HOOBS Inc. Arvostelua 133

If I could give zero stars, I would!! Beware!!
Do not do business with this company!

How can money can be taken from customers for YEARS and no product sent and nothing gets done about it??

Hoobs Pro was purchased in 2023. After 6 months the update was “it’s coming on the next shipment”. After a year it was “being reconfigured”. Nearly two years later and it’s the same excuse from “support”.

This company outright refuses to refund your money when you request it after not receiving the ordered product?

This company answers emails with the same excuse- “no date but it’s coming”… well so is Jesus!

I have continued to request a refund or actual product on a daily basis. No refund. Terrible company! Fraud!

Edit 12/18/25

This edit is in response to hoops response to my review.

I waited for the product for over a year, since originally purchasing the Hoobs Pro. It was mostly silence from Hoobs and then there was an update that said orders are processing. Still no product. After many emails to the support team and only hearing that “I’m in the queue” every time that I requested a refund. That refund was NEVER issued. After months of refund requests, requests to email management, and reporting Hoobs to the Canadian and American departments to report fraud did any of the excuses change - almost from bad to worse. They said they could put me back on the wait list. I figured that the money was already stolen, what can be the harm of being back in the queue.

It has been TWO years since purchase. No reasonable person would expect to wait 6 months or 12 months, let alone two years for any product. Even if Hoobs was one guy manufacturing these in his basement, it still wouldn’t make ale two years to fill orders. Perhaps, instead of continuing to sell units to unsuspecting people, there should be a stop on orders until progress is made with the people who already paid for a device.

No product has been delivered. No updates given. No time lines. Only excuses - every time. A quick search will show that I’m not the only person who has had this experience. I’m sure I will not be the last.

The response from Hoobs on Trust Pilot has been the only “progress” made in any of these conversations - unfortunately, they aren’t telling the whole story! My request to be put back onto the list came only after their suggestion and after MONTHS of attempting to get a refund. I have the emails to the “support” team to document nearly two years of communication.

Specifically, on 3/7/25, Hoobs support replied to one of my numerous requests “May we inquire why you would like to request to begin the cancellation process just prior to shipping?”.

Months of weekly emails occurred from this point. When requested to speak to management, it was always “on their desk” for processing.

On 7/23/25, Hoobs support replied to one of my emails

“ Dear Robert Peters,

We are actively shipping out the hoobs, would you like to resend your request and we can have your order placed back in queue for shipping?”

To which I replied- yes, put me back on. After 4 months of requesting , in writing, a refund - I figured the money was already stolen…. what else could happen!

So, the clarification Hoobs tried to present as a response to my review was also a LIE.

Steer clear of Hoobs and the Hoobs Box Pro.

Fraud. Lies. Vaporware.

I sit in the same place as many of my fellow customers. I ordered my Hoobs Pro June 13, 2023–well over two years ago.

I’ve sent dozens of requests for updates, refunds, etc. and have gotten nothing but canned responses with absolutely no action. Not only that, but they are STILL ACCEPTING PRE-ORDERS AND TAKING MORE PEOPLE’s MONEY!

This is the most egregious abuse of consumer trust I’ve ever had the misfortune of being subjected to. This company should be ashamed and face severe legals consequences as it has literally stolen, what must be, hundreds of thousands of dollars (if not millions) from its customers.

This review is more about customer service than the actual product itself. For the product I purchased it to bridge a number of Amazon lights to HomeKit. After trying for a day to make it work it was clearly cheaper/easier to just replace the lights. But here is where the problem started; with my return. I requested a return authorization and followed those instructions. It took HOOBS more than a week after USPS confirmed delivery to acknowledge receipt and then promised a refund 14 business days after that. It took me over two and a half months to finally get my refund and that only after filing a complaint with PayPal. This despite multiple emails with HOOBS customer service where they promised it was in the works and being prioritized. Terrible customer service.

DON'T ORDER, Dishonest and Keeping the Money!

I ordered a Hoobs Pro 2.5 YEARS ago and still no delivery. When I contacted Support I was told that they were shipping but they could not confirm the date. I have requested a refund on 4 occasions and was told on 6/29/25 that it would take 14+ days. No refund to date.

Really was in their court. I understand production issues but this is really a bit more than that.

Same story as many others here...

Ordered and paid for a for Hoobs Pro, more than two years ago.
Several updates closely after, that delivery would be soon. Then later, got many different explanations for why my unit was not delivered yet.

I have requested a refund many many times (more than 15).
"The manager is approving it today", "We are not able to find your order", "The refund have been initiated", "Its submitted to backoffice for refund" etc etc.

DO NOT BUY ANYTHING FROM THIS COMPANY

I would give this company zero stars if that was possible. The worst experience ever. I purchased the starter kit and paid for expedited service. Weeks went by and the order status kept showing processing. I reached out to support and kept getting lame excuses ranging from tariff delays, postal strike, we’re looking into it etc etc. After six weeks, I reported the issue to my credit card company and filed a claim. The whole experience just felt like a scam. Do not buy!

Today marks one full year since I ordered the Hoobs Pro. At the time, the company said it would ship “in a few months.” It never did.

By March—five months later—I had already moved on to other home automation solutions and requested a refund. Instead of issuing one, Hoobs told me I was “next in queue” for shipment. I decided to wait. That was a mistake.

Over the past year, I’ve contacted their support team at least ten times. Each time I received the same canned response: “You’re next in queue.” No shipment. No refund. No accountability.

In September, after escalating my frustration, they finally claimed my refund had been “submitted to the back office” and would take 14 days. It’s now been another month. Still nothing.

At this point, I can only conclude this company operates dishonestly. Taking payment, failing to deliver for a year, and refusing to process a refund is beyond unacceptable—it’s fraudulent behavior.

I have now filed a dispute with my credit card company and will also be reporting this to the Canadian authorities.

Avoid this company at all costs.

I purchased a Pro Box from Hoobs over a year ago and they have still have not delivered my order. When I ask about my order, they give you some generic answer about "you are in queue for delivery". I have requested my money back and they will deflect and give you the same in queue for shipping answer. This company is a fraud, the authorities should investigate for defrauding customers.

Excellent service. Resolved issue AND connected the single plugin I wanted. Very appreciative. Thank you!!

In stock item. Paid extra for premium shipping..then stuck in “processing” and ghosted by company. Didn’t have a problem charging my card immediately though. Operations like this don’t deserve to stay in business.

I ordered HOOBS Pro - EU-Plug in 2023 and they never delivered the item
The order status is Status: Your order will be processed in the next fulfillment.
They claim they will send it but they just don't.
It is just cheating.

my order 64022
Status: Your order will be processed in the next fulfillment.

I ordered HOOBS PRO from them exactly 1 year ago. They said it will take more time to deliver, but it's been a year and they still didn't deliver and even don't reply to my email asking for estimated timeline.

No doubt, the most personalized and attentive tech support and overall smart home guidance I can remember having received. Thank you!

I have a HOOBS Box device and HOOBS support scheduled an appointment for me. L’Assomption was amazing, he patiently answered all my questions, fixed the issues, and even helped with extra things I didn’t expect. Super kind and knowledgeable, made everything simple!🤩🤩🤩🤩🤩

So I won’t lie, it took me a little bit to get HOOBS working exactly how I wanted, but once I got past the learning curve, it’s been rock solid. I had some trouble getting my Nest cameras to show up in HomeKit, but after checking the HOOBS forums, I found the fix and now everything is running great. I love that I can now control all my devices with Siri, even ones that aren’t officially HomeKit compatible. Just be patient if you’re not super techy, but it’s worth the effort.

I had a weird issue where one of my smart plugs kept dropping from HomeKit and I couldn’t figure out why. Sent an email to HOOBS support and they actually took the time to troubleshoot it with me. Turns out I just needed to update a plugin and restart HOOBS. After that, no issues at all. It’s rare to find good customer support these days, so I really appreciate how helpful they were. Other than that small hiccup, everything has been great. My HomeKit setup finally feels complete.

Ich habe die HOOBS Pro Box vor ein paar Monaten gekauft und bin echt happy damit. Meine ganzen smarten Geräte von Philips Hue, TP-Link und sogar ältere Steckdosen lassen sich jetzt über HomeKit steuern.

My hoop box was not able to add bridges, contacted the Support via email. They scheduled the one-to-one technical support and support , Zach is the one who helped me and he was awesome, he was not in rush, took his time he rescheduled another appointment came up with a solution , added multiple bridges at my request, including Philips Hue, I robot, career, infinity etc. and made the system run flawlessly. Excellent support from the company. can’t ask for more.

Could not get the iOS apps to work nor could I get the Ring plug-in to work. Contacts HOOBS customer service and after some back and forth emails they offered me a free remote support session. Worked with Zach and he was able to diagnose the issues with my HOOBS Pro and iOS app and got everything to work as it should. I
Appreciated their timely support in resolving my issues.

Poor experience — would not recommend.
I purchased a device that arrived defective out of the box. When I asked for a replacement that had been tested, the company refused. Instead, they first suggested that I buy additional equipment to fix the issue, which seemed inappropriate.

Customer service was extremely difficult to reach. There was no phone support, and when I finally connected through google hangouts, without the rep showing his face, he ended the conversation abruptly after I questioned their approach. The troubleshooting process was dragged out long enough that my PayPal dispute window expired, leaving me without recourse.

What concerned me most was their insistence on having full remote access to my computer in order to “fix” the device, while refusing to provide written instructions as an alternative. For many buyers, that level of access is far too intrusive.

Overall, the experience was frustrating, time-consuming, and left me without a working product nor refund. I think potential customers deserve to be aware of these practices before making a purchase.