Hireup Arvostelua 

925
•
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

It's OK with booking Support Workers for Steven Scown, however, it isn't easy to fix a booking problem eg. Thursday, I still need to fix Naomi Hillier from 9am to 11.30 am and it won't let me. Naom... Näytä lisää

Saanut 5/5 tähteä

I am 81yrs old and responsible for caring for my 83yrs sister. She is in Sydney and I am in central Qld. As I organise support at home from a distance, I am very dependent on Hireup to facilitate th... Näytä lisää

Saanut 5/5 tähteä

I really like hireup its been very useful finding someone appropriate for our needs and also the invoicing is simple and easy and stress free

Saanut 3/5 tähteä

Some workers are great, fabulous, hardworking and deserve 6 stars. Others can start of great but come to work stoned after pulling a bong in carpark. Many on platform have no availability when c... Näytä lisää

Yrityksen tiedot

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 600120787

  1. Kotiapupalvelut
  2. ja myös
  3. Vammaispalvelu- ja tukijärjestö

Erilaisten ulkoisten lähteiden tuottama tieto

Hireup is an NDIS registered online platform for people with disability to find, hire and manage support workers who fit their needs and share their interests.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

925 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(925)

22 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Unending barrage of unsolicited calls and emails

I had to register to be able to look at their site, and noted that I could call to find out more, and planned to do so when I was not so busy. But then the unsolicited phone calls started, followed by unsolicited emails, including asking for a rating for each unwanted contact.
Even when I booked a time for them to call me, and had been told I would be taken off the mailing list, I continued to receive emails all over the weekend, even 8pm Sunday night, asking me to book a call.
On 8/11, and 23/11 I emailed saying I was not engaging their services, and to remove me from their database and stop contacting me.
Today I received another email from them.
Their system of deluging people with unwanted contact, and not responding to requests to stop, is intrusive, insensitive, a cause of stress, and actually illegal in Australia.
I like the idea of how they connect client and worker, but am repelled by their pushy arrogance, and wanted to warn others of what will happen if they register.

2. joulukuuta 2023
Oma-aloitteinen arvostelu
Hireup-logo

Vastaus yritykseltä Hireup

Hi Grace,

Sincere apologies that this has been your experience. We've looked into what happened with your communications and will be taking your feedback onboard to improve. Thank you for taking the time to provide valuable feedback.

Kind regards,
David

Saanut 5/5 tähteä

Our Provider Relationship Manager is Charne Ryan…

Our Provider Relationship Manager is awesome, there at a phone call and able to help with the whole process even at short notice. Best thing we did was register with Hireup for when we get stuck providing a service. Workers who have supported us have been professional and reliable.

29. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Thanks so much for providing this feedback, we'll be sure to pass it onto Charne. Appreciate the time you took to write this!

Saanut 5/5 tähteä

Fantastic platform

Fantastic platform for both those seeking assistance and support, and those who want to be independent or prefer to choose their own working hours!
Makes the work/life balance very achievable and rewarding!
Absolutely on point with how extensive the sign up process is, and the checks getting verified before potential Support Workers can start working!

26. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Jac, we're so glad you're enjoying the flexibility of the Hireup platform, and were pleased with the signup and verification process. We appreciate your feedback!
Best, Chelsea

Saanut 5/5 tähteä

Level of professionalism and really…

Level of professionalism and really listened to my specific needs and helping me address my fears.

23. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Robyn, thanks for taking the time to leave this great review! We appreciate it.
As always, our team is here to help so please don't hesitate to reach out to us if you need any further support.

Saanut 5/5 tähteä

personal care

the carrers are verry friendly and very profetionals and always on time

20. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Charles, thanks for taking the time to leave this great review. I'm thrilled to hear that Hireup is working well for you.
If you ever need any support, please don't hesitate to reach out to our team.

Warm regards,
Lowri

Saanut 4/5 tähteä

Method of getting bookings

Method of getting bookings, approval through to payslip - very good system!

16. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Lynette, I'm thrilled you find Hireup so easy to use! Please don't hesitate to reach out if you need any further support.
Warm regards,
Lowri

Saanut 5/5 tähteä

It's really easy as a care support…

It's really easy as a care support worker to get a profile and apply for jobs. The app is easy to use and the training they provide is useful. I've already recommended this app to a couple of people.

13. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Stuart, thanks for taking the time to leave us this great review. I'm thrilled to hear that Hireup is working well for you, and that you've even recommended it!
Please don't hesitate to reach out to our team if there's ever anything you need.
Warm regards,
Lowri

Saanut 5/5 tähteä

Excellent service

The app is really easy to use. The support workers have all been great. They seem to be happy with the company also.

7. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Holly, thanks for taking the time to leave this lovely review! We appreciate it, and are here to help if you ever need support, or more information.

Warm regards,
Lowri

Saanut 5/5 tähteä

I am extremely happy working for…

I am extremely happy working for hireup,staff are friendly and helpful and I have a beautiful client I visit.

7. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Judith, thanks for taking the time to leave this lovely review. Our team are here to help, so please don't hesitate to reach out if you need support in future.

Warm regards,
Lowri

Saanut 5/5 tähteä

Found a great mentor and a good role…

Found a great mentor and a good role model for my son

1. marraskuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Helen,
Thanks for taking the time to leave this review. I'm thrilled to hear that you've found a great mentor on Hireup for your son.
If there's any support that you need in the future, please don't hesitate to reach out to our team. We are here to help.

Warm regards,
Lowri

Saanut 5/5 tähteä

A 5-Star Gem for Exceptional Customer Service

I'm thrilled with this company's services! They've been incredibly useful to me because I can easily get help and contact their customer service whenever I have concerns. Their approachability is a huge plus. I recently had an issue, and their customer service team resolved it promptly and efficiently. I'm giving them 5 stars without hesitation. Thanks for your outstanding support, and I look forward to continued business with you!

31. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Charmaine, thank you for taking the time to leave this glowing review. It means a lot to our team.
Please know we're here to help, so please don't hesitate to reach out if you need our support in future.
Warm regards,
Lowri

Saanut 5/5 tähteä

I like the reminder note a day before…

I like the reminder note a day before my shift
But I would still like a ID lanyard I know we have a ID on our profile but when working in my clients apparent s I don’t carry my phone you know when putting out rubbish or collecting mail or parking. I get stopped by other residents who are you how did you get in so I would love an ID Lanyard please

30. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Marina,
Thanks for taking the time to leave us a great review. Unfortunately we are unable to provide physical lanyards at this time- so I would encourage you to keep your digital ID on your phone with you at all times. Alternatively, you may like to screenshot this, and print out a copy to carry with you physically.

I hope that helps.
Warm regards,
Lowri

Saanut 1/5 tähteä

Asking For Help is not available

Rang Hire Up twice for help with a situation with the hire up app. I get told it’s not our problem or don’t want to raise your concern to the appropriate team basically passing the buck. The customer service on the phone is appalling I’m asking for help and according to the hire up staff member who you’re speaking with the help is non exist and seem they don’t care either.

27. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Janelle,
I'm really sorry to hear this has been your experience with Hireup. I have flagged this with our Community Support Leadership team and someone will reach out to you to discuss this soonest.
Warm regards,
Lowri

Saanut 5/5 tähteä

Easy to use

I really like how simple and easy it is to use this platform compared to others! The team who are there to answer any questions I have are extremely helpful and they are as very fast to get back to me!

21. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Jimmy, thanks for taking the time to leave this great review! I'm thrilled to hear that Hireup is working well for you.
If you ever need support in the future, please don't hesitate to reach out to our team.

Warm regards,
Lowri

Saanut 5/5 tähteä

Quick reply to posted jobs

Quick reply to posted jobs. App is easy to use and payment options are great (I like PayPal)

19. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Steph,
Thanks for taking the time to leave this review! I'm thrilled to hear that Hireup is working well for you.

Warm regards,
Lowri

Saanut 2/5 tähteä

Working with Hireup is responding is…

Working with Hireup is responding is very poor and sometimes the job is not clearly explained not bout todays job am saying in general may not Hireup then the people using this platform.
I have worked with some others here they call and tell you something when you go there is totally different.

12. lokakuuta 2023
Hireup-logo

Vastaus yritykseltä Hireup

Hi Surishta,
I appreciate you taking the time to leave a review, and apologize that this has been your experience to date.
As your employer, we want to ensure that the platform is working for you and the support that is being provided is in line with what can safely be provided on Hireup. If there is ever a situation where you are being asked to do something outside of the scope of your role as a support worker, please contact our friendly community support team on 02 9113 5933 or by emailing hello@hireup.com.au. We would also be interested to understand your experiences in more detail, so please reach out to our team and we can arrange for a friendly team member to give you a call.

Warm regards,
Lowri

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