Avoid at all costs
Hillcrest Estate Management is a masterclass in unmitigated incompetence. I have never encountered an organisation as profoundly inept as this one. As the Board Director for a block of nine flats, we were transitioned to Hillcrest following their acquisition of a previously excellent firm; the decline in service since that handover has been staggering.
We have been grappling with a roof leak for 18 months that remains unresolved. Despite our efforts via email, we mostly receive no acknowledgement without continuous chasing. Phone calls go unanswered, and voicemails are consistently disregarded.
Our AGM in January was an abject failure. Our request to have a senior member of management present at the AGM to discuss serious failings in customer service was denied at first, with us having to battle to have someone care to join. After much effort, they gave in. During our Teams call (they refused to do this in person), our property manager demonstrated a complete lack of technical proficiency with basic communication software, and once connected, was unable to navigate the necessary documentation while being on the video call. During this meeting, it became evident that our financial records were in total disarray: the expenditure reports were riddled with inaccuracies, the budget was erroneous, and the general oversight was utterly shambolic.
Furthermore, Hillcrest’s gross negligence has directly caused property sales to collapse, impacting our residents.
In the autumn of 2025, we submitted a collective formal complaint following their established protocols. They failed to respond within their own mandated timeframe, necessitating further chasing on our part. When a response finally arrived, the Director took no responsibility, exhibiting a total lack of empathy and zero commitment to rectifying their substandard service.
We have finally severed our contract and look forward to being rid of this deplorable organisation.
Verdict: Avoid at all costs.