My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... Näytä lisää
Yritys on vastannut
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... Näytä lisää
Yritys on vastannut
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
Yhteystiedot
Queen Street 24, M2 5HX, Manchester, Yhdistynyt kuningaskunta
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4,3
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service.
Engineer professional and polite. Explained problem and fixed quickly. Cleared up afterwards too
23. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360.
The engineer was really helpful and…
The engineer was really helpful and explained me basics skills for repairing boiler what really works for me.
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Brilliant service
He phoned to let me know how long he would be. Turned up on time. Was very polite. Solved my problem quickly. Highly recommended.
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
It was great very good job done no mess.
23. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Signing up was not an issue but asking…
Signing up was not an issue but asking to give feedback is little too early as I haven't used the service as of yet !!
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi
Welcome to 247 Home Response 😊 We’re really pleased to have you onboard. Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.
Kind Regards,
24/7 Home Response 360
Excellent customer service
Excellent customer service and wonderful engineer.
21. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Good service
22. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer came Scott
Engineer came Scott, very helpful, polite, efficient, respected the property, brilliant.
19. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Very impressed with company and…
Very impressed with company and engineer, very experienced engineer who knew the problem and how to fix it. He was very friendly, he arrived same day as phoning about the issue and he phoned me when he was on his way I would recommend this company
16. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
24/7 resolved my issue in an…
24/7 resolved my issue in an appropriate time. Thanks
17. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
First Class engineer
The engineer was courteous, friendly and explained what he was doing to me . Very thorough and left the area he was working in clean and tidy. First Class 👌👌👍
15. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
Stephen, a Legend! Ref:WS463138 Job ID:961096-1 and…
Stephen attended same day, earlier than expected and solved the issues while explaining everything clearly as he went. Very personable and friendly and clearly experienced. He fixed the problem reported as well as another potential issue ignored by previous engineers (gas seal on exhaust pipe) and also went amazingly above and beyond and called FireAngel to report my faulty CO alarm and arrange a warranty replacement! An absolute Aberdonian Legend. Thank you Stephen. Safe hands!
Ref:WS463138 Job ID:961096-1 and JobID:1
14. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Stephen’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Excellent service
Excellent service, great communication and nice, friendly engineer.
14. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Response 360 customer.
Kind Regards,
24/7 Home Response 360
My engineer was very professional and friendly
My engineer, Ali, was really kind and considerate. Very professional.
14. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Ali’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response customer.
Kind Regards,
24/7 Home Response 360
Easy to use and understand.
15. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Great and professional service provided
10. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The guy was nice and help very good
10. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Quick and easy to sign up
10. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
Vastaus yritykseltä HOME RESPONSE 360
Hi
Welcome to 247 Home Response 360 😊 We’re really pleased to have you onboard.
We hope that you never need to call us out for an emergency, but if you do, we are here for you 24/7 as our name suggests. If you ever need our support, you can reach us via our helpline – 0345 0774 177
Kind Regards,
24/7 Home Response 360
Your engineer was very friendly
Your engineer was very friendly. He completed the job promptly and I was happy with the repairs.
8. marraskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä HOME RESPONSE 360
Hi,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
24/7 Home Response 360
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