Initial Communication Problem Now Resolved
Unfortunately, I couldn’t get on with the wedge pillow I ordered. After several nights of trying but not sleeping, I requested a refund from Hiquo. Initially I had an email back asking for more details about the issue. I responded within a day giving my feedback & requesting return instructions. Frustratingly, after two weeks and four emails asking for a response, I’ve heard nothing. I will now be taking this matter up with my credit card provider.
***Update*** I also communicated with Hiquo over the weekend from their website & had an apologetic telephone call this morning. Hiquo have experienced a high volume of orders, which has somewhat overwhelmed their service resources. Hiquo had refunded my order prior to the phone call & have said I can keep the product. They have turned what was a frustrating experience into a very satisfactory outcome.








