The wait for a Hope Macaulay cardigan is definitely worth it. The wool is soft, the colours are stunning and the hand knitted quality unbeatable. Knowing that my cardigan has been made to order by... Näytä lisää
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Yes Beautiful cardigan - beautifully made - BUT it absolutely drenched me. Far too heavy for my frame. I have had to return - so sorry / please find my card inside the written envelope on the retur... Näytä lisää
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Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Näytä lisää
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I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Yhteystiedot
233 Loughan Road , BT52 1UD, Coleraine, Yhdistynyt kuningaskunta
- customercare@hopemacaulay.com
- hopemacaulay.com
4,7
Erinomainen
323 arvostelua
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Vastaus yritykseltä Hope Macaulay
Hi there, thank you for taking the time to leave this review! We are so pleased you love your new Hope Macaulay piece ❤️
Great customer service!
Great customer service! I initially contacted customer care with a query on sizing. I received a prompt and helpful reply. The cardigan I ordered is a lovely design, using beautiful colours and yarns. Regrettably, I was disappointed with the standard of hand knitting of my particular garment and very reluctantly returned. I followed the simple and clear returns policy, and quickly received a full refund.
8. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Dianne, thank you for taking the time to share your experience. We’re so pleased to hear that our customer care team could assist you promptly and that you loved the design and yarns of the cardigan. We’re truly sorry the hand-knitting quality of this particular piece did not meet your expectations - each garment is individually crafted, and while that makes them unique, we understand it can also result in variations. We’re glad the returns process was smooth and that your refund was handled quickly. We do hope to welcome you back in the future and help you find a piece you’ll love.
I’ve just received my Gooseberry…
I’ve just received my Gooseberry Colossal Knit Cardigan and it is FABULOUS- I feel gorgeous in it - Lucinda, the lady who knitted it, is a genius - to think she made it with no needles is amazing - it feels like you’re wearing a massive cosy hug - perfect for the winter or a cold house - I love it - thank you all for a great experience and a wonderful cardie 😍
15. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Ruby, thank you so much ❤️ We can't wait for you to wear your Gooseberry Colossal Knit Cardigan during the chillier months!
Fabulous 2 cardigans
Fabulous 2 cardigans. Good information at all stages along the way. 2nd delivery was a bit delayed by Royal Mail . However a quick response from Francesca was helpful and my cardigan was delivered the next day. Unique and beautiful design and knitting.
8. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Andrea, thank you for taking the time to leave this lovely review ❤️
Beautifully handmade cardigan which…
Beautifully handmade cardigan which will last forever. Gorgeous wool and expertly made. Can't wait to wear it!
14. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Michala, we are so pleased you love your new Hope Macaulay piece thank you ❤️
Product is lovely but the cardigan was…
Product is lovely but the cardigan was a gift and as I hadn’t been informed when it was coming my wife saw the box before I got home and it would have been fine apart from the HOPE banner all the way round it. Her birthday isn’t until November so that’s one surprise gone.
14. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Paul, thank you for your feedback. Apologies that your experience wasn't as expected. Once our items are dispatched you should have received tracking information via email. Furthermore, if you had of contacted our customer care team we would have sent your wife's birthday gift in discreet packaging so the surprise wasn't ruined. We hope she loves her Hope Macaulay gift despite this.
Gift card
I bought a £100 online gift voucher for my sisters Christmas present, when she went to redeem it she found someone had fraudulently used it. When she reported it to customer services they said they couldn't do anything about it as they don't have anything in place to stop this happening even though they had all the details of the person who used it. So anyone thinking it safe to buy a voucher please think carefully as the thoughtful present you give to a loved one could be stolen by a thief. 🤬
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hope Macaulay
Hi Terri, thank you for your feedback. Our e-gift cards are issued as a unique code that is sent directly to the email address provided at checkout and not shared anywhere else. For data protection reasons, we’re unable to share any personal details connected to an order. I hope you can understand and appreciate this policy.
Wonderful service no words to explain…
Wonderful service no words to explain why
Very pleased with end product
8. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Thank you so much Susan ❤️
Let’s be honest here
Let’s be honest here: the item is amazingly well made, by hand of course. But when you spend £400 on an item, 48hr delivery through RM seems a little off. I would have paid a bit more for a trackable delivery.
Again, the item is worth every penny and is truly one of kind, but not being able to track something of this value through its journey seems odd.
31. heinäkuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Graham, thank you for your feedback. You should have received an email once we dispatched your order with tracking details from Royal Mail, we are sorry this did not happen and will keep an eye on this going forward.
Vastaus yritykseltä Hope Macaulay
Thank you Sarah ❤️
Beautiful hand knitted jumper!
Beautiful jumper and so comfortable. The wool is gorgeous. Really pleased with it and it’s nice to know that it was hand knitted by a local knitter. Fab design. Thank you!
7. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Sharon, wonderful! We are so pleased you are happy with your Hope Macaulay piece ❤️
Love your items
Love your items. This was my second big knit cardigan from you!
Deliverytime is a bit long but all worth it
7. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Sandra, thank you for purchasing another knitwear piece from Hope Macaulay and for your patience in their production due to our handmade to order model, this helps us to minimise waste ❤️
Brilliant stylish garments
7. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Anthony, thank you for leaving this positive review ❤️
Received a very used sweater with…
Received a very used sweater with stains threads coming out . It looked like some one wore it for a long time and trashed it. Definitely not what you expect for a 600 usd “high end” product !
7. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Nicole.
Thank you for your feedback. We’re sorry to hear the condition of the sweater did not meet your expectations. Please note that this item was purchased during our sample sale, where pieces are sold as-is and this particular cardigan was described as worn due to their use in showrooms or fittings. These sales are intended for customers looking for unique archival pieces at a significant discount, with the understanding that signs of wear may be present. That said, we truly value your input and will review how we communicate these details to ensure more clarity in the future.
Easy ordering
Easy ordering. Communication was excellent. Beautiful cardigan thank you Carol. A real
Investment xx
5. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Sheila, thank you for this amazing review we hope you love wearing your Hope Macaulay knitwear piece ❤️
Hope-Macaulay … Magical
Hope-Macaulay is a wonderful collection of knitters and support staff. The staff responds
quickly to any questions. I have been lucky enough to buy 2 cardigans for myself and one for my daughter. Unpacking a HM box, without exaggeration, is magical. The sweaters are colorful, skillfully crafted, beautifully packaged. And I’ve never received so many compliments about a single piece of clothing. Honestly, wearing your cardigan is like the feeling of a lovely hug from Ireland. I am a fan.
1. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Kathleen, wow! We are so pleased you receive so many compliments in your Hope Macaulay knitwear piece ❤️ What a wonderful description of receiving one of our items, thank you.
Love the cardigan I ordered ,and then…
Love the cardigan I ordered ,and then received this week .It is a one off expensive item which will be very special for me .It would be out of my price range on a regular basis .
I watch the programme ‘Our Lives ‘ and was so taken with the whole set up you have all achieved ,I felt I wanted to support you as well as own something very individual.I am sure you will be an inspiration to other young designers .
1. elokuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Caroline, thank you for your wonderful support on our documentary and for your recent purchase with us ❤️
Vastaus yritykseltä Hope Macaulay
Hi Margaret, thank you ❤️
I ordered this garment for my daughter…
I ordered this garment for my daughter in laws 40th birthday and did not expect it to arrive on time, but it has arrived and i am delighted with it. Its is beautiful and being a pink girlie i know she will love it.
Thankyou
Dawn
31. heinäkuuta 2025
Vastaus yritykseltä Hope Macaulay
Hi Dawn, thank you for this wonderful review ❤️
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