremely helpful with any enquires, highly recommend hops to home
10. joulukuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä hopstohome.com.au
Thanks for your review Jason! We're stoked to hear you're enjoying your fresh craft beer journey with us! Cheers! 🍻
Very happy customer of 3+ years...
Have been a customer now for approx 3 years, and always enjoy receiving my monthly mystery box of exciting beers! They're varieties and labels that I wouldn't normally think to buy, so it's a great way to sample fresh flavours... and the artwork on the cans is always fun. Recently had a delivery issue with Australia Post, and Keryn in Customer Support was excellent in helping me navigate that process. Definitely recommended!
30. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä hopstohome.com.au
Thanks so much for your awesome review Damian! We're super chuffed to hear this, we really appreciate your support! Thanks from the H2H Team! 🍺
Great experience with great beer and…
Great experience with great beer and great service.
27. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä hopstohome.com.au
Thanks for the great review Fernanda. We are so happy you love the beer and service.
Cheers
Team @ Hops to Home
Delivery delay
Delivery delay
I purchased the three-month package in September and have only received one delivery late in Oct and have had no communication on the delay in November.
23. marraskuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Jamie,
Our regular subscription charge/order generation is the 15th of the month; with beers shipping on the first Monday of the following month. We were able to send you your first pack early. Usually our cut off date for orders is the 28th of the month prior - and your order was placed on 2nd October; hence your October shipment, rather than having to wait until November for your first pack.
Your second pack will ship on Monday 6th December and your third pack on Monday 3rd January 2022.
Hopefully this clarifies! We do hope you've enjoyed your first pack 🙂
From the H2H team
Vastaus yritykseltä hopstohome.com.au
Hi Kian, thanks for your review! Really pleased to hear you're enjoying the beers, the selection and the price point too. Thanks from the Team @ H2H 😊
A great subscription for the beer-curious
Always a pleasure to open the box and see what combo of interesting beers and producers are featured. A great way to learn about new beers.
4. marraskuuta 2021
Oma-aloitteinen arvostelu
Vastaus yritykseltä hopstohome.com.au
Hi James, thank you for your rating and review! We're chuffed to hear you're enjoying your fresh craft beer journey with us! Thanks from the Team @ H2H 😊
A 3 month subscription sampling some…
A 3 month subscription sampling some unique beers. Was good fun. Delivery took almost a month but that's due to auspost and covid. Great customer service.
28. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Shamma,
Thanks for taking the time to leave the review and we are happy to hear you enjoyed sampling some new beers.
Also appreciate you acknowledging the delays recently from Covid and for your understanding.
Cheers
From the team
@H2H
While I have paid for 3 deliveries so…
While I have paid for 3 deliveries so far, only 1 has arrived. I understand there are Australia post delays, but I shouldn't continue to be charged when I am not receiving the service. The one delivery I got was good
26. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Aaron,
Your feedback is completely fair and we are sorry for the delays you have experienced from our shipping company. We are hoping the shipping to be improved next month and your 3rd delivery back within expectations.
Confident you will enjoy the beers in the next deliveries.
@Team Hops to Home
Beers are enjoyable
25. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Andrew, thank you for your rating and review. Really glad that you are enjoying you beers! Thanks from the team @ H2H 😊
Items ordered 1 month ago and still…
Items ordered 1 month ago and still hasn’t been dispatched. All companies have the challenge of Covid, but they seem to blame the shipping service.
19. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Sharon,
We are sorry for the delays that are being experienced with shipping your first order with us. We completely understand how frustrating this is.
We do ship our pack normally on the first Monday of the month (as advised on our website), which would have been 2 weeks after your order. Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via your tracking number.
You can also read more about the delays they are experiencing via their website here:
https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-domestic-delays
We can assure you the beers were kept fresh and cold in our cool room until they left so we confident you will enjoy them. If you have any concerns about quality once received please do contact us directly.
We are currently working with Australia Post on an alternative pick up solution for next month to mitigate future delays as we approach an already busy delivery period.
Hope you enjoy your first beer pack and we appreciate your patience.
Thanks from the Team @ Hops to Home
It should not take 6 weeks from payment…
It should not take 6 weeks from payment to delivery. At the moment I am still waiting for last months and have allrrady paid for next months.
19. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Michael,
We are sorry for the delays that are being experienced with shipping your first order with us. We completely understand how frustrating this is.
We do ship our pack normally on the first Monday of each month (as advised on our website) which would have been 3 weeks after your order. Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via the tracking number.
You can also read more about the delays they are experiencing via their website here:
https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-covid-delays-nsw
We can actually see that this morning it arrived in Sydney so hopefully it will be with you soon!
We can assure you the beers were kept fresh and cold in our cool room until they left so we are confident you will enjoy them. If you have any concerns about quality once received please do contact us directly.
We are currently working with Australia Post on an alternative pick up solution for next month to mitigate future delays as we approach an already busy delivery period.
Hope you enjoy your first pack of beers and we appreciate your patience.
Thanks from the Team @ Hops to Home
I ordered a three month subscription…
I ordered a three month subscription for my husband about a month ago and have still not received anything. 😔
19. lokakuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Damaris,
We are sorry for the delays that are being experienced with shipping the gift pack to your husband. We do ship our pack normally on the first Monday of the month (as advised on our website); which would have been 2 weeks after your order.
Unfortunately due to unprecedented delays from our shipping partner (Australia Post), the collection was delayed by 10 days. We can confirm your order has been shipped and you can track with Australia Post via the tracking number.
You can also read more about the delays they are experiencing via their website here:
https://auspost.com.au/service-updates/current-covid-19-impacts?src=track-comms-covid-delays-nsw
We can assure you the beers were kept fresh and cold in our cool room until they left so we are sure your husband will enjoy them. If you have any concerns about quality once received please do contact us directly.
We appreciate your patience.
Thanks from the Team @ Hops to Home
Great range of boutique beers
Great range of boutique beers. Slightly too expensive.
26. syyskuuta 2021
Vastaus yritykseltä hopstohome.com.au
Thanks for taking the time to provide the feedback. We will take it on board and we do appreciate it.
Kind Regards Team @ Hops To Home
Incredibly slow delivery
Ordered product on August 14th, expecting it to arrive by Fathers day. Unfortunately it missed fathers day, however its now September 22nd and the product still hasn't arrived.
22. syyskuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Kate, so sorry to hear that you have had this experience with shipping. Unfortunately this month has been particularly difficult due to Covid delays and Aus Post our shipping partners stopping deliveries for all Ecommerce stores due to a backlog in their system.
We will log a case with Aus Post to track down the delivery and get in touch with you by email.
Thanks
Hops to Home
Great work as usual
21. syyskuuta 2021
Vastaus yritykseltä hopstohome.com.au
Thanks Allan appreciate the kind words and support! :)
Hops to Home
my delivery still has not made it to…
my delivery still has not made it to NSW and was dispatched over 2 weeks ago.
Australia post have really taken the biscuit this time but it's ruined my experience and I was charged again withiut expecting I had subscribed
I'm wondering how long it will be since canning and expecting the beers to be spoiled now
not really H2H fault but a bad experience waiting and waiting yet still
21. syyskuuta 2021
Vastaus yritykseltä hopstohome.com.au
Hi Sean, thank you for your taking the time to write a review and would sincerely like to apologise for the delay in shipment, thus resulting in a bad experience.
Please send us an email at info@hopstohome.com.au and we would be happy to have look into why you were charged again and to also to see how far your package will be. Your beers will still be fresh, but can understand your frustration on waiting for them.
We are sorry for any inconvenience caused.
Kind regards
Team @ Hops to Home
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