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Yrityksen kirjoittama
HBADA is committed to advancing cutting-edge technology and ergonomic research to deliver professional ergonomic seating products and solutions for home, office, and study environments worldwide.
To continuously promote human health through innovative technologies and materials, HBADA strives to become a global leader in healthy home solutions.
Yrityksen kirjoittama
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30 N Gould St Ste R, 82801, Sheridan, Yhdistynyt kuningaskunta
3,2
10 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 75 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great product! It arrived on time which was great, I like the chair but wished i could have bought one of the cooler ones. But, it does it job and feels great with it’s ergonomics! Thanks HBADA for an affordable product!
This has been the worst customer service I have ever had with any company ever.
I placed an order with them and cancelled the same day. It took 2 days for them to get back to me and told me that day that the order shipped.
They then rerouted the order back to their warehouse. I had to beg for my refunded trying to prove the order was back at their warehouse. So unorganized. 5 days or emailing back and forth and they didn’t even refund me the entire amount back.
The worst company ever.
The chair was delivered on time, and the packaging was secure and well organized. All parts arrived in good condition.
The assembly guide, however, could be more detailed and user-friendly, similar to IKEA's instructions. My main challenge was installing the headrest. Beyond the limited instructions, the headrest itself was difficult to align and fit correctly. Once partially installed, it was extremely difficult to remove and reposition without applying excessive force, which raised concerns about potentially damaging the chair.
Overall, the delivery experience was positive, but the headrest assembly process requires significant improvement. For a premium ergonomic chair, I expected a more refined assembly experience with better engineering and clearer instructions.
for some reason the lumbar support doesnt stay in place. foot rest a bit hard
Vastaus yritykseltä HBADA CA
Dear Customer,
Thank you for your feedback — we truly appreciate you taking the time to share your experience. 🙏
We're sorry to hear that the lumbar support isn't staying in place as expected, and that the footrest feels a bit hard. These are not the experiences we want our customers to have.
We’d recommend checking whether the lumbar mechanism is fully engaged — sometimes a small adjustment can make a noticeable difference.
If you've already tried that and the issue persists, we’d be happy to take a closer look at your case. Please feel free to reach out to us via private message with your order details.
We appreciate your honesty, and we're here to help.
Best regards,
The HBADA Team
The product looked used, and I immediately started the return request on the same day. No one has come for the pickup yet for more then a month now. The customer support is very slow, they don't respond and have now gone completely silent.
Vastaus yritykseltä HBADA CA
Dear Customer,
We are truly sorry to read about your experience. 🙏
We understand your frustration — you received a product that did not meet your expectations, and we recognise that the return process has not moved forward as it should have. We also appreciate that the lack of communication has only added to your disappointment.
We have already responded to your follow-up email and will continue to assist you accordingly.
Thank you for your patience.
Best regards,
The HBADA Team
Solid product.
Shipment preparation time way too long.
Customer service needs to be more effective.
Vastaus yritykseltä HBADA CA
Dear Customer,
Thank you for taking the time to share your feedback with us — we truly appreciate it. 🙏
We're really glad to hear that you are satisfied with the product itself. It means a lot to us that the quality and performance met your expectations.
At the same time, we understand your frustration regarding the shipment preparation time and the effectiveness of our customer service. We sincerely regret that this was part of your experience.
Your comments are very valuable to us, and we will make sure they are reviewed internally as we continue to improve both our delivery processes and the way we support our customers.
Thank you again for sharing your honest thoughts — it truly helps us do better.
Best regards,
The HBADA Team
Vastaus yritykseltä HBADA CA
Dear Customer,
We are truly sorry to read about your experience. 🙏
We understand that the seat angle hasn't provided the comfort you were hoping for. We know that comfort can feel very different from person to person, and we regret that the chair didn't meet your expectations.
Thank you for sharing your honest feedback with us — it helps us better understand how our products are experienced.
Best regards,
The HBADA Team
Chaise super confortable depuis que j'ai ma nouvelle chaise je n'ai plus mal au dos!!!
La chaise block toujours je l’aime pas
Du tout
Vastaus yritykseltä HBADA CA
Dear Customer,
We are truly sorry to read about your experience. 🙏
We understand that the chair has not met your expectations, and we regret that it hasn't worked well for you.
Your feedback is important to us — it helps us better understand how our products are experienced by different users.
Thank you for taking the time to share your thoughts.
Best regards,
The HBADA Team
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.
