Haymarket Management Arvostelua 

Emailed regarding information on a window clean for the building I live in and Sabrina responded to me within the hour! Very quick and great customer service. Getting a fast response for anything is extremely rare these days so this was a pleasant surprise! 🙂

Don’t trust these reviews, clearly written by their employees - didn’t even think that one through, eh?They are the reason that there is such disdain in society for property “management” companies - purely about profit and the only way to get them to do things is by threatening to report them or publicly shame them for their complete lack of care for safety, security or tenants who are ultimately sadly lining their pockets.

Olympic fire and security have been working alongside haymarket for some time now. During the last few years we have been impressed with how efficient the managers and maintenance team are. Our main point of contact Charlie Bowden is excellent and keeps in regular contact with our team in order to ensure that faults are rectified quickly. We highly recommend them.

Tri-Access Ltd has been working closely with the Haymarket Management team for some years now. They are a great company to contract for and we have had no issues in the past. Our point of contact Charlie Bowden has been great to work with, always friendly, helpful and professional.

We hope to continue our business with Haymarket for many years to come. Definitely recommend to other contractors.

Haymarket have the worse Customer service. I am living in X1 The plaza. Outdoors are terribly maintained. Security Gates are broken. Fob access is not working. Cherry on the top is that they are putting reviews by themselves. Charlie (Block Manager) has been adding reviews to trustpilot themselves claiming they are the best.
I would ask the landlords to get the pictures of the Plaza and they will see for sure what they are doing to their investments.

Sabrina was extremely helpful and friendly, and always replied to my emails very quickly no matter the time of day.

Charlie is hands down the best manager I have had the pleasure of engaging with. Emailed him concerning blown lightbulbs in the foyer on my floor and was completely refurbished within a week. Went above and beyond and now we have a beautiful new foyer. Looks fantastic! Great job!

Terrible service throughout. Firstly, people within the business are writing high reviews to bump up their ratings (anyone who lives in an X1 Lettings/ Haymarket building can see that). Second, they keep saying on replies to these poor reviews for tenants to email their issues…. countless emails have been sent, countless complaints have been made and next to zero effort has been made to solve any problem (other than them commenting on here to make it look like it’s the tenants fault).

As a landlord of one of the properties managed by Haymarket, I'd have to say that I am totally disappointed. From the Facebook and Whatsapp group among residents, I could see that the common areas are not properly maintained, e.g. broken doors, garbage, leakage, missing door handles. We are also facing high service charge bills while we do not seem to receive same level of service.

Actions are delayed
Lots of excuses
Rising charges
Hygiene problems
Security risks

The abovesaid are what one should expect from living in properties managed by Haymarket. Feel free to verify it yourself.

X1 and Haymarket are hands down the worst companies I’ve ever dealt with in my life. It’s never an urgency for them to sort any issues raised out. There’s no care for your welfare whatsoever. I don’t understand how it’s still legal for them to continue operating!!
Listing a few examples below:

- They promised the flat would be deep cleaned before I moved in - it was not. It was so filthy - there was dust everywhere! I had to clean it myself as they insisted the cleaner had cleaned it. I have taken pictures and attached it to the inventory when I first moved in.

-There’s no drainage fitted on the worktop next to the sink

-There’s no splashback fitted behind the hob. Major corners have been cut throughout the flat

- My dish washer still to this date has not been fixed - 10 months later

- No one at X1 or Haymarket know how any of the heating or water dials work in the flat - The manuals that come with the apartment don’t clarify any of them either.

- My oven was not connected properly so I couldn’t use that initially.

- The lifts are always out of service

- The car park drains in the basement flood constantly and it smells vile! even in the stairway leading up to flat levels

- Parcels are always stolen

- The gates are a security risk

- We’ve had problems in the past of homeless people walking straight in and even living in the basement

- Parking fines are handed out even though you are required to pay an additional monthly fee for the space and have a valid permit on display

- If there is work required to take place in the carpark and you don’t have access Haymarket will not organise any alternative parking even though you pay a monthly fee

- The air vents in the flat blows out freezing cold air which you are required to keep on at all times so naturally you use the heating more which is really expensive

- Was promised a communal room which is an empty room that builders have now taken over

- Not all fobs are allowing entry into the gym

There are MANY more flats in Manchester where you’ll be much more comfortable.
Stay away from The Plaza and Eastbank!!

Just a completely unprofessional company with tons of tenants and owners writing to them with no response, yet we write on here, a public forum and they respond! Ridiculous and completely transparent! Your really just need to do your job and keep the buildings up to par.

They work in a professional system.
You can feel this when the person who is dealing with the landlord has been changed or replaced.
Their staff are trained with high standards.

Really great service. We live in the Town Houses and we have always had great communication with Haymarket if we have needed anything and any issues resolved swiftly.
Parcels that were sometimes delivered to the reception instead of the house were always put in the parcel shoot and ticked off as proof of delivery. The security guard is always helpful in finding the parcels in the evening too.
The gym is a decent space and good quality for being included in the rent.
Reception always seems clean and tidy.

If you want to feel anxious / unsafe at every moment, from the buildings condition to the drugged up homeless men walking into your bedroom, then here is for you

The properties are not fit for vermin. Black mould, flooding, they may paint over it every month to cover the shambles that is x1 lettings / hay market but that's about all they do. More chance of getting a reply from Michael Jackson than an email from hay market / x1.

Contractors expressed how they never get paid. Lifts and fobs never work. Parcels robbed daily by lovely people with no teeth that walk the halls freely.

I feel truly sorry for the people being ripped off still living in there. It terrifies me what could happen it is that unsafe.

Hard to get responses to emails, have emailed about problems within our flat block and never get a response to tell me whether they have even acknowledged the problem let alone will do anything about it, it usually then takes several weeks or months for the problem to be sorted. Our flat block has multiple recurring problems such as broken doors, fences, leaks leading to extreme mould, insufficient bin stores and these have always taken an excessive amount of time to be sorted out.

Complete lack of interest and urgency in resolving issues even when safety of residents is involved. AVOID!

During the last 9 months of living here, we have endured endless problems with our flats. We have had homeless people come and walk into someone’s bedroom, live in a stairwell and shout at me aggressively right outside the front door to the building, which is apparently behind ‘secure gates’. The gates have never locked properly and one of them is currently a giant gaping hole in the side of the fence. It has been this way for months and despite countless reports to X1, there is yet to be anything done about it. My partner’s key fob has been broken for months, so we are having to share one key fob which is hugely inconvenient. X1 are saying it’s not their problem, but from speaking to other tenants it’s been confirmed that they can in fact fix it within a matter of minutes. They are just lying and refusing to do so. Parcels are regularly stolen from the front desk, either in the day time or between 7pm-7am when there is apparently a security guard manning the front desk. As lovely as the security guys are, they aren’t fit for purpose as the building has so many security breaches within these hours. Lastly, one of our windows (which are all filthy despite window cleaners apparently coming to clean?) has cracked right through the whole pane. We believe that this is due to the difference in temperature between the inside of the flat and outside during the winter months. Again, this was reported months ago and we didn’t even get a response. This is a safety hazard as it is a bottom, indoor window. If we had children, I hate to think what would happen if the glass broke. X1 would be half okay if they even bothered to respond to any of these concerns, but we find ourselves getting ignored or palmed off time and time again. We will be moving out at the end of our tenancy and good riddance.

I live at x1 the plaza, and despite the flats being a nice size there really is no other pros to living here. There are MASSIVE security issues - doors/gates constantly being broken, leaving homeless people free to roam around the court yard as well as inside the building. I have had multiple parcels stolen so have to get everything delivered to my work, as for some reason there is only somebody at reception from 7pm through the night... I've reported safety concerns to x1 multiple times, with no responses or care for their residents. Such a shame as the flats/balconies are nice, but not at all worth the poor management and way you are treated! The flat was also filthy when we arrived on move in day, we had to wipe everything down before unpacking, despite being told it was cleaned that morning? The only decent person working for haymarket is the cleaner, who is the loveliest guy!

Haymarkets own staff also leave positive reviews to counteract the ratings of their poor management...

Lift broken for months at a time and raging security issues. Multiple doors to the building often don't lock and can just be pushed open allowing access from the street to the apartments (people have reported homeless people walking into their flats in the night), the main outdoor gates to the courtyard could be opened by putting a hand through one of the holes in the gate, when this was reported the door was taken off altogether. We had a homeless woman living in the stairwell for a week and parcel theft is regular.

Also, staff are now writing positive reviews to counteract all the negative ones without even bothering to sign out of their Google accounts so we know it's Haymarket team members writing them!

Shocking. Emails and calls don’t get responded to and maintenance issues get left unresolved for months on end. Multiple incidents of homeless people gaining access to peoples apartments because Haymarket/X1 take so long to fix broken doors/gates etc. X1 are constantly building more apartment blocks yet can’t manage the ones they already have effectively.