Hirt's Gardens Arvostelua 

I have recently had exactly the same experience as one of reviewers had. I ordered two plants, goldfish plant and mimosa. Only one stock for each was available. In the end, only goldfish plant was arrived this Wednesday. I contacted their greenhouse right away by email about the missing mimosa. They replied to me a few hours later and said they packed two plants. I sent my reply email to strongly argue with Matt Hirt by writing “No. There is only goldfish plant inside. I know mimosa well.”. On the next day, he acknowledged he didn’t have any mimosa stock. He said he refunded for the mimosa. At that moment, I strongly sensed Hirt’s Gardens run their business poorly. As a first-time customer, I gave so much trust on them because of their long business history. I learned a lesson from this incident.

I placed an order for 3 different plants based on one of them being unusual and not being available anywhere else I'd seen. It was listed as the last one available. (Honestly wouldn't have placed the order if it weren't for that plant.) They marked the order as shipped, and when received there were only two plants, not the one I really wanted.

I can see they refunded me (TBC) for the one that was apparently unavailable, but they never communicated that, and there was no order slip in the package.

I had never ordered from Hirts before. I don't see ordering in the future based on this experience. It could have been a worse experience, but it definitely wasn't good.

I rarely write reviews, but Hirt's Gardens earned this one.

About three years ago, I purchased a plant from Hirt's Gardens. Recently, I began to wonder whether the plant I received was actually the variety I had ordered. I sent a photo to Matt, not expecting anything other than perhaps an opinion.

To my surprise, Matt reviewed the photo and acknowledged that there may have been an error with the original order. Even though the purchase was made years ago and well beyond any warranty period, he immediately offered to send a replacement. I never asked for a refund or replacement—I simply wanted help identifying the plant.

That level of customer service and integrity is extremely rare today. Matt stood behind his company and his customers long after the sale was completed. It's refreshing to do business with a company that genuinely cares about customer satisfaction.

Thank you, Matt, and thank you, Hirt's Gardens. I will definitely continue to do business with you and highly recommend Hirt's Gardens to anyone looking for quality plants and outstanding customer service.

I ordered a Chicago Hardy fig tree. It barely had a bit of green on it and half the bark was brown. I did exactly as instructed. Within 3 weeks it was dying. 15 days is too short for returns & $25. for a twig is ridiculous considering how easy it is to propagate a fig tree! Will never order from them again!!!

Received a cherry tomato plant ordered throughAmazon. Top was broken off, few leaves that were left were yellow. My complaint is they actually wanted me to send it back for a replacement. Seriously? Never again. Tossed in the bin and ordered from another reputable garden site. 0ther tomatoes were in good shape, though. That’s the one star.

I ordered a Honey suckle plant in February, it came beginning in March. Had to keep it inside until the frost was gone. Planted it outside and after a week the leafes turned brown. Contacted the company and they did not replace or refund stating that the time for replacement or refund was up!! Do yourself a favor and order from a more customer friendly Greenhouse!

I ordered 6 plants from hirts garden and was charged 19.99 for shipping of the 6 plants. The order was mostly correct but was missing 1 plant and a different plant that I didnt want or need replaced it. That was an unwanted exception made without consultation. I was told that they would send me the correct plant but instead I received a refund for that plant. However, I was still charged an extra $8.50 for the shipping of that plant that they didnt refund or replace. When I recreated the same shipment with the exact same 5 plants that I received, shipping amounted to $11.49. Shiesty business practice for squeezing an extra $8.50 out of a customer. Ill never buy from them again, and would suggest you not.

I have made many purchases from Hirt's. I was apprehensive ordering plants that had to be shipped but NOT ONE SINGLE TIME have I been disappointed! Great care was taken to package them with safety in mind. The packages were thoughtful prepared and ( this is important) done in such a way as to prevent the soil from spilling out but also that the packing could be easily removed without damaging the plants. The prices are even better than what I can buy locally even with shipping. As retiree living on a fixed income I have to save and plan for my purchases. This is very important. I cannot afford inferior products! Love Hirt's!!

The plants ordered arrived in excellent condition. The ferns and the two small her-majesty plants were healthy. Hirt’s Gardens will be a preferred option for future orders.
Added, the prices were extremely reasonable in comparison to other nursery's. I will post photos at another time if I can.

Plants that came cramped in a small deformed box were half-dead or dead. They looked nothing like pictures on the website. Out of 30 bareroot strawberries only three showed any signs of life after 3 weeks in the ground. The rest had empty black tubes for the roots and disintegrated when touched. I got a partial refund relatively easily, but never again. This is plant abuse.

I ordered 4 Lupine. I paid $30 for overnight shipping. They were shipped standard. By the time they got to me they were mostly dead. Two pots had No roots. Just stuffed on top of dirt. I paid a total of $157 for dead plants

I ordered a Peace Lily with my Mother's Day gift money.
The price was better than I've seen other places. It took several days to get here, but came out of the box all healthy and happy--perfectly wrapped and boxed. No wilted or broken leaves and even blooming with three more buds. I couldn't be more satisfied.
Kathryn Wade, Columbia, Mo

I ordered a plant and they STUFFED it into a box that was TOO SMALL, and because of that it had 5 BROKEN stems!! The box wasnt taped up very well so it arrived with the box open! Walmart shouldn't sell Hirts plants as a third party sale; it gives Walmart a bad name. If I could return it, I would, but I wouldn't receive my $8.05 in SHIPPING!!! I feel completely RIPPED OFF!!

My penultimate purchase, a Laurel nobilis, arrived pale and sickly, as if it had never seen the sun. It died soon thereafter.

My final purchase, Araucaria araucana, arrived with many dead tips, which took me a half hour to trim. It will take months more of trimming as the poor plant grows out.

Never again, Hirt's.

Purchased Angola Staghorn online and received the plant in the mail within four days. The staghorn was neatly packaged and undamaged. Really looks great for a four inch potted plant. Even got a discount that I didn't ask for.

I like that they sell their plants for great prices and don't charge a lot for shipping, but I've had issues with every order I placed with them. A plant always arrived sick and died not long after. I was done with Hirt's after my last order arrived with a pest infestation. They need to do a better job checking their plants' health before shipping them to customers. It's disappointing, and sometimes frustrating, that you have a sick plant brought into your home. The reason why I gave 3 stars is because Hirt's does take responsibility for their mistakes. I've received multiple refunds from them, which I appreciate. For now on, I'm sticking with shopping for plants in person. I prefer to pick my plant and check its health then and there before buying it. That way, I have control what comes into my home and I can protect my other house plants from something that can be dangerous to them.

I ordered two fitonia plants. One pink and the other red. When I received my order I received two pink. I called them and told them about what happened. They asked me to send them a picture of the plants. I sent them the picture and they clearly told me the plant was red when it was pink and that it would change color when it gets older which is not true. I have indeed seen plants red in color at a young age. On there website the plant is pure red. It is not what I ordered. This place is very unprofessional, and I would not recommend you not order from this place. I didn't read reviews before placing my order. Believe every negative review on here.

One of these plants are all but dead!!
Ordered sweetgrass, one living blade in one pot and 2 or 3 in another. two other plants aren’t too bad, I could see from the pics they were very small tendrils, but because of that they should be healthy

I've ordered plants from Hirt's Gardens on several occasions. A couple of times, I received plants that weren't up to my expectations. One was even dead. However, Hirt's was quick to refund the purchase price. Recently, I ordered 3 more plants from Hirt's Gardens and they were all in excellent condition, healthy and a very nice size. Pay attention to the pot size that's offered. A 4" or 5" pot houses a good-sized plant, anywhere from 4" to 10". A 2" pot houses a tiny plant that might be only 1"-2" tall.

I was a little nervous after reading the reviews, but ordered because of a good price (plus it was on sale!!!) and wasn't disappointed! I ordered a citrus in a bigger than an entry size pot, and was pleasantly surprised to receive a good sized plant, not just a twig with a couple of leaves. It is actually bigger than what was on the picture, and it has quite a lot of new growth. It arrived very fast and without any kind of damage, because it was packaged very carefully and efficiently. Overall I'm very satisfied with my purchase!