Good recipes and consistent delivery. Find the app quite difficult to navigate. The chicken we get is always very chewy and not enjoyable so I question where sourcing it. Its putting me off the food... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
We have been using HelloFresh for about a year now and I can't imagine life without it. The convenience of coming home to a bag of fresh ingredients, without have to put any thought into dinner is... Näytä lisää
Yritys on vastannut
The four meala we ordered were all high quality and the recipes worked. Motivated my twenty-something son to cook. I love that there is no waste and probably cheaper than going to the supermarket for... Näytä lisää
Yritys on vastannut
Be careful before you go their website They will take all information from you and even if you don’t select your food it’s going to place an order for you and the customer care would just defend th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
You'll choose your favourites from our weekly menu of exciting recipes and decide how many meals you'd like for however many people. Then, we'll deliver those recipes and fresh ingredients to your door, every week, so you can cook delicious dinners of your choice. We've got recipes for everyone from meat eaters to vegetarians, families to couples and from those with low calorie preferences to those who just want quick and easy recipes to save even more time in the evenings! Most importantly, you're in control of your box, so you can skip a week or two whenever you like in your account area. #HelloFreshIE #hellofreshireland
Yhteystiedot
Irlanti
- hellofresh.ie
3,8
Hyvä
3 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
life changing
Excellent service. Wonderful and varied munu. Reliable.
Has been life changing for our family!
30. maaliskuuta 2025
Vastaus yritykseltä Hellofresh Ireland
Hi Sinead,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Second week! Delicious!
Second week. Tasty recipes and so easy my teenage son can make dinner
1. maaliskuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Debs,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
-Ann💚
The Hellofresh Team
Lots of items missing from meals
Lots of items missing from meals, hard to get in contact with, although food is flavourful it’s useless when there are ingredients missing.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hellofresh Ireland
Hi C,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
I like the quality of the ingredients…
I like the quality of the ingredients and it's Irish producers. The meal options are great and I eat good quality food and not processed foods. Delivery is quick and easy to prepare recipes.
28. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Only problem with last box the buns…
Only problem with last box the buns were at the bottom and very flat
26. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Mary O'Connell,
Thanks so much for giving us a try. We do apologise for the experience you have had.
We would love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
Portia💚
The Hellofresh Team
I love Hello Fresh everyday don’t have…
I love Hello Fresh everyday don’t have to get all the ingredients it’s all there in the bag ready to cook so convenient and quick and healthy
23. lokakuuta 2025
Vastaus yritykseltä Hellofresh Ireland
Hi Jenny Franzoni,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Horrendous company
Horrendous company.
Ordered my first box. All fine until I realized I never received any confirmation of anything. So contacted them and they found my order, realised that I had spelled my email address wrong. Fixed that. Got confirmation. All good.
Delivery day arrived and no order came.
Went on to the chat to be told that my order "didn't manifest in the system". Funny as someone had been able to find my other a couple of days before this to change my email address. Money was refunded to my account before I could discuss anything. When I asked about an alternative delivery day or using the payment towards another week I was met with " we've already refunded you. There is nothing we can do". There was no apology, no offer to rectify. Just here's your money back now go away!! This did not resolve my problem though as I had no dinner groceries in for that week and my money that I could use towards them was tied in a refund that could take 5 working days to come back. So what was I to feed my family "not their problem".
Eventually I Got a call from the manager Ann, who was very apologetic and gave me a discount to use on the next box. Promising me profoundly that if I gave them another chance, she would personally oversee the order.
After some consideration, I placed an order and let her know as I was asked. I was assured the order was received and she would keep an eye!
Well guess what. Deliver day comes around and nothing arrived.
I pop on live chat to be told "the order didn't manifest in the system". Despite all the promised and assurances. Ann contacted me again and assured me this was being escalated higher up.
Two weeks now and then"higher up" have not been in touch. I've been informed they are reviewing what happened to my orders.
Not very comforting to know that they have that many issues to review that it's taking them 2 weeks to look at one!!
Long and the short is, AVOID THIS COMPANY at all costs. You will end up spending more money on take aways etc when your food doesn't arrive and more time on chats trying to sort things out when they go wrong. You will be met with rude, unhelpful and deceptive customer service and honestly, it's just not worth it.
I will be looking at Irish based company who may have customer service reps that actually understand what I am saying rather than reading from a script or sending copy and paste emails.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hellofresh Ireland
Hi Jacinta,
Thank you for taking the time to share your experience.
I’m really sorry to hear about the issues you encountered with both of your orders and the frustration this has caused. I completely understand how disappointing it must have been, especially after being reassured that the second delivery would be looked after.
This certainly isn’t the experience we want for our customers, and I’d really appreciate the opportunity to review what happened and see how we can help resolve this for you.
I’ve sent you a request through Trustpilot asking for a few more details.
Once you’ve completed this, I’ll be able to get in touch directly so we can look into this properly.
I hope to speak with you soon.
Portia
Customer Resolution Specialist
HelloFresh Ireland
The food is fabulous
The food is fabulous. It’s only week 2 and everyone loves it … no waste food which was an issue here always
23. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Claire Nulty,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lovely....lots of good quality…
Lovely....lots of good quality food...plenty of food...
26. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi customer,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
Lifesaver during busy times!
Hello Fresh was great during a busy spell at work. Recipes are quick and nutritious. So good to have homecooked meals full of veg without stress of the weekly shop and meal planning. Recipes still require cooking which was a lovely wind-down after a busy day, while still easy to make. Easy to sign up and cancel after busy times, would definitely recommend to anyone during a stressful work period or exam time. The first few weeks also work out well financially, ~€6 a meal which is probably same or less than I would usually spend on a weekly shop.
26. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Emma,
Thank you so much for the five stars! ⭐
We’re so glad you’re loving the meals, especially the healthy ones! 🥗💚
We totally understand wanting to reorder a favourite, it just means it was really good! 😄 While our menus change weekly to keep things fresh and exciting, we do try to bring back popular recipes whenever we can. Fingers crossed your faves make a comeback soon!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
Portia💚
The Hellofresh Team
This was my first week back with…
This was my first week back with yourselves. It was after 6 when I got my delivery.
Also I was left short the mince for the cottage pie????
5. maaliskuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Caroline,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Rusty💚
The Hellofresh Team
So far so good
So far so good. Just finished my first week with Hello Fresh and it was all really tasty and good quality ingredients. We really enjoyed meals I would not really cook at home myself
28. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Sophia,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Rusty💚
The Hellofresh Team
Very convenient and super choice of…
Very convenient and super choice of menus.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hellofresh Ireland
Hi James,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann💚
The Hellofresh Team
Very happy with way of delivery
Very happy with way of delivery. Food is good and definitely good quality for the price. Definitely will continue to use
2. maaliskuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Marin,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
Vastaus yritykseltä Hellofresh Ireland
Hi Gilda,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
Arrived on time
Arrived on time, fresh food, no waste. All foods preped before hand
20. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Higgins,
Thanks so much for giving us a try, we’re so glad that you enjoyed the wide variety and delicious flavours.
If there’s anything we can do to turn that 4 into a 5, we’d love to hear it! Please don’t hesitate to let us know, we’re always looking to improve. 😊
Here’s to more tasty, hassle-free meals ahead! 🥗✨
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
– Ann 💚
The Hellofresh Team
It wasvcomfortable,everything was…
It wasvcomfortable,everything was nicely prepared,and I was able to prepare it quickly. The product was well packaged, the quality is excellent, the recipe included áll the information, I didn't have to think about what to cook.
3. maaliskuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Henrietta,
Thank you so much for the five stars!
We are delighted to hear that our boxes are working for your household!
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
Happy cooking! 😊
- Ann💚
The Hellofresh Team
I get send food I did not order so I…
I get send food I did not order so I have to cancel me bank card very easy to order not easy to cancel
21. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Mary,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
The main dishes were good but the…
The main dishes were good but the vegetable side I paid extra for was mouldy.
1. maaliskuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Henshin,
Thank you so much for giving us a try, we're really glad to hear you enjoyed your meals! We're sorry to hear, though, that some aspects didn’t meet your expectations, and we sincerely apologise for that.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
My coleslaw mix was dated the 8 of…
My coleslaw mix was dated the 8 of March I went to us it on the 6th and it was gone bad
24. helmikuuta 2026
Vastaus yritykseltä Hellofresh Ireland
Hi Katherine Griffin,
Thank you so much for bringing this to our attention!
It's really upsetting to hear about the experience you have had trying to use our services, and we cannot apologise enough for any stress caused.
If you need any further assistance, please don’t hesitate to re-initiate the chat here: https://www.hellofresh.ie/contact-us or contact our Customer Support team at +353 1 223 8958.
All the best,
– Renzo
The Hellofresh Team
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Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
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