客服專員態度良好，處理過程中也願意協助解決問題。 商品出現瑕疵後，原先希望以換貨方式處理，但後續確認其他同款商品亦有類似情況。 最終提供 85 折作為補償方案，雖能理解其誠意，但考量商品本身存在明顯瑕疵，個人認為若能提供約 8 折的補償會更為合理。 整體而言，客服處理態度與回應仍屬不錯。
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Katso, mitä arvostelun kirjoittajat sanovat
Sadly a terrible experience, i ended up paying so much money on taxes that it made no sense at all to shop at HBX plus a ultra long delivery time from Hong Kong! Such a rip off, this websites should c... Näytä lisää
Yritys on vastannut
Bought a small Carhartt bag which had a carabiner clip on it. As soon as I got it the clip broke almost instantly, it was very poorly constructed (not HBX's fault as they did not make it). Contacted H... Näytä lisää
Yritys on vastannut
I was looking to purchase a certain MM6 Maison Margiela sweater. I came across HBX, and was initially reluctant to make the transaction as the seller was based in Hong Kong and I’m in the United Stat... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HBX is a global online retail destination for men's and women's clothing and style. Shop from over 200 of the world's leading streetwear and contemporary brands.
Yhteystiedot
Hong Kong
- help@hbx.com
- hbx.com
3,9
Hyvä
230 arvostelua
Ei ole vastannut huonoihin arvosteluihin
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This company sucks ass literally…
This company sucks ass literally does not ship out all items or updates I recently bought a shirt and some heron Preston shorts and they didn’t ship my shorts and won’t respond to any emails this a scam f*** them
5. heinäkuuta 2023
Oma-aloitteinen arvostelu
Don't buy from this company.
Don't buy - this company does not ship items but charges your card. 6/25/23 I receive a message that the order has shipped (order #2272666) - As of today (7/2/23) the order is still at "label created" but Fedex has not received the order. I email them and get no response. I'm guessing they are waiting now for the shoes to arrive at their warehouse so they can then ship them out???
2. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi David,
Thanks for your feedback. We apologize for the late reply due to the large amount of emails we received during promotional period. Our Customer Service team has replied to your inquiry via email.
We greatly appreciate your patience and understanding.
a very fraudulent site / store - DONT BUY FROM THEM
very terrible company to work with. i placed an order on 21st June i got tracking for the item on 23rd june and on 24th June the shipment was canceled by the sender. i reached out to them to find out why and all my emails and their live chat feature that i’ve been using have been completely ignored. my money hasn’t been refunded and the item hasn’t been shipped either. all attempts to reach this company has been futile. Avoid this company at all costs their thieves.
24. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hello,
Thanks for reaching out. We apologize for the late reply due to the large amount of emails we received during promotional period.
As we are unable to locate your order information based on the given information, it would be great if you could quote your order number so we could prioritise your case.
We greatly appreciate your time and patience.
Order 2271309…
I made a purchase of 4 pairs of tennis shoes and only 2 arrived. I called FedEx and they told me that they had only received one box and well, what is going to happen to my other two pairs of shoes because in the resivo only 2 the two that were delivered to me appear, but they charged me for the 4 and there is no other order for my two missing pair
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hello Luis,
Thanks for reaching out. We apologize for the late reply due to the large amount of emails we received during promotional period. Our Customer Service team has replied to your inquiry via email.
Your patience is greatly appreciated.
I ordered a stone island jacket but was…
I ordered a stone island jacket but was far to big for me. They said it’s easy returns and to print out return form from my order. However every time I went into my order there was no return form. Had to contact them several times over several days. Before someone got back to me with a email and attachment for return form.
I have since filled it out and returned jacket back to Hong Kong costing a lot of money. They have received the item as I have checked on Royal Mail tracker on Wednesday. I have since not had and contact, email telling me it’s been accepted or any sort of refund. Avoid this company at all costs if you live in the uk.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi Ben,
Thanks for your feedback. We apologize for the late reply due to the large amount of emails we received during promotional period. Our team will try to get back to as soon as possible.
Kindly note that refund/exchange processing time may take up to 7 business days from the date we received your package. It may take additional days during promotional periods. For more information, please refer to our Returns policy here: https://hbx.com/returns-policy
Your patience and understanding is greatly appreciated.
WORST customer experience ever
WORST customer experience ever
Seems to be extremely attentive in replying All the bad reviews and also actively posting stories on Instagram accounts but zero replies from my return request emails after countless of follow ups
With the email of help at hbx dot .com probably is redundant because there still no response received on the whole HBX team yet
20. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hello,
Thanks for reaching out and sorry for the late reply due to the large amount of emails we received during promotional period. Our team will try to get back to as soon as possible.
We greatly appreciate your time and patience.
Rachel의 personal shopper 서비스가 만족도가 굉장히…
Rachel의 personal shopper 서비스가 만족도가 굉장히 높고 정말 친절하고 일을 잘합니다.
Hbx에서 사는 이유가 거의 Rachel때문이라고 하고싶네요. 앞으로도 좋은 서비스 부탁하겠습니다!
15. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Yong 님 안녕하세요!
HBX에서 좋은 쇼핑 경험을 하셨다니 매우 기쁩니다. 앞으로 더욱 나은 서비스를 제공해 드릴 수 있도록 노력하겠습니다! 좋은 하루 보내시기 바랍니다!
Vastaus yritykseltä HBX
wenshun你好！
謝謝您的評論以及感謝您一直以來的支持，期待再次為你服務。祝您有愉快的一天！
Awesome service!
Awesome service and shopping experience from Ryuichi-san. A must shop area where they have a selection from well-known to niche labels to choose from.
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi Simon!
Thanks for your feedback. We are excited to serve you soon! Wishing you a lovely day!
Great Experiences so far! been years buying with them
Having great experiences with HBX for a while. Whats great about being a level 5 member is that I have a personal shopping and Ryuchi has been awesome!
Shipping and delivery is much faster after covid. Would recommend to anyone.
1. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi Per!
Thanks for your feedback. We are excited to serve you soon! Wishing you a lovely day!
掘出し物が見つかるかも！
日本で完売しているアイテムもHBXなら残っていることも少なくありません
。
また配送が早く国内で買い物をしているのと変わらない速さで商品が届きます。
7. maaliskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
こんにちは！
いつもHBXをご利用いただき誠にありがとうございます。またのご利用を心からお待ちしております。
Vastaus yritykseltä HBX
Frank你好！
謝謝您的評論以及感謝您一直以來的支持，期待再次為你服務。祝您有愉快的一天！
我是來自台灣的顧客：）
我是來自台灣的顧客：）
我從2020年9月就開始使用HBX，
一點一滴慢慢消費，
終於成為了最高等級的用戶，
而獲得了PS”Jenny”的協助，
Jenny真的相當用心，
在節日期間都會做選貨推薦，
讓我更認識原本不認識的品牌，
進而去消費。
在HBX消費，
除了有很多我喜歡的品牌以外，
PS”Jenny”的協助讓我對在HBX消費更為安心且便利，
而且她的服務態度相當有耐心且具有熱忱，
時常可以適時的給予我幫助，
因此會更願意在HBX上消費！
By Taiwan customer Jason.
24. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Jason你好！
謝謝您的評論以及感謝您一直以來的支持，期待再次為你服務。祝您有愉快的一天！
HBX brand is quite complete
HBX brand is quite complete，Great discount and fast shipping，Customer service Colin's service attitude is also very good.
23. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi Neo,
Thanks for your support. I'm glad that you have had good shopping experience in HBX. We are excited to serve you soon! Wishing you a great day!
Vastaus yritykseltä HBX
Bibby你好！
謝謝您的評論以及感謝您一直以來的支持，期待再次為你服務。祝您有愉快的一天！
I have been shopping on HBX for more…
I have been shopping on HBX for more than a year, and I have obtained a very good shopping experience, irregular discounts, professional contact, and very fast delivery. These are the reasons for me to continue to repurchase
22. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi Lee,
Thanks for your support. I'm glad that you have had good shopping experience in HBX. We are excited to serve you soon! Wishing you a great day!
trusted fashion/streetwear shopping site
nice and efficient fashion/streetwear shopping site
22. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi mister m,
Thanks for your support. We are excited to serve you soon! Wishing you a great day!
Vastaus yritykseltä HBX
Hi vertkorea company!
Thanks for your comment. We are excited to serve you soon! Wishing you a great day!
I place an order in South Korea.
I place an order in South Korea.
Then the delivery arrives really fast.
And the counsellor is very friendly, especially Rachel.
The price is reasonable and not too expensive.
I've ordered a lot now, but I think I'll use it a lot in the future.
20. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi P!
Thanks for your feedback. We are excited to serve you soon! Wishing you a lovely day!
I am a customer who has been using it…
I am a customer who has been using it since April 16 and 2019.
There are three reasons why HBX is used.
1. Price (tax included payment and sale price are good)
2. Delivery processing speed
(It's not DHL, but it's great.)
From a Korean perspective, it is fast worldwide at the earliest.)
3. C/S
(Product & Return Inquiries)
22. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä HBX
Hi JINYOUNG!
Thank you for your support. We are excited to serve you soon! Wishing you a great day!
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