Headway Arvostelua 

I placed my order on 1st March. And then there was total silence from Headway-No order status or dispatch details were shared! I tried the customer support email and got an email delivery error. The company has disabled comments on their social media. They didn't respond to DMs on social media. Their helpline was always "busy". I was finally able to get hold of customer support on call on 23rd March where they informed me that my order would be dispatched "in a couple of days". I finally received my order on 1st April. Let that sink in - it took ONE MONTH for my order to be delivered with no communication and no customer support. Headway is just 1 level up from a scam company. I will never order from them again!

I had a very bad experience with Rabitat.

I placed an order (Order ID: RB250830) on March 15, 2026 for a Hyde Water Bottle and paid ₹1238. It has been several weeks, and the product has still not been delivered. There has been no clear communication or resolution from their customer support.

This shows a complete lack of professionalism and responsibility towards customers. Taking money and not delivering the product on time is unacceptable.

I have now requested a full refund, and if this is not processed immediately, I will be forced to escalate this matter legally through consumer court.

I do not recommend Rabitat to anyone based on my experience.

I have ordered a customised bottle what i got is non customised u guys charged me extra for customisation
Pathetic service

This is by far the worst experience I have had with any online store. I placed a "preorder" for Hyde waterbottle on March 03 and got an order confirmation saying that the order will be dispatched by 10 Mar. 2 weeks later I followed up to see my order status as I hadn't received any communication about it. No reply. I followed up over and over again - on email, contact us form, WhatsApp, Instagram - no reply anywhere. On Mar 24, I got an email asking to review the product when I didn't receive the product at all - and of course, no reply. Finally on March 26th I received the product. If at least the product had been okay, it'd have made the experience a little better. But, no! The water bottle leaks. I tried closing the lid in all different ways - no luck. I am not sure if their goal is to give a poor customer experience. I am so done with them.

The outer paint of the sipper has started to peel off with just 4-5 uses.

Customer service handling the issue is resale not up to the mark.

DO NOT BUY Headway products

Total frauds!
Placed an order for a bottle on 2nd March. To date no update on anything! There is not even a hotline number to call, and the email address bounces back as it does not exist.

Clearly, the company doesn't know its head from its arse!

Order#: HW51388

Got two identical bottles but in one the water gets to room temperature within few hours

Product not good

Dont buy. Fake false brand. Wrong promises. My money stuck, product not sent.

The product is good but it was exhausting to contact your customer service. After giving 30 plus calls and a lot of emails they replied. Dilevery was late. ( 15 days) The product is good but it is exhausting to go through the customer service process again.

Pathetic. No customer support, No replies to email. No understanding of the problems faces neither trying to address. Worst non reachable non responsive customer care

the custom print was bad.

There were no any contact to reach customer support and no any information is showing on portal or on email as well

I ordered 2 products and it took 2 months to arrive after continues follow ups. Upon arrival one of the product was damaged. The pick up for damaged product was made on the next day. This status was updated to the team on the same day, since then there is no conformation of replacement and also no response from the team. Looks like the team has completely ghosted us after the pickup.

Hi,

I’m extremely disappointed with my recent order.

When I initially placed the order for the Java cup, I clearly mentioned in the instructions that I needed it to be personalised. However, it was not done. After speaking with your team on 19th January, I agreed to pay an additional amount to have it engraved as per my original instructions. I was charged the extra amount accordingly.

Despite this, I have now received the cup without any engraving.

I’m genuinely confused about where the miscommunication occurred. What’s more concerning is that I haven’t received any proper response despite raising multiple queries.

I have been ordering these cups for my family and friends for quite some time, and this is the first time I’ve experienced such poor service. This is very disappointing.

I would appreciate an urgent callback to resolve this matter at the earliest.

I am still awaiting delivery of my parcel as of 8 February 2026, despite having placed the order on 14 November 2025.

I had raised a grievance earlier ; however, there is no effective mechanism available to track the status of the grievance or its resolution.

In January 2026, I escalated the matter by writing to the Legal Department, highlighting serious lapses in the grievance redressal mechanism and the continued non-fulfilment of my order placed on 14 November 2025. Then i received an email that your order is dispatched.
Despite this, I received an email requesting me to rate the product, even though the product has not yet been delivered.

Very good quality , value for money

I didn't get the second bottle as or the offer such a fraud company

Very very late delivery of the order. Quality is not that good and response of the customer service is very bad.