HCA Healthcare UK Arvostelua 

Brilliant caring hospital

Fantastic all around…seen immediately, staff was lovely and my consultant was amazing. Very pleased

HCA made what is a scary and worrying time, actually enjoyable. I was taken care of better than a 5 star hotel and the care and empathy was top notch.

Ok, the first doctor i saw was amazing, she told me, after blood tests, any payments over payed, would be refunded.
I was booked in to stay for 48 hours. My partner paid £6000 for my 2 night bed stay. Plus £375 for blood tests.
I booked in this hospital at 11.30 am, I had 1 scan on my wrist to be told, I had minor arthritis wear. That is normal for me.
I was checked outat 6.30pm. My stay was 7 hours. My partner paid £6000 for a 2 night stay.
This payment has wiped both of us pensioners out. No one had come to me to say we would be refunded for after the 7 hours I used their room for.
That was minimal, I can assure you.
My partner is owed a subliminal amount from this company, which I very much doubt he will receive.
Please, if you are searching for private health care, avoid this company at all cost.
We have lost life savings accrued to this company, don't let yourself be another victim.
Do not choose your health care by reviews that may not be legitimate.
Trust me, someone who was fooled by false kindness and false information.

I had an excellent experience. The staff very nice, understanding. Professor Roger Wolman is an excellent consultant. The whole staff in the hospital were so helpful

Very poor customer experience around cancellation and rescheduling.

I booked a physiotherapy appointment through my employer’s insurance benefit. On the morning of the appointment I became unwell and called to ask about rescheduling. I was told that rescheduling would be treated as cancelling and booking again, and that a fee could apply. I was later charged £65 fee.

This was the first time this had happened to me with this clinic. I was not a repeated no-show or someone repeatedly cancelling appointments at short notice, but there still appeared to be no first-time discretion or goodwill applied.

Another issue is that, based on their policy, you need to give 48 hours’ notice to avoid cancellation charges. In my view, this is a very long notice period, especially for illness, and it feels stricter than the 24-hour cancellation policies I have often seen at other clinics.

One thing that made the experience more frustrating is that the appointment was provided in an onsite clinic within my employer’s office. Because of that, I assumed the process would be straightforward and employee-friendly, and I did not expect an insured physiotherapy appointment to result in a personal invoice for a first-time missed appointment due to illness.

In my view, the policy is extremely rigid and not patient-friendly. If you become ill on the day, there appears to be no practical way to reschedule without risking a personal charge, even when the appointment is part of an insured benefit. I also only noticed the invoice by chance in the portal more than a month later, rather than receiving a clear invoice notification by email.

I understand that clinics need to protect appointment slots, but the way this was handled felt very impersonal and unfair. I would not book physiotherapy here again, and I would advise others to check the cancellation/rescheduling/DNA policy very carefully before booking.

Very respectful and professional

An excellent hospital and top class practitioner.

We are incredibly grateful to everyone at Portland Hospital for the outstanding care our family received. From the exceptional doctors and surgeons to the kind, compassionate nurses, every member of the team went above and beyond. Their professionalism, expertise, and genuine care gave us confidence and comfort throughout. Thank you all for everything you do—you truly make a difference.

I would like to highlight the immense kindness and professionalism of all the staff. Dr. Shameer Mehta is an exceptional specialist and he is the only one who is truly resolving a bowel health problem that has persisted for 18 years. He is undoubtedly the best doctor in his field.

I had never visited this hospital before so it was unfamiliar, but the staff were so friendly and everyone was so helpful that any anxiety I had was quickly dispelled. Everyone was so efficient but not in an officious way.

Very nice hospital and brilliant staff and doctors

Excellent experience! Can not recommend enough

Thank you from the bottom of my heart to all the hospital staff for the wonderful care and support I received during my stay. The nurses were not only knowledgeable, but genuinely caring and attentive, and they always took the time to explain everything clearly and make sure I was comfortable. I truly felt cared for and looked after throughout such a difficult time. The catering staff were also so kind and polite, and the food was amazing every day. The rooms were spotless, very clean, and well stocked with everything we needed, which made a real difference to my stay. Overall, it was an excellent stay, and I am so grateful to everyone for your hard work, kindness, and dedication. Thank you again for making a hard time much easier.

Excellent very thorough and professional
I have been a patient of Prof Mokbel for almost 20’years I wouldn’t go anywhere else.I always recommend my friends and colleagues.

Excellent facility: doctors and staff put me at ease, same day tests, scans and results

Friendly greeting, nice environment. Clean. Pleasant nurse. Consultant, Mr Guy Morris, was extraordinary. Patience, compassion, preparation, a considered response to a complicated situation, approachable, thoughful. Kind and patient-centred, so often lacking but abundent. Wow!

The booking and appointment system is a shambles. In their own words following a query re appointments , was told ‘ the left hand doesn’t often know what the right hand is doing !’ Think this sums HCA up exactly!

I had daycase surgery , my whole experience from admission to discharge was amazing.
I was really scared as I’d never been in hospital before , so when the nurses , especially Stuart , and Dr Tom looked after me , I felt much better and so well looked after.
I loved my teddy!! Thank you , from Ava x

Here’s a polished rewording of your message:
I recently had a consultation with Professor Kefah Mokbel at HCA Healthcare UK, Harley Street. During a period of uncertainty and stress, he provided exceptional care and clear, comprehensive information, which made me feel reassured and in very safe hands throughout.
All investigations were carried out on the same day, with imaging arranged immediately and the results reviewed during the same appointment. I am truly grateful for the level of expertise, knowledge, and care I received during my consultation. The entire medical team was attentive, professional, and respectful.
I am also a patient at HCA Healthcare UK’s Lister Hospital, where I continue to receive the same high standard of care. I am consistently impressed by the consultants’ expertise and their genuine commitment to their patients’ wellbeing and recovery journey.
HCA Healthcare UK has provided me with the answers, treatment, and support I needed - at a level of care I have not experienced elsewhere.