hellodoc.com.au Arvostelua 

I reached out to Hellodoc via email to ask about getting an autism diagnosis. I specified I was an adult. They told me it was possible so I asked by GP for a referral. Instantly, they sent me an email, made 2 attempt to call me that same say and sent 2 texts. The second text was a veiled threat: "we'll close your file if you don't contact us to book." Booking is only possible via phone call.
I felt so hounded and it gave me such anxiety. I sent an email asking for a bit of time and explaining how difficult admin was for me and calls and how anxious I was and asking additional questions. Got "call us when you can". No apologies, no answer to any of my questions.
For a company that is supposed to cater to neurodivergent people, I'm baffled by the communication deficiency. I didn’t book with them because I wasn't at all comfortable it wasn't just a money grab.

The rudest customer service experience when trying to book in. I have a previous diagnosis and they still wouldn't check for me first that my psych would accept my case as is (and not need further assessment). When I brought up my concerns the man said "are you going to book this in or not?" No way am I paying $750 ($200 non-refundable upfront) for this to not work out for me, and the lack of reassurance for a fair process sounds like a scam too.

It’s quite telling that most of the 5 star reviewers have only ever reviewed Hellodic!! FAKE. Total money grab. I had 2 full assessments and one follow up. My first doctor was nice, but then he left! The next doctor was horrid. The compassion was zero. The office staff are not friendly and refuse to answer any questions just repeating “ you have to make an appointment” I have since found a wonderful doctor who treats me with total respect and helped me more in one appointment that these guys did in 3. She also has a kind caring receptionist who cannot do enough to help you through when you are just struggling. WOULD NOT RECOMMEND IF YOU NEED SOME COMPASSION AND KINDNESS !

Wanted to share the details of my experience to help others in my situation.

Was previously diagnosed ASD and ADHD by a psychologist, and made an appointment with HelloDoc to manage treatment. The psychiatrist I ended up seeing disregarded my previous psychologist's report, said it was rubbish and that it was too long, and that the diagnosis was only provisional, not official. He also said the psychologist hadn't used the DIVA-5 diagnostic tool and disagreed when I said I was pretty sure I remembered doing the DIVA-5... (I double-checked the report afterwards, and it definitely said they used the DIVA-5. I also asked the psychologist about the diagnosis, they said it was not provisional, that it was accurate and valid). The rest of the session was a speedrun of the initial ADHD questionnaire, and we finished 15 minutes early.

I understand needing to be re-assessed by a new psychiatrist, but the way I was treated and spoken to felt pretty shitty. I left feeling pretty frustrated, a bit depressed, and like I hadn't been listened to. I would definitely not recommend HelloDoc, especially not for AuDHD people who have issues with self-advocacy.

On the bright side... I got an appointment fairly quickly.

I'm sure this is some sort of SCAM - did not make contact, did not set an appt - email response ZERO

Extremely disappointed and concerned by the way I was treated by Hello Doc.

I contacted them after my husband’s prescribed medication (Dexamphetamine) was stolen from our home—a distressing situation supported by a police report. When I called to ask for advice about replacing the script, the staff member laughed at me and said, “Why would someone come into your house and steal your medication?”

This was not only completely unprofessional and insensitive, but also discriminatory, given the nature of my husband’s condition and the medication involved.

When I raised the issue, the same staff member called me directly (after I asked a colleague to lodge a formal complaint), claiming he had already apologised—which was untrue. This violates complaint handling policies and made me feel even more disrespected.

I later received a vague call from someone who claimed to be a supervisor, but the handling of the entire situation left me feeling dismissed, gaslit, and completely unsupported.

I no longer trust Hello Doc and will be taking this further through official channels, including the Health Ombudsman and the Australian Human Rights Commission. No one seeking support—especially in mental health—should be treated this way.

TOTAL SCAM. Absolutely appalling company. All the 5 star reviews are CLEARLY BOTS - do not trust!!!

Would like to say a massive Thankyou to my Psychiatrist for all of her help I wouldn’t be where I am today without her help.

HelloDoc advised initial consult fee was $700 based on GP's referral. Dr spoke about additional possible issue during the appointment. Right after appointment admin start calling asking for extra $$ and advised going to take it out of card on file, as ADHD is charged differently. So referral for X, script for X but ADHD discussed so charging as ADHD appointment. Next appointment is quoted as $900, but who knows if Dr mentions something else what it could go to.
Guess they work on principal of being able to see people quickly, then screwing them on repeat visits, as you either need repeat of script, or have to go off and wait months till can see another provider.

My psychiatrist has been such a big help in managing my mental health. She really listened to me and worked with me to create a care plan that fits my life. I’m grateful for the support and guidance she’s given me.

My child was referred to HelloDoc for paediatric psychiatry services when I couldn't get on waiting lists for local providers. HelloDoc offered an appointment quickly advising someone else had cancelled and requested an immediate $200 payment to hold the appointment. After that they told me the total fee would be $910 of which I would expect to get about $400 back in medicare rebate. We needed a follow up appointment where the same thing occurred, $200 for holding the appointment. When HelloDoc rang to get the remaining payment I was again told $910 of which I'd get about $400 medicare rebate. I said I still haven't received the rebate for the prior appointment. the admin staff said they can't help with that, its done by a different department, and if I don't pay the remainder owing for the second appointment I'll lose the spot and booking fees. Instead of the promised approximately $800 rebates across these two appointments HelloDoc applied rebates of only $340 in total. a third appointment was required to get to the point of getting a prescription for medication where I was charged $750 for the appointment and HelloDoc would not tell me how much medicare rebate I would expect to receive. when I ring HelloDoc to ask for information about their fees and medicare rebates they say they cannot give me that information. when I ask to speak to a manager they say there are no managers available and the only way to contact them is via email. when I emailed to seek a review of charges and rebates applied their response email defended their admin staff denying what I had been told on the phone by their staff and had not referred the matter to management for investigation and resolution. the professional services were good. Their business model provides no consumer transparency on out of pockets before or after service provision. with the massive shortage of paediatric psychiatrists in regional Victoria and waiting lists over a year for an appointment desperate parents have no choice but to use services like HelloDoc to get urgent help for their kids.

Have recently paid $920 for a 15 minute consult regarding a fitness to drive evaluation for the NSW RMS, passed the evaluation with no dramas, but the psychologist hasn't completed the actual form with the rms and is asking for more money to complete the form. Wouldn't recommend, as a professional they should know the guidelines involved and not be so money hungry when a person's livelihood is at stake.

So regretful I ever putting my trust in this company to support, nevermind the hundreds and hundreds of dollars I’ve spent to access nothing short of a nightmare! This company is completely exploiting their patients and couldn’t be any more unsupportive and rude. Horrendous. Don’t know how they are getting away with it!

Scumbags! Health service my ass. Money grubbing lowlifes. And fancy withholding care until a poor review is removed. You should be ashamed of yourselves. If that guy hurts himself you should all go to hell.

No bulk billing. OVER $900 for an appointment and only one mental health condition is considered. Even in a general assessment. "Well there is an issue but it's not ___" (one specific cobdition). You'll need many appointments. Just rubbish. The worst service I've ever encountered.

HelloDoc - Heartless Money Grab
Don’t waste your time, energy, or hard-earned money on HelloDoc. Their staggering lack of empathy and professionalism makes it clear they care more about profits than actually helping people.

After charging an absurd amount for a rushed, dismissive process, they disregarded critical information and made sweeping judgments based on laughably inadequate assessments. If you’re looking for real psychiatric support, run in the opposite direction. HelloDoc is nothing more than an overpriced, soulless scam masquerading as healthcare.

Very poor, money grabbing service. Wanted to charge $750 for an inital appointment just to renew a prescription for a previously diagnosed condition. Taking advantage of the system

TOTAL SCAM This is not a legitimate organisation. It’s absolutely disgusting that they scam people who are either very sick themselves or, in my case, have a very sick child. There is no real service - the so-called psychiatrist on Zoom was walking around her loungeroom and was unable to connect with my daughter AT ALL in a $910 1 hour session (fully paid in advance) - presumably bc she wasn’t actually a qualified psychiatrist. I was told I’d get a Medicare rebate of over. $400 - over a month later and lots of emails and phone calls later, I have been paid $0 rebate. They have already taken a $200 deposit for the next appointment from my bank and refused to refund that when I rang to cancel that appointment (still a week away and well before their 2-day non refundable period). So I am out $1110 and the same male Indian “receptionist” who has answered the phone every single time I’ve rung in the last month has failed to organise any Medicare rebate at all (supposedly organised by him following the appointment and appearing in my bank account within 3-5 days - nope - $0) or to let me speak with, email, or contact in any way, anyone else but him. We did not get a follow-up phone call or any information at all from the so-called “psychiatrist” following my daughter’s appointment. I will be reporting them to Consumer Affairs, police, and the Vic Ombudsman. BEWARE ☠️

This practice is extremely predatory. For a service that ostensibly exists to support those with serious mental health issues or conditions, the up-front cost PRIOR to a referral required for the appointment to initiate is just exploitative. The fees are extremely high (first session was $6000 an hour) and, for some reason, referrals expire (stated reason was "to make medicare payments go through properly").

It's a business that creates administrative barriers and penalties for the people least likely to effectively manage those requirements. It's honestly disgusting. Do not interact.

SCAM. I got an appt at 1 weeks notice, surprised but just too relieved to get suspicious. Foreign guy urged me to send $200 immediately to secure the spot, stayed on the phone while I bank transferred it to their BSB/ACC). Their bodgy email didn't read like any normal thing from a medical place... then I read the reviews. 5+4 stars are glowing AI rubbish, the 1 stars are livid. Rang my bank, they were great - fingers crossed I get the $200 back. PLEASE PLEASE PLEASE read the other HUMAN reviews