HNG Arvostelua 1 059

Vastaus yritykseltä HNG

23. heinäk. 2025

Hi Geraldine,

Thank you very much for taking the time to give us a 5 star review. We are delighted to know you love your new radiator cover and were happy with the speedy delivery.
Thank you for shopping with us and for your wonderful review.
It means a lot!
Team H&G🏠🪴

Vastaus yritykseltä HNG

23. heinäk. 2025

Elaine, thank you so much for taking the time to give your review of your experience with us. Thank you for the 5 stars!!
We hope you are loving the radiator covers you purchased.
Thank you for shopping with us. Hopefully we can be of assistance again in the future.
Kind regards,
Team H&G 🏠🪴

Vastaus yritykseltä HNG

21. heinäk. 2025

Hi Michael,

Thank you so much for taking the time to give us a 5 star review.
We are delighted to know that you received your new shed in a timely manner and that you are pleased with your purchase.

Kind regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

18. heinäk. 2025

Hi Susan,

Thank you so much for taking the time to leave us a review and for your kind words about the radiator cover – we're delighted to hear you’re happy with the product! 😊

We really appreciate your feedback on the instructions too. We’ll definitely take that on board as we’re always looking for ways to improve the customer experience.

Thanks again for choosing us!

Team H&G🏠🪴

Vastaus yritykseltä HNG

14. heinäk. 2025

Hi Niamh,

Thank you for your kind words and glowing review! 🌟 We're so glad the patio heater arrived promptly and lived up to expectations. It's great to hear you're pleased with both the quality and the value – just what we aim for! Here's to many warm and cosy evenings ahead! 🔆🪑

Team H&G 🏠🪴

Vastaus yritykseltä HNG

14. heinäk. 2025

Hi Colette,

Thank you so much for the glowing review 🌟 We're thrilled to hear your lounger arrived just in time for the sunshine — talk about perfect timing! ☀️⛱️

We're so glad you found it simple to put together and comfy to relax on — sounds like you’ve been making the most of the good weather! And how lovely that you picked up a second one for your daughter too 💚

We truly appreciate your kind words and support. Thanks again for shopping with us!

Warm wishes,
Team H&G🏠🪴

Vastaus yritykseltä HNG

11. heinäk. 2025

Hi Sandra,

Thanks so much for your feedback and for giving us a 4-star review. We’re really glad your delivery arrived quickly and that you found the product good value overall.

We’re sorry to hear the instructions caused confusion — that definitely shouldn't have happened, and we understand how frustrating and time-consuming it must have been to disassemble and reassemble it. We’ll be passing this on to the supplier to review and improve the instruction guide.

As for the size, the storage bench is designed for smaller items like garden tools, throws or scatter cushions, but we appreciate your comments and will take this on board for future product selections.

Thanks again for your honest review, Sandra it helps us improve!

Team H&G🏠🪴

Vastaus yritykseltä HNG

11. heinäk. 2025

Thank you so much, Rosalina! 🌿✨
We’re delighted to hear you had an amazing shopping experience with us! While we’re sorry one item was out of stock, we’re glad the refund was sorted smoothly and your plants arrived quickly and in great shape 🌱💚

Thanks again for your lovely review — it truly means a lot!

– Team H&G🏠🪴

Vastaus yritykseltä HNG

11. heinäk. 2025

Hi Niall,

We're very sorry to hear that your order hasn't arrived, and we completely understand how frustrating that must be. We're also sorry that we weren’t made aware of the issue sooner — we genuinely would have liked the chance to help resolve this for you right away.

Our customer service team will be in touch shortly to get this sorted for you as quickly as possible.

Kind regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

Päivitetty 10. heinäk. 2025

Hi Stefano,

Thank you very much for updating your review to reflect your experience with us. We are delighted to hear that you did indeed receive your order and that you are delighted with it. We are truly grateful for your comments, and thank you for taking the time to check it out.
If you ever need assistance, please do not hesitate to contact us. We are here to help.

Kind regards,
Team H&G 🏠🪴
Hi Stefano,

We’re very sorry to read your review. We’ve checked into this and can see that, according to the tracking information, your order was delivered on the 30th of June. We’ve also checked our system and don’t have any record of you reaching out to us.

If you still need help or there’s an issue with your delivery, please do get in touch with our support team at support@akhhelp.zendesk.com – we’d be more than happy to assist.

Kind regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

9. heinäk. 2025

Hi William,

Thanks for your review — we're delighted to hear your item was delivered!

Just to confirm, when you contacted us yesterday, we replied immediately and provided the full tracking details for your order. We understand tracking updates can sometimes be a little vague, especially when things move quickly right at the end.

We hope you're happy with your item now that it's arrived, and if you need anything else at all, we're always here to help.

Best wishes,
Team H&G🏠🪴

Vastaus yritykseltä HNG

7. heinäk. 2025

Hi John,

We are very sorry to hear that the item did not work as expected and understand how frustrating it must be to have gone to the effort of installation only to be left disappointed.

Our customer service team will be reaching out to you directly to help resolve the issue and find a solution for you.

We appreciate your feedback and will do our best to make things right.

Kind Regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

7. heinäk. 2025

Hi Keith,

Thanks a lot for the 5 stars and your honest words. We totally get where you're coming from — it can be hard to know who to trust these days, so it means a lot to us that you gave us a shot and had a smooth experience.

We’re glad your rattan set arrived as expected and that we lived up to what we promised. That’s exactly how it should be.

Appreciate you taking the time to share your review.

Kind Regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

2. heinäk. 2025

Hi Desmond

Thank you for taking the time to give us a glowing 5 star review. We are delighted to hear that your experience with us was a smooth one.
We hope to serve you well again in the future.

Kind regards,
Team H&G🏠🪴

Vastaus yritykseltä HNG

1. heinäk. 2025

Thank you so much, Lisa, for taking the time to leave us a 5-star review! We're delighted to hear you were happy with the service from start to finish 😊 Your kind words mean a lot, and we hope you're enjoying your new radiator cover!

Team H&G🏠🪴

Vastaus yritykseltä HNG

1. heinäk. 2025

Hi Hilary, we're truly sorry to hear about your negative experience and the frustration caused by the lack of communication. This certainly isn't the level of service we aim to provide. We can confirm that our Customer Service team has since been in touch with you directly, and a resolution has now been made. Thank you for your patience, and again, we sincerely apologise for the inconvenience caused.

Team H&G🏠🪴

Vastaus yritykseltä HNG

26. kesäk. 2025

Hi Derek,

We’re very sorry to hear about your experience and the delay in resolving your issue. We completely understand your frustration and sincerely apologise for the time it has taken.

Our customer service team are actively dealing with your case and we’re escalating it internally to ensure it gets the attention it deserves. Thank you for your patience — we’ll be in touch shortly with an update.

Team H&G🏠🪴

Vastaus yritykseltä HNG

26. kesäk. 2025

Thank you kindly, Joseph, for your glowing 5-star review! 🌟

We’re so pleased to hear your tree was in excellent condition, thoughtfully packed, and reached you promptly. It’s great to know you felt it offered great value too. We truly appreciate your support and look forward to serving you again! 🌿📬

Team H&G🏠🪴

Vastaus yritykseltä HNG

25. kesäk. 2025

Hi Carl,

Thank you for taking the time to leave your feedback. We're sorry to hear you felt let down by the delivery time.

Your order was placed on Friday, 6th June at 4:37 pm, just before the weekend when our offices are closed. The item was delivered within 7 business days, which is within the estimated delivery timeframe noted on our website.

That said, we understand that when you pay for delivery, you're hoping for a quicker turnaround — and we're sorry it didn’t feel fast enough on this occasion. We really do appreciate you giving us a chance.

– Team H&G🏠🪴

Vastaus yritykseltä HNG

25. kesäk. 2025

Hi John,

Thank you for the wonderful review! 🌟 We're delighted to hear your order was sent out and delivered so quickly, that’s exactly the kind of service we strive for 🚚✨

We hope your Star of Jasmine plants are settling in beautifully and adding a lovely touch of fragrance and greenery to your garden 🌿🌸

– Team H&G🏠🪴