This company ignored my enquiry and complaint about their £ mistake.
Things were going reasonably well for months, until they made a mistake and ignored my request to refund the small amount of money they overcharged me, when they selected the wrong grocery item.
When the deliveryperson comes, there is no time to go through the £70.oo of groceries and refrigerated items that I ordered on-line at HomeRun plc.
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The impression is that there are too many people handling the food items ( not literally ) and so, no one can take responsibility nor be blamed for any mistakes.
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In fact my order of Red Salmon was substituted with inferior Pink Salmon, even though, on the order form, I wrote to be careful to select the higher value product, not to make a mistake, with any similar item ( the pink salmon ).
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Yes, even after telling them prior they both ignored that note and ignored my complaint.
My complaint included a photograph of the wrong item and their website picture of the item I selected.
Shocking.
All very pleasant staff, NOT RUDE but shocking as they did nothing when I contacted them three times about it; including an email to the supposed general manager.
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I am starving at home here but can't rely on them to bring food.
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Have A Nice Day.
o0o
19. syyskuuta 2018
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