The booking itself was easy to do and with prompt results. I had an appointment a few hours later on the same day. The clinician asked the relevant questions to do with my illness, gave explanati... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Näytä lisää
Yritys on vastannut
Brilliant as you can book an appointment for when it suits you, appointments available allday everyday mon-sun, it's fantastic especially when it's so hard to see your own GP. Only downfall even if yo... Näytä lisää
Yritys on vastannut
I would totally recommend the Benenden 24 Hour GP service. When I couldn’t get an appointment with my GP for four days and the symptoms I was experiencing or worsening, I had a phone call withi... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.
Yhteystiedot
W1H 6DU, London, Yhdistynyt kuningaskunta
- info@healthhero.com
- healthhero.com
4,8
Erinomainen
996 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Accessible and highly professional
I used Health Hero to obtain a fit note when my GP didn't have any telephone appointments available and I was too unwell to leave the house.
The GP I spoke to was very considerate, understanding and professional. They took the time to explain how the fit note was different to an NHS fit note and what the next steps would be if I needed any further time off. They also checked on my wellbeing even though they knew treatment was already in place; they wanted to be sure my treatment was working and I didn't need any additional advice or care, which I really appreciated.
I'll certainly be using Health Hero again if I ever need a GP, I'd even go so far as to say I'd use Health Hero first before going to my NHS GP if appropriate.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Chloe. We are delighted to hear the service was accessible when you needed it most and that the GP provided considerate and professional care. It is great to know you felt supported and well informed throughout. We really appreciate your kind feedback.
10 stars if I could!
I absolutely love using your services. It’s very convenient, booking is extremely easy/user friendly, and your clinicians and very professional. I felt heard, and trust the is service. I would recommend to absolutely everyone I know. Thank you so much for a positive experience every time :)
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Tabitha. We are thrilled to hear how much you value the service and that you have had such positive experiences. It is especially rewarding to know you feel heard and trust the care provided. Thank you for your recommendation.
Good service need to more facilities
Good service need to more facilities, fully Medical and Insurance
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Kumar. We are pleased you found the service good and appreciate your feedback regarding additional facilities, which we will share with the team.
Vastaus yritykseltä HealthHero
Thank you for your review. We are pleased to hear you found the service excellent.
I was very impressed by this Benenden service
I was very impressed by this service which was provided and handled very well.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Sally. We are delighted to hear you were impressed with the service and that it was handled well throughout. Your feedback is much appreciated.
Benenden efficient end to end service
I had an extremely positive experience with the end to end service, I.e. booking an online appt, having an online appt, receiving advice which I acted upon. The result was an injury sustained on Sunday, referral advice on Monday from Benenden, went to walk in clinic same day as per advice, seen by triage nurse, had an xray, wrist break confirmed, appt with orthopaedic surgery on Tuesday resulting in wrist in a cast. I was so impressed and pleased for the treatment I received at each stage. Thank you.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Gloria. We are delighted to hear how positive your experience was from start to finish and that the service supported you at each stage of your care. It is great to know the advice you received helped you access the right treatment so quickly. We wish you a smooth recovery and thank you for your kind feedback.
Highly recommendable
Highly recommendable. Putting an inquiry in within a day maybe two it was already set up to start my counselling lady I have is exceptional very easy to talk to doesn’t make me feel stupid in any form which is very important for me and actually gives you or makes you think how to deal with situations
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you for your feedback. We are very pleased to hear your counselling experience has been so positive and that you feel comfortable and supported. It is wonderful to know the sessions are helping you manage situations and feel at ease. We appreciate your recommendation.
Vastaus yritykseltä HealthHero
Thank you for your review. We are pleased you found the service quick and easy to book.
The service is there when you need it…
The service is there when you need it in all emergencies.
10. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, David. We are pleased to hear the service was there for you when you needed it most and provided support at the right time.
Easy quick and great service to get…
Easy quick and great service to get prescription for my son.
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Aqsa. We are glad you found the service quick and easy to use, and that you were able to get the prescription your son needed without delay.
So helpful and valuable to get to speak…
So helpful and valuable to get to speak to a GP within 24 hours in these times when so difficult to get to speak to GP in less than 4 weeks. 🙏Thank you Benenden
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you for your kind feedback. We are pleased you were able to speak to a GP within twenty four hours and that the service was helpful during a time when access can be challenging. We truly appreciate your comments.
Remote Clinician Appointment
Efficient , quick service- highly recommend
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Graham. We are glad you found the service efficient and quick, and we appreciate your recommendation.
Really easy to book a consultation
Really easy to book a consultation. Phone call for consultation spot on time and e-prescription came though almost immediately after the call had finished. Perfect 🤩
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Sarah. We are delighted to hear the booking process was easy, the call was on time and that your prescription was provided so quickly. It is great to know the service worked so smoothly for you.
Quick and efficient referral to a…
Quick and efficient referral to a consultant
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, John. We are pleased the referral process was quick and efficient and that the service supported you when needed.
Got an appointment quickly.
Got an appointment quickly, GP knowledgeable, kind & reassuring, however I still had to call my NHS GP to get a face to face appointment, which took ages and a lot of back & forth, which is why I have this service to avoid the unreliability of the NHS, it would be great to offer a face to face referral to a private GP clinic to get the full experience.
8. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you for your feedback. We are pleased you were able to get an appointment quickly and that the GP was knowledgeable and reassuring.
There can be a number of reasons why a direct referral is not made, depending on clinical need and appropriate care pathways. We would like to review your experience further, so please contact us at patientexperience@healthhero.com with more details and we will look into this for you.
An excellent service
An excellent service! Booking the appointment was very easy on the app and I was able to see a GP online within a few hours. I had a prescription and was on the road to recovery!
Fantastic service 5 *****
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Jane. We are delighted to hear you found the service easy to use and that you were able to see a GP within a few hours. It is great to know you received your prescription quickly and were on the road to recovery.
Lovely helpful service
Lovely helpful service. Very nice doctors. I just wish that some of them was my family doctor.
14. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Moira. We are glad you found the service helpful and that the doctors were kind and supportive. Your feedback means a great deal to us.
Vastaus yritykseltä HealthHero
Thank you, Gayatri. We are pleased you found the service helpful.
Benenden health care is a must
Benenden health is a bright light in the dark labyrinth of healthcare. I completed an anima to my GP. It said they were at capacity. Go to A & E if urgent. I couldn’t walk. Def not sitting in A & E for 8 hours. I contacted Benenden. Had an appointment two hours later. Chose to have it by phone call. The Dr was absolutely amazing. Took the time to listen and to explain what my problem could be and its solutions. I Felt heard. Valued. I wasn’t rushed. She offered painkillers. Recommended my next steps. I chose my own preferences. One was physiotherapy. She referred me to physiotherapy free through Benenden. No waiting. Its in a few days. Less than a week after my call. This service was a life saver to me. Mentally and physically. It doesn’t replace our overworked NHS. To me it supports it.
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Margaret. We are truly pleased to hear how much the service supported you both physically and mentally. It is wonderful that you felt listened to, valued and able to access further care so quickly. We really appreciate your thoughtful feedback.
A very effecient service.
A very effecient service.
The Doctor listened to my symptoms etc and referred me to a specialist.
I felt listened too.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HealthHero
Thank you, Lesley. We are glad you found the service efficient and that you felt listened to during your consultation. It is great to hear you were supported with a referral.
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