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Yrityksen tiedot

  1. Kannabiskauppa
  2. Hyvinvointikeskus

Yrityksen kirjoittama

Philadelphia's first CBD lounge and cafe. Find all of your CBD needs here!


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

13 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Where is my money?

I have never been to the store but found the product online and found it to be absolutely wonderful. (It is also a pity that this stupid review page demands that I assess the ATMOSPHERE of a place I have never visited - this place does do online business. Pay no attention to my 1-star review as I was forced to do soomething) So wonderful that I would never want to spend a day without it. I thought that I could make this simple and easy with a monthly subscription so I would always have my supply available. Unfortunately, it has shown to be a not-so-good idea. 28 days ago my card was charged as was expected. The unexpected part is that my product never arrived. I reached out and after several attempts in a week, I received a note blaming the post office. So maybe the post office is to blame but I did not hire the post office. 2 weeks later there is still no product. What I did was pay for a product I never recieved. Now I send emails asking for a refund or a replacement and none of my 30+ emails get returned. This is an easy sale and easy money because it is an auto-recurring sale. It does not take much to keep me happy - probably as easy as answering my email. But I am getting no response. My business is built on recurring payments and the recurring paying customer is so valuable I would deliver the product personally to keep the happy customer satisfied. But that is ok - personal delivery is not necessary - I really do not care if you put it on an Uber car or even strap it to a turtle as it would likely have been here by now. Now in 2 days, you will charge my card again and I still have no product.

12. maaliskuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Never received my purchase, FAIL

Never received my purchase! My dog has lung cancer and you guys failed me!!!!

See how it’s been 3 days, and you say 24 hrs. Refund refund refund! STILL haven’t received my items

14. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Hello, my name is Cynthia, and I'm a manager here at Hip Hemp Cafe. I'm so very to hear about your dog and his current health situation! I have a dog myself, and it breaks my heart to hear that he's suffering! I was the person who personally packaged that order to be sent out three weeks ago, order #2012. I am doing my absolute best to track down the confirmation slip that our courier received after sending it, but I know that it was sent, I remember googling your address to make sure that it was correctly typed in to the shipping address on our website.
I'm currently out of the relief oil, but I would be more than happy to send out a replacement package if the tracking number doesn't turn up within the next 24 hours with a comparable product. I do apologize, I wish that you would have let us know sooner, but I will personally see to it that we rectify this situation immediately. I will email you personally with an update! Hang tight!!

Saanut 5/5 tähteä

Delivery issues

Due to delivery issues (not hemp cafe's fault), I didn't receive my order for almost a month and the manager hand delivered my order....that's what I call great customer service!

14. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

I'm just happy that I was able to fulfil it in person! Hopefully the next few weeks yield a better turn around around time for USPS! Thank you again for your patience and understanding! -Cyndy

Saanut 5/5 tähteä

You guys are the best

You guys are the best! Quality product and great customer service!

14. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Thank you Roberta! -CK

Saanut 5/5 tähteä

Great place!!!

I’m a regular customer and stopping in and shopping around is such a great experience. The staff is always friendly and pleasant. Cindy is always so welcoming with her big smile and knowledge of the products. I definitely recommend it!!!

14. tammikuuta 2021
Oma-aloitteinen arvostelu
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Thanks Jess! We aim to please!

Saanut 5/5 tähteä

Great stuff!! Loved it!! BUT...

This was my first experience with processed CBD. I loved the product - Loved the free shipping for $50 purchase idea. I ordered in late November and the shipping took over a week but I did not expect fast ship as I am sure my free shipping was lowest level shipping and I expected they had a Christmas load. Shipping was as expected for the time
The gummies were one thousand percent beneficial. They worked so well that I want to "Subscribe" to the gummies of the month club and sign up for recurring delivery. I went to the order page and subscribed for monthly purchase X 2 totaling $72/month. But it seems as if the free shipping with $50 does not apply to subscription orders and I the shopping cart shows $6 shipping fee.
I loved the product so much I was ready to be a Hip Hemp customer for life but now I owe it to myself to go shopping to see it the other guys do things the same.
=======================================

UPDATE
After my 1 star review about the shipping concern I was contacted by HipHemp and was told they had a software update which defaulted some settings and they thanks me for bringing to their attention.
Wow - Great Product - Price leader and excellent customer service too!! Thank You Five stars ++++++
I will be completing my subscription order.

14. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Hey Jerry- Cyndy here!! First and foremost, I’m incredibly sorry that you had this issue with our ordering!! We had an update last week that reverted some of our settings back to before we had our online ordering established in late May. I will personally go check our settings to try and fix this problem immediately!
Second, I’m glad to hear that you enjoyed the product! If you can, please email me personally at ckrumov@delborrello.con with your order number and I’ll be able to refund you that shipping fee. I’d like to add that USPS had been experiencing a MULTITUDE of issues with their expected delivery dates.. between COVID and the holidays- online ordering has been a nightmare across the board. We do typically choose first class priority mail, but packages that normally take 2-3 days ended up taking 1-2 weeks.
Again, I would like to offer our sincerest apologies from our team and myself, please feel free to contact us any time you find an issue with our site! Some times we don’t catch everything. I look forward to hearing from you soon!
-Cyndy, Manager of HHC

Saanut 5/5 tähteä

Staff + Products

Have been coming here for the past few months. Appreciate the kind staff who also have knowledge on the great products. Will definitely keep making trips here.

13. tammikuuta 2021
Oma-aloitteinen arvostelu
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Thanks for the kind words Austin! We hope to see you again soon!

Saanut 5/5 tähteä

I will absolutely be going back!

Very knowledgeable and friendly staff, clean store and stocked with more products than I ever knew existed. A wonderful experience that is sure to repeat (as I'm running out). Excited to be able to take advantage of their lounge and outdoor space when things get back to "normal."

13. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

As soon as the city permits us to have people in our lounge section, we'll be more than happy to serve you! Please feel free to take advantage of our back out door seating though.. that's now available weather permitting!

Saanut 5/5 tähteä

Manager was very kind and understanding…

Manager was very kind and understanding when I was concerned about delayed delivery. (Ordered first week of Dec, USPS finally delivered it after Christmas. The buds I bought were a gift and my husband is very happy with the quality and strength. Will definitely consider ordering from them again.

13. tammikuuta 2021
hiphempcafe.com-logo

Vastaus yritykseltä hiphempcafe.com

Hello Igna, thank you for your kind words! December was definitely a doozy with deliveries! ...Phew! I kept checking back periodically, but I'm happy that you finally got your husband's present! We hope to see you soon! -CK

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