Holsper Arvostelua 748

Vastaus yritykseltä Holsper

11. kesäk. 2025

Hi Jennifer,

Thank you for your feedback and for taking the time to share your experience. We're pleased to hear you found our service efficient and the ordering process straightforward. We’re also glad the material met your expectations.

We appreciate your comments regarding the colour difference and will review the product imagery to ensure it reflects the item as accurately as possible.

Thank you again for your honest review — it helps us improve.

Best regards,
Holsper

Vastaus yritykseltä Holsper

9. kesäk. 2025

Dear Giulia,

Thank you so much for your kind words!

We're absolutely delighted to hear that you're enjoying your bamboo silk sets and that our customer service met your expectations.🥰

If there's ever anything else you need or if we can assist you in any way, please don't hesitate to reach out. We're always here to help.

Warm regards,
Holsper

Vastaus yritykseltä Holsper

6. kesäk. 2025

Hi Julie,

Thank you so much for your kind words – we're thrilled to hear you’re enjoying the quality and feel of your new bedding!

We’re sorry to hear about the extra pillowcases — we do include four for some of our sets, and we completely understand how that could be a surprise if it wasn’t clear at the time of purchase. We’ll definitely take this on board to help make our product details even clearer in the future.

If there’s ever anything else we can do for you, we’re always here to help.

Warm regards,
Holsper

Vastaus yritykseltä Holsper

3. kesäk. 2025

Hi Mrs Smith,

Thank you so much for your lovely words! 😊

We're thrilled to hear you're enjoying the bedding – nothing makes us happier than knowing our customers are feeling a bit of luxury at home. Sweet dreams and thanks again for your support! 🛏✨

Best regards,
Holsper

Vastaus yritykseltä Holsper

31. toukok. 2025

Thank you so much for your lovely feedback!

We're delighted to hear your order arrived quickly and that the packaging made it feel like a little gift. We're especially glad you’re enjoying the zip closure and the feel of the material — it really makes a difference, doesn’t it? 😊

Thanks again for your support!
Holsper

Vastaus yritykseltä Holsper

30. toukok. 2025

Dear Denise,

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear you love the product!

We truly appreciate your patience regarding the delivery timeframe. Please note that most of our items are made on-demand, which typically requires 1–5 business days for production before shipment. This eco-conscious approach allows us to reduce excess waste and support a more sustainable production model.

For UK deliveries, the shipping time is usually around 5–7 business days, while international orders (including the USA, Canada, Australia, and Europe) generally arrive within 3–10 business days. In total, the estimated timeframe for worldwide deliveries can be up to 15 business days.

We're grateful for your support and hope your new item brings you joy. If you have any further questions, feel free to reach out to our team!

Warm regards,
Holsper

Vastaus yritykseltä Holsper

29. toukok. 2025

Hi Elizabeth,

Thank you for your feedback, and we’re sorry to hear that you were disappointed with your experience.

Regarding the colour concern, please note that differences in lighting—such as professional studio lighting used in our product photos, compared to natural daylight or artificial bulbs in your home—can significantly affect how colours appear. Additionally, screen settings and monitor calibration can also alter colour perception. We strive to represent our items as accurately as possible, but these factors can sometimes lead to slight visual differences.

As for customer service, we can confirm that our team was in touch with you three days ago and provided the return instructions along with all the support needed. We’re always here to help and regret if it didn’t come across as such.

Concerning the delivery, your order was placed on 17 May (Saturday) and delivered on 27 May (Tuesday)—within 7 business days, exactly as stated in our shipping time frame. Since our products are made to order, we also allow up to 5 business days for production before dispatch, making the full estimated delivery window up to 12 business days. In your case, the full process was completed faster than the maximum timeframe.

We appreciate you giving us a try and are here if you have any further questions or need assistance with your return.

Warm regards,
Holsper

Vastaus yritykseltä Holsper

27. toukok. 2025

Hi Deborah,

Thank you so much for your kind words! We're thrilled to hear you love the quality, colours, and the storage bag too — we think it's a nice little touch 😊

So glad you're delighted with your purchase!

Warm regards,
Holsper

Vastaus yritykseltä Holsper

27. toukok. 2025

Hi Gina,

So happy to hear that! 😊 We're thrilled the bedding brought that special touch to your room. Thanks so much for your lovely review!

Warm regards,
Holsper

Vastaus yritykseltä Holsper

23. toukok. 2025

Dear Alex & Angela,

Thank you so much for your kind words and thoughtful recommendation.

We're delighted to hear that you're enjoying the look and feel of your new bedding. Your satisfaction truly means a lot to us, and we appreciate you sharing your experience with others.

Warm regards,
Team Holsper

Vastaus yritykseltä Holsper

20. toukok. 2025

Hi Mary-Anne,

Thank you very much for your kind feedback.

We’re delighted to hear that you were pleased with the packaging and found our delivery communication clear and helpful. Providing a seamless and professional service is always our priority, and we truly appreciate your support.

Warm regards,
Holsper

Vastaus yritykseltä Holsper

20. toukok. 2025

Hi Rosie,

Wow – what an incredible compliment! Thank you so much for your kind words. We're absolutely delighted to hear how much you love the fabric and print. It means the world to us to know our bedding made such a strong impression. Wishing you many cozy nights ahead! 💛

Warm regards,
Holsper

Vastaus yritykseltä Holsper

12. toukok. 2025

Hi Beth-Ann,

Wow, thank you so much for this lovely review! 😊

We're absolutely delighted to hear that your bedding brings a smile to your face every day – that's exactly the feeling we hope to create. It means a lot to know you appreciated the fast delivery and careful packaging too.

We're so grateful to have you as part of the Holsper family! 💛

Vastaus yritykseltä Holsper

10. toukok. 2025

Thank you so much for your lovely review! We're delighted to hear that you found the duvet cover set beautiful and luxurious — and that even the packaging impressed you! It truly means a lot to us that you'd recommend Holsper. Wishing you many cozy and comfortable nights ahead! 💛

Vastaus yritykseltä Holsper

8. toukok. 2025

Hi Christine,

Thank you for your kind feedback!

We're delighted to hear that you're pleased with the quality, size, and colour of the bedding. Providing high-quality products that meet expectations is always our priority, and it's wonderful to know we delivered on that for you. We truly appreciate your support and hope to serve you again in the future.

Warm regards,
Holsper

Vastaus yritykseltä Holsper

8. toukok. 2025

Hi Bridget,

Thank you so much for your second purchase and for your lovely feedback — we're thrilled to hear you love the feel of the sheets and the quality of the throw!

Regarding the delivery time, we truly appreciate your patience. Most of our products are made on-demand, which means it can take 1–5 business days before an item is ready to ship. For UK orders, the total delivery timeframe can be up to 12 business days, so your experience was still within that window — though we understand it can feel a bit long and we're always looking for ways to speed things up.

Also, thank you for your thoughtful comment about the packaging. We're actively reviewing our materials to find more sustainable alternatives and reduce unnecessary waste, so your input really helps.

Thanks again for supporting us and for sharing your thoughts — we hope to welcome you back soon!

Warm wishes,
The Holsper Team

Vastaus yritykseltä Holsper

4. toukok. 2025

Hi Wunmi,

Thank you so much for the kind words!

We're really glad to hear you're enjoying the bedding set — it means a lot to know you appreciate the craftsmanship. Your recommendation truly brightens our day! 😊

Warm regards,
Holsper

Vastaus yritykseltä Holsper

28. huhtik. 2025

Hi Sally,

Thank you so much for your feedback and for sharing your experience with us.

We’re very sorry about the initial smell you noticed when opening the package – sometimes, because the bedding is sealed tightly during packaging, it can accumulate a slight odor. We're glad to hear it faded away, but we’ll certainly keep an eye on this and work to improve it in the future.

We also sincerely apologize for the labeling issue you encountered. It was a factory error that we have since identified and corrected to prevent it from happening again.

While we do have a size guide available on our website, we really appreciate your suggestion about adding a clearer reminder for customers to double-check their duvet measurements – it's very helpful feedback, and we'll work on making this more visible.

Thank you again for your kind words about our customer service and product design – and we’re happy you found a lovely set that suits your needs perfectly!

Wishing you all the best,
Holsper

Vastaus yritykseltä Holsper

23. huhtik. 2025

Hi Sarah,

Thank you for the lovely feedback! We're so happy to hear you're loving the bedding – nothing beats that luxurious feel, right? 😊

Wishing you the comfiest nights ahead!

Warmly,
Holsper

Vastaus yritykseltä Holsper

23. huhtik. 2025

Hi Lynn,

Thank you so much for your thoughtful and honest review! We completely understand your initial concerns, but we're really glad to hear that everything exceeded your expectations once the parcel arrived. 🌻

It’s wonderful to know you loved the sunflower design and the quality of the material – and we're always happy to help with things like the discount, so thank you for giving us the chance to sort that out quickly!

Your kind words truly made our day. 😊

All the best,
Holsper