Hilton Herbs Arvostelua 

Commande livrée ultra rapidement comme à chaque fois. Mon colis a été envoyé le jour même de ma commande ce qui est vraiment très appréciable. Les produits sont tops et d'une très grande efficacité.

Merci bcp , pour l’efficacité et le petit message chaleureux
Belle journée à vous 🙏

Grand merci pour cette livraison ultra-rapide !
Le paquet était parfaitement emballé et le produit est arrivé en parfait état.
Je commence le traitement aujourd hui.

Les produits sont toujours de très bonne qualités, et l’envoie est vraiment extrêmement rapide, merci à vous tous

Bought mushroom leaf from the company, which is depicted as a pure leaf product. When item arrived, it was seen to be of inferior quality, full of sticks and stems. Only the parcel was opened, item was never opened, so returned within their stated 30 day window, stating I had to pay postage. When they received the item, they didn't refund the postage I initially paid. When contested, I received this reply:

"We appreciate your feedback, and we regret that the product did not meet your expectations. However, after reviewing the matter, I must respectfully reiterate that we are unable to refund the delivery cost.



The product supplied was as described and within the natural variation expected of this item. The images on our website represent typical examples, but as with all natural products, some variation is to be expected and does not constitute false advertising. Furthermore, the product is fully suitable for use as sold as an equine health supplement.

Our returns policy is fully compliant with consumer protection regulations and clearly outlines the conditions under which a refund is applicable.

In this case, as the product was not faulty or misdescribed, and was returned due to a subjective assessment of quality, the original delivery cost remains non-refundable.



While we always aim to resolve issues amicably, we must also ensure consistency and fairness in how we apply our policies. We trust this clarifies our position and consider the matter closed.



Have lovely weekend!

Kind regards,

Jenny"

Given this experience, I'd advise people to avoid this company in future.

Mon chien se porte mieux depuis que je lui donne le cush x pour chien!!
Il perdait bcp de poil et ne tolerais pas vetoryl.
Depuis je ne lui donne que ce produit avec des vitamines, et des croquettes de haute qualité.
Il a retrouvé son énergie, et en 1 mois j'ai vue le changement !!!
Le produit était en rupture de stock depuis plus d'une semaine 😭, je l'ai commandé hier et Pam, reçu aujourd'hui ☀️, la livraison a été super, mais super rapide!!
Merci Hilton Herb

My 14 year old dog has suspected Cushings and regular medicine seems to have given up on him so I decided to try Cush X from Hilton’s. Unfortunately he didn’t find the dry herbs palatable so I contacted their customer services for advice. I have found them to be incredibly helpful and supportive. It’d too soon to tell how effective the treatment will be for him but their customer service has been exemplary, both practical and very caring. Cannot fault them.

Product ordered was not received within timescale despite being charged £5 for a courier delivery. Company tried to say they had no control over deliveries and while they paid for a next day service they accepted that delivery may take up to 3 days! Refusing to refund carriage. Customer service abysmal. First order - will not be going there again. Try Horse Herbs instead - much better customer service.