Hirefortuna Arvostelua 7

Great support automation for our food prep business
We run a food prep and delivery company with a high volume of daily orders and customer questions around ingredients, allergens, delivery times, and subscription changes.
Before using Hire Fortuna, answering these repetitive questions was taking up a lot of our team’s time. Since implementing it, the AI has been handling the majority of customer inquiries quickly and accurately by pulling directly from our order data.
It’s been reliable, easy to set up, and has saved us several hours every week. Our team can now focus more on operations and growing the business instead of being stuck in the inbox.
We’re happy with the results and would recommend it to other food prep or subscription-based businesses.

I we have a large store selling car parts in the uk constantly different questions about different parts fitting different cars questions about tracking questions etc took us 100s of hours before and 5 full time staff now we just use Fortuna best decision I’ve ever made only one critical thing I hope they launch social media connectors soon as we get lot messages on there we cut our staff from 10 to 5 i well I think they probably will do social connectors soon i Am a happy customer for life.

We sell health supplements and Fortuna’s been really good on the trial. It answers all the usual questions about ingredients, dosage, and which product is best for different goals. What’s nice is it actually advises customers on the right options without sounding pushy. Their team got us set up fast and replies quick when we have questions.Not perfect yet but it’s already saving us a bunch of time. Loving it so far.

Fantastic company!! My company is called holistic beauty which sells beauty products I saw hire fortuna on a ad and through id give it a try as it’s 14 day risk free glad I did I will
Be continuing my subscription with them
It’s saved me hours of constant questions and I can get my evenings back instead of recommending products FORTUNA does it! 100% recommend

I’ve been testing Fortuna on my Shopify store (dreaminteriors.co.uk) during the trial and I’m genuinely impressed.
We sell expensive homeware and furniture, so customers often ask the same repetitive questions about sizes, room fit, delivery, and product specs. Fortuna handles all of that instantly and accurately — it pulls the real data from our store and gives clear, helpful answers without me having to jump in every time.
What really surprised me is how well it helps customers pick the right pieces for their actual room sizes. It’s not just answering questions it’s giving smart recommendations that make sense. That’s saved us a lot of back-and-forth.
Setup was straightforward (Patrick helped the same day) and it feels safe nothing gets approved without us seeing it first.
Still early days, but it’s already doing exactly what we needed taking the boring repetitive work off our plate while still sounding like us. Very happy with the results so far.
Highly recommend if you’re a Shopify store drowning in support tickets.

Site is still in development it looks like but hoping this will be something worth it for my ecommerce store

Genuinely didn't think this would work
I'll be honest, I was sceptical. We sell luxury hampers in the UK — the kind of business where a wrong delivery date in December, a missing ribbon, or a prosecco swap that didn't happen turns into a long emotional customer email at 11pm on a Sunday. I've tried AI support tools before and every one has been a disaster. Robotic replies, generic answers, the sort of thing that makes your customer angrier than if you hadn't responded at all. When I signed up for the Fortuna trial I assumed we'd be back on the old system inside a fortnight.
Two weeks in and I'm writing this review because I'm blown away.
The replies don't read like AI. They pick up on what the customer is actually annoyed about — not just the surface question — and answer in the voice of our business. For Example: I had a lady last week write back saying it was the most helpful support email she'd ever had from us. From us. It wasn't us.
The volume it handles without me touching it is the other thing. Order status, delivery date changes, swaps like "can you change the prosecco for a gin", dietary substitutions, corporate account queries, gift messaging mistakes, chase emails when the courier is running late — it just does it. Refunds come to me for one-click approval, which is exactly how I want it. The rest is off my plate entirely.
Setup took an afternoon. Integrated with Shopify, pulled our policies and previous tickets, and was working the same day.
Now the honest part, because a review that only talks about features isn't the full picture of what a tool like this actually does to a business.
We had a ten-person customer service team. We don't anymore. That was a hard decision and not one I'll pretend sat easily — these were people who worked for us, and I carry the weight of that. But as the person running the business I have to look at what the tool does, what it costs, and what it means for where we're heading. The answer was unambiguous. Fortuna handles the work a team of ten used to, at a fraction of the cost, and the customers cannot tell the difference — in a lot of cases they're telling us the support is better than it's ever been.
I'm not going to pretend I don't feel that. I do. But I also know where the industry is going. Every ecommerce business I know is going to be having this conversation inside the next twelve months, and the ones that move first keep the savings and reinvest them into growth. The ones that wait will do the same thing eighteen months later with less runway. I'd rather be the first in my category than the last.
The savings are undeniable. The money that used to go on a support team now goes into product, stock, marketing — the things that actually grow the business. My customers get faster replies, better answers, and a support experience that genuinely competes with brands ten times our size.
If you run an ecommerce business and your support queue is eating your week — or your payroll — just try it. I wasted time being sceptical. You'll know inside a week whether it's right for you, and if it is, you won't want to go back.