Hitchcocks Motorcycles -- Royal Enfield And Amal Parts  Arvostelua 

J'ai passé une commande sur le site Hitchcock motorcycles.com pour un montant de 114,98€ frais de change inclus dont environ 16, 90€ de frais de livraison UPS (petit colis de moins d'1 kg).
Peu de temps avant la livraison, je reçois un mail de UPS me demandant de m'acquitter de la somme de 44€ de FRAIS D'IMPORTATION 🤔(Frais gouvernementaux: €23.00
Frais de UPS Brokerage et des agences gouvernementales partenaires: €17.50
T.V.A: €3.50.
Ce montant correspond à plus de 38% du prix de ma commande😲.
Il aurait été souhaitable que les frais d'importation qui sont quand même conséquent, soient clairement chiffrées lors du processus avant de valider la commande.
Point positif:
Site internet très clair et bien fait avec photos et descriptif détaillé pour chaque pièces.
Possibilité de personnaliser sa moto avec des pièces qui sont très qualitatives.
Autre point, la livraison du colis a été ultra rapide.

Excellent service from Hitchcock's. They had exactly what I needed, ordered and paid for, no hassle. Goods arrived the next day. Can't fault them. Anything else to do with my meteor 350 and I will go to Hitchcock's first. Thanks for a great buying experience. John, Oxford

I found the panniers I wanted for my Super Meteor at Hitchcock motor cycles. It was very easy to order and I was sure to have the correct frames because they were referenced. They arrived in France within the week, superbly packaged, no risk of damage. All parts present and once the fitting instructions were downloaded it took less then two hours to fit them. Very solid, but light, good quality panniers. I’m very happy with them and the very professional service. I would not hesitate to use Hitchcock again, except for the import tax since Brexit making it more expensive to buy from the UK, service & quality are worth paying for…..

A little bit of hassle to "join" online.
Once done everything was super easy, order was processed and despatched very quickly.
Happy with the quality of parts for my Scram 411. Prices are a little high, but more confidence, than ordering direct from India.

Unfortunately I didn’t have a good experience with Hitchcock.
I paid £37.50 for 3 oil filter kits for my Royal Enfield Classic 350.
Shipping cost to Italy is £40.51 for an almost weightless packet (exactly 150gr.).
They probably forgot to declare the actual value of the goods, because I had to pay €39.51 (ca. £35) for VAT and import duties.
Final cost £113.00.
Never again!

Update
I was contacted by Hitchcock's Motorcycles about my negative review and I replied as follow:

Hello Allan,

thank you for your message.
I try to avoid as much as I can to write negative reviews, but in this case I had to express my disappointment hoping that it could be useful for changing something in your efficient but expensive service.
Let’s start with shipping options:

1) Regular £13.71
You do not suggest choosing this option so we can’t consider it.

2) Parcel Force Int £31.70
Delivery up to 20 working days from shipping date: this means one month from UK to Europe. Would you choose this (expensive) option?

3) 4) DHL
Very minimal difference, £39.93 vs £40.51, for a decent (very expensive) service.
Which one would you choose?

Considering this, I think that actually shipping options are very limited.
I use to buy from various seller in UK, but shipment is never so expensive, and even admitting DHL is a very good courier, I am sure there might be more options at a better price.
In my case, shipment for a packet that weighs 150gr is much more expensive than the goods I ordered.

Regarding Vat and custom duties, I took some information from DHL Italy and they gave me this explanation:

1) no taxes or import duties are requested for items with a value inferior to €150,00.

2) Our Vat (IVA in Italy) is 22% on the items price, and it is applied both on goods value and shipment.
In my case I had to pay Vat on £37.50+£40.51, for a total amount of £78.01, €90,00 ca.
So I had to pay €19,80 (Vat) on €90,00 plus €19,79 for DHL administrative costs, as they call it.

To summarise, DHL cost is £57.51 (£40.51+£17.00), or €66,30.

Sorry for this long reply, but I think that, considering what I tried to explain from a customer point of view, maybe you could consider a different shipment policy for European clients.

I hope this message can be useful, and I’ll be happy tu buy again from you and to change my review if you’ll consider my suggestions in the future.

My best regards

Sergio

To Hitchcocks Motorcycles
22 lug 2025, 14:49

As always an excellent experience. Ordered a couple of bits, engine bars and screen for my classic 350.Long engine bolt supplied with the engine bars had a duff thread, but after emailing with Will, he got a replacement bolt sent straight out to me. Used many times in the past and always a reliable service.

I've been using Hitchcocks since buying a new Interceptor 3 years ago. The range of Enfield parts is outstanding. My orders are always efficiently processed and I usually receive the order next day. The online parts books are a god send.

Very helpful and efficient service. Parts delivered quickly and my online enquiry was was dealt with well.

Purchased royal enfield 500 bullet rebuilt with new parts from Hitchcock's the exhaust pipe box weld failed the bike has only done 300 miles they are not interested