Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Waited six weeks for a silver ring set. Received a gold set. Company stated because I ordered a free necklace that held up the order. Asked would I like free earrings. Replied no I wait for free n... Näytä lisää

Saanut 5/5 tähteä

Hola! Amo sus productos. Tienen diseño hermoso y muy buena calidad. Se ven finos y muy hermosos. Encuentras gran variedad. He comprado muchos y todos son bellos. Y además si algo sucede inmediatamente... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I’m very unhappy with my order, UK000003161. It took 2 weeks to arrive, which was already disappointing. I ordered a pair of earrings, but the pearl colours do not match. I raised this with your... Näytä lisää

Saanut 5/5 tähteä

I received my silver dragon with pearl and its stunning. Its even better then the picture and fantastic quality. I got it for my daughter's birthday which is not until next month but I had to give it... Näytä lisää

Yritys on vastannut


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

120 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 59 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Worth the wait

I did have to wait a while for my product to arrive, but the service team was behind me every step of the way and the earings were really lovely when they arrived.
Great products exceptional service!

30. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Hice un pedido el 22 de junio de 2024 y…

Hice un pedido el 22 de junio de 2024 y estamos a 18 de septiembre y no me llego el pedido ni han hecho la devolucion del dinero. No me volvieron a responder los correos. Es una estafa

2. syyskuuta 2024
Oma-aloitteinen arvostelu
Hipearl-logo

Vastaus yritykseltä Hipearl

Estimada María,
Lamentamos la experiencia de compra insatisfactoria que tuvo con nosotros. Como empresa, valoramos mucho a nuestros clientes y estamos comprometidos a proporcionar productos y servicios de alta calidad. Le aseguramos que nuestro sitio web es una plataforma confiable para compras en línea.

En primer lugar, la demora en la entrega de su pedido se debió a que se incluyó un producto de preventa, lo que resultó en un tiempo de procesamiento más largo. Lamentamos profundamente este inconveniente y hemos agregado un par de aretes a su pedido como un gesto de cortesía.

En segundo lugar, respondimos a su correo electrónico, verifique su carpeta de correo no deseado.

En tercer lugar, debido a la distancia considerable entre su destino y el origen del envío, el paquete puede demorar más en llegar. Sin embargo, le aseguramos que recibirá el paquete. Si no llega, asumiremos toda la responsabilidad.

Nuestro gerente de servicio al cliente le ha enviado un correo electrónico, verifique su casilla de correo electrónico, no olvide verificar su carpeta de correo no deseado. Una vez más, le pedimos disculpas sinceras por los inconvenientes que le haya causado. Haremos todo lo posible para mejorar el tiempo de entrega de nuestros productos y el servicio al cliente. Creemos que verá un Hipearl mejor en el futuro.

Atentamente,
Equipo de atención al cliente de Hipearl

Saanut 5/5 tähteä

Very positive experience!

I've bought the duck necklace and earrings, finely made. The experience with their customer service has been extra positive: fast, available and understanding. They've solved a problem immediately and were very kind!
Would recommend and will buy again!

12. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Nothing like the pictures

I bought two of these. They are NOTHING like the pictures. It is chinese plastic rubbish not even a 5 yrs old would wear. And no return policy as they will not provide e return label and will take off the cost of TWO ways shipping. So in they just offered to refund the 20 per cent of what was spent. After I wrote this experience on this website, they offered to refund another 40 per cent getting to a total of 60 per cent refund. It is obviously non yet the 100 per cent that I would have received with a regular return policy.

27. elokuuta 2024
Oma-aloitteinen arvostelu
Hipearl-logo

Vastaus yritykseltä Hipearl

Dear Francesca,

We sincerely apologize for the unsatisfactory shopping experience you encountered. At our company, we highly value our customers and are dedicated to providing high-quality products and services. Please rest assured that our website is a reliable platform for online shopping.

The 20% refund compensation is merely a suggestion. You are free to decline it, as we are simply trying to assist you in resolving the issue. This is not the only option available. Customer satisfaction is a top priority for us, and we aim to ensure that our customers do not experience any dissatisfaction or loss.

Our customer service manager has sent you an email, please check your inbox and remember to look in your spam folder as well. Thank you for your understanding and for allowing us the opportunity to serve you.

Best regards,
Hipreal Customer Service Team

Saanut 1/5 tähteä

Pretty sure this site is a scam

Pretty sure this site is a scam. I placed an order on August 27th for one pair of earrings that I was hoping to wear for an event. I even paid an additional $25 for expedited shipping. I check this morning (September 3) 7 days later and my order still says ‘processing’ I’ve attempted to call their number multiple times and it goes straight to voicemail even during their office hours. I reached out to them, but haven’t heard anything back yet. My entire order was over $80 and I’ll probably never get my money back. I do not recommend doing business with this site.

3. syyskuuta 2024
Oma-aloitteinen arvostelu
Hipearl-logo

Vastaus yritykseltä Hipearl

Dear Mikayla,

We sincerely apologize for your negative experience.

First, we want to clarify that we were unable to answer your call as it was made during our off-hours.
Secondly, while you did pay for the courier fee, please note that this covers a shipping time of 3-5 working days after the order has been dispatched; it does not include the production time.
Lastly, we promptly sent you an email after our working hours with a proposed solution, but we have yet to receive your response.

Please be assured that we are a legitimate website, certified by a third-party authority, and you can shop with confidence knowing that you will not lose anything by choosing us. Our customer service manager has sent you an email again, please kindly check your email box. Don't forget to check your spam.

Thank you for your understanding and for giving us the opportunity to serve you.
Best regards,
Hipearl Customer Service Team

Saanut 5/5 tähteä

What started off as a bad experience

What started off as a bad experience, was quickly addressed and the correct merchandise was received. My order was only partially filled, with no explanation. I sent an email and was contacted the next day. They looked into the matter and immediately resolved the problem. I received the missing merchandise, and I'm extremely pleased with it. I will definitely order again.

22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Seems that this is a scammer

Seems that this is a scammer
Regret placing order here
Not just me there are also some other people never receive orders that we have paid for
Contacted the CS, got two replies asking for patience but then lost contacts

And they deleted complaints on their FB page

17. heinäkuuta 2024
Oma-aloitteinen arvostelu
Hipearl-logo

Vastaus yritykseltä Hipearl

Dear Yvonne,

We apologize for the unsatisfactory shopping experience you had with us. As a company, we highly value our customers and are committed to providing high-quality products and services. We assure you that our website is a trustworthy platform for online shopping.

Firstly, the delay in the delivery of your order was due to a pre-sale product being included, which resulted in a longer processing time. We deeply regret this inconvenience and have added a pair of earrings to your order as a complimentary gesture.

Secondly, we must explain the loss of contact with you to avoid any misunderstanding. The recent surge in orders has led to a large number of customer inquiries, it happened to be the weekend when the customer service was not working and the emails were backlogged, which causing a slight delay in our response to you.

I have checked your order and found that you had already signed for it yesterday. Once again, we sincerely apologize for the inconvenience caused to you. We will do our best to improve our product delivery time and customer service. We believe you will see a better Hipearl in the future.

Best regards,
Hipearl Customer Service Team

Saanut 4/5 tähteä

The items are really cute

The items are really cute and very original. But don't be in a hurry to receive them as they are made to order and it does take a while, but it's worth it in the end and they send little gifts along as well.

12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Hipearl-logo

Vastaus yritykseltä Hipearl

Dear Madam/Sir,

We are truly honored that you appreciate our products. We have always been committed to providing our customers with the highest quality jewelry. At the same time, we have made great improvements and enhancements in the production time of our products. We look forward to providing you with even better service the next time you shop with us.

Best regards,
Hipearl Customer Service Team

Saanut 5/5 tähteä

Worth the wait!

It was a long wait, but when I contacted customer service, they replied immediately and assured me that each piece is unique and might take a bit of time, but that my piece would be there soon. It arrived, and the pearl fish is totally adorable… just lovely. And they also sent a cute bonus necklace. Will order again. Thank you!

27. kesäkuuta 2024
Oma-aloitteinen arvostelu

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