On receiving my order, I realised it is the wrong product so I want to exchange the product for another. However I was advised that there is a $30 return shipping fee. This seems very unfair consideri... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
What can you write about Hatstore without sounding like a douche or a paid review. Take my hat off to the guys @Hatstore, were extremely helpful, even when delivery was out of their control (F#ck cov... Näytä lisää
Yritys on vastannut
Wigged out after reading a few reviews online but received today, just over 2weeks after ordering and both caps are perfect.. tracking didn't update until it reached Australia so had me a little conce... Näytä lisää
Yritys on vastannut
My Review for Hat Store Australia Moa was very helpful regarding my orders & patient plus with Good Humour with my many emails because of myself changing my mind but all was correctly sorted & Sh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Yhteystiedot
Amerikavägen 10, 393 56, Kalmar, Ruotsi
- 0291 912 605
- support@hatstoreaustralia.com
- hatstoreaustralia.com
3,7
Keskitasoinen
166 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Absolutely love the communication and…
Absolutely love the communication and the workmanship
Love the product will definitely return
23. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Daniel,
thank you so much for your kind words :) We're thrilled to hear that you loved the communication and the quality of our work. It means a lot to us! We look forward to welcoming you back soon 😊
Service Hero
Had some trouble with the logo not…
Had some trouble with the logo not being able to be embroidered, Linda was fantastic and very quick to come up with a solution which still allowed for the logo to be on the hat and still look great!
Quick responses and very helpful! Thank you again Linda 😁
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Courtney,
thank you so much for your kind review :) We're sorry to hear about the initial trouble with the logo, but we're thrilled that our colleague was able to find a solution that worked for you. It's great to hear that you're happy with how the logo turned out on the hat!
If you need anything else in the future, don’t hesitate to reach out
Service Hero
I have tried to cancel my order…
I have tried to cancel my order AU2132390 immediately after buying and they provided the tracking number and did not cancel my order.
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Luciano,
we apologize for any inconvenience caused. It appears that your order AU2132390 was processed and shipped before the cancellation request could be completed. We have unfortunately no possibility to cancel the order while the package is already on the way to you, but you are welcome to return it for a refund. Please contact our customer service team directly so we can assist you with a return or provide further assistance.
Thank you for your understanding.
Service Hero
False advertising from Sweden not Australia
Don't know why they call themselve's Hats Australia when my order is coming from Sweden I wouldn't of ordered anything if I knew that thats just false advertisement
27. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Trav,
We are very sorry that your buying experience was not very good.
We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation.
We are very sorry that these circumstances made your purchase from us not so satisfactory.
Service Hero
Yayyyyyy I received my new cap today
Yayyyyyy I received my new cap today, it’s awesome and loving it ! Thank you Hatstore Team. I’m gonna place another order real soon, browsing now 😁
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Raymond,
Yay! 🎉 We're so excited to hear that you love your new cap! Thank you for your awesome feedback, and we're delighted to have made you happy. Enjoy browsing for your next favorite piece—we can’t wait to see what you pick next! 😁
Cheers
Vastaus yritykseltä Hatstoreaustralia
Hi Anthony,
Thank you for taking the time to leave us feedback. We're thrilled to hear that you were happy with the service you received from us.
Regarding the delivery of your order, we strive to ensure timely delivery, and I can see that your order arrived within the estimated time mentioned during checkout.
If there are any further concerns or if you need assistance with anything else, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Service Hero
Consistent failure
I have ordered off this company twice. Both times have had problems with shipping. Only one order has arrived and they are most definitely NOT IN AUSTRALIA
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Craig,
I'm truly sorry to hear about your shipping issues and any inconvenience this has caused you.
Regarding your concern about the location, we are a Swedish-based company and transparency is at the core of our values. We provide this information on our website, in the checkout, and in the order confirmation we send to you, ensuring that you have full confidence in your shopping experience with us.
Since the package is shipped from Sweden delivery time might be longer.
Please get in contact with us with your order details so we can investigate this delivery issue and find a solution 😊
Service Hero
Warning very misleading, read before you buy!
Warning very misleading, read before you buy! They sneakily advertise as being in Australia but in fact are based out of Europe. Their website makes you think you are buying a product that is local. However once you're order is placed, you find out there is a extended delivery wait time and your product is coming from Sweden or Germany.
On top of this they have terrible customer service staff who take days to respond and do nothing to assist your requests. If I had of known that the product was coming from out of country I would not have bought it.
Because of this the product never arrived on time for a birthday. The product was also overpriced considering all of this.
PS hatstore don't reply to this with some "sorry we care message" to make people think your a good company. Your a scam.
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hello,
We appreciate your feedback and apologize for any confusion caused. We want to clarify that we do not conceal our Swedish origin. We aim to be transparent about our location and shipping processes on our website. We're truly sorry for any inconvenience caused by the extended delivery time and the misunderstanding regarding the product's origin.
Service Hero
Best customer service experience in years
Hands down the best customer service experience that I have had in many years, and the hats are fantastic. Would and will order from here again!
3. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Chris,
Ahh we're very thrilled to read that you are satisfied with our products and help you received from our Customer Service 🫶Thank you so much for the kind words and the compliments! :D
We are very happy that we have gained a loyal customer with you.
We look forward to your next order.
Service Hero
Great customer service
Viktor first reached out when there was a problem with the logo design. Eventually, I found an alternative that Viktor quickly approved for production. He was extremely helpful and always responded to my emails in an timely manner.
28. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Lisa,
Thank you for your lovely review for us.
We are very happy that everything went as you expected and that our customer service was able to help you.
We look forward to welcoming you again ;)
Service Hero
Great products. Awesome customer service …
Products look fabulous and awesome customer service. Speedy communication and exceptionally helpful. Would definitely recommend. Thank you
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi,
We can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with your product and the quality of our service :)
We look forward to seeing you with us again in the future!
Basia
Service Hero
Thorough And Trustworthy
The support team at Hatstore Australia NEVER fail to guide you through any order issue. They are friendly, professional and efficient. On this occasion my order was delivered to the wrong address and the problem sorted itself out. However, it was Sarah’s quick response in initiating and progressing the investigation that was impressive. She answered my first email and was consistent in keeping in touch throughout what turned out to be a minuscule problem. An excellent, friendly experience.
14. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi George,
thank you so much for sharing your exoperienze with us here.💛
We very much appriciate your kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service and that the problem with the delivery got solved.✨
Service Hero
Lesson learnt.. Buy local
The hat ordered on 2 Feb has been "This item has been processed at our gateway facility and cleared for departure, but it hasn't been handed over to the air or sea carrier yet." for the last 11 days.
Multiple enquiries regarding why there is the hold up... the very helpful generic response has been "“Rest assured, once your package arrives in Australia and is processed by customs, you will see an update on the tracking page."
How this helps in any way has me stumped.
Large, inpersonal overseas based.. Lesson learnt.. Buy local
13. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hello,
My sincere apology for any confusion caused by our company name. We are based in Sweden and send over the whole world, to Australia as well. We make efforts to highlight our location during the checkout process and throughout the order and shipping information to ensure transparency.
We are very sorry that the delivery is taking longer than expected because your parcel is being held up in customs.
We hope that your parcel will arrive as soon as possible.
You can contact our customer service team at any time. It is very much in our interest that you are satisfied with your purchase.
Service Hero
Takes a few weeks but good quality
Review Updated:
The website now includes more obvious mentions of the products shipping from Sweden.
I did receive my products within few weeks.
The quality was excellent.
A couple of weeks after ordering I was wondering why I hadn't yet received my shipment of hats which appeared to be in stock when I purchased.
I checked the tracking info and saw they where shipping from GERMANY!!!
Only then did I check the trustpilot reviews (should always check trustpilot before ordering) and saw many people having the exact same complaint and responses pointing out that the about us page clarifies the store is not based on Australia.
This is disingenuous; don't call your site HatStoreAustralia but then leave the burden on the consumer to carefully study the About Us page to realise they ship from GERMANY!!!
OK, you don't want to change your URL for SEO purposes, but at least make it clear to people before they checkout that the products may take a few weeks to arrive as they ship from Germany, not Australia.
I eventually received the hats and they are as advertised.
UPDATE:
Your response says;
“do however get back to us via email and we will gladly look into this for you and find a solution :) “
Seriously, what is there to “look into”?
This is nonsense. The issue I’m having is one you already know about, and why 30% of your reviews are 1 star!!
Your response fobbing me off indicates you have zero intention of making any real change.
A person who lands on a product page and proceeds to checkout because the product is listed as in stock ready for immediate despatch, should be able to clearly see the product ships from a different continent with several weeks of shipping time, before they confirm their purchase.
If I ever see this change, then I’ll update this review.
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Biz User,
We are very sorry that your buying experience was not very good.
We indicate in several places on our website that we are a Swedish company. As we inform on the website we are a Swedish company and all orders are shipped from Sweden.
We are very sorry that these circumstances made your purchase from us not so satisfactory.
Please do however get back to us via email and we will gladly look into this for you and find a solution :)
Gabriel
Service Hero
Product issue resolve, no fuss!
I have been purchasing through Hat Store over the last 2-3 years & their range is huge, the quality is good & their service always timely. I recently had my 1st issue with a product that was delivered, being the incorrect size. I requested assistance & the reply was immediate, helpful & without suspicion. I replied with the detail they requested, a couple of pictures & a little detail. Hat Store immediately recognized there was an error at their end & they confirmed a replacement was on its way & that I was free to share the incorrect size with a friend at no cost for the item. This organization is all over customer service backing their terrific product range
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Matt,
Thanks for the feedback.
Sorry to hear that something went wrong at first but great that we could still find a solution!
Thank you very much for the praise 😊
See you next time and have fun with your delivery.
Viktor
Service Hero
Gabriel supplied me with a replacement…
Gabriel supplied me with a replacement hat, which was unexpected and greatly appreciated.
Amazing customer support
19. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Luke,
We can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service :)
We look forward to seeing you with us again in the future!
Salah
Service Hero
Super easy
Super easy, great functionality regarding hat design and finally backed up with great customer service rectifying a mistake I had made during the ordering process
10. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hello Adrian,
Thank you for your great review.
We are very happy that everything worked out as planned and that you are pleased. It means a lot to us that you are satisfied with the shopping experience and our customer service :)
Salah
Service Hero
Should not be allowed to call this…
Should not be allowed to call this company Hatstore Australia because they are NOT in Australia The name is misleading
I ordered because I wear 9Forty New Era caps all the time. and I made a huge mistake buying from them as I thought I would receive them earlier …instead it took 3 weeks because they were coming from Germany …not here in Australia
I don’t recommend Hatstore Australia…as they are not an Australian company and not based in Australia
21. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Angela,
My sincere apology for any confusion caused by our company name. We are based in Sweden and send over the whole world, to Australia as well. We make efforts to highlight our location during the checkout process and throughout the order and shipping information to ensure transparency.
We can assure you that all products we sell are 100% original and if you need any assistance we are glad to help you with that. You are welcome to get in contact with us at support@hatstorecanada.com and we are glad to answer all your questions
Gabriel
Service Hero
Deliberately misleading name
Unbelievable that you can be called Hat Store Australia and be not even be based literally the furthest possible distance from Australia!
Sure they will tell you they explain it clearly on the “About Us” page, but who goes to an About us page when online shopping.. for hats?
The name is clearly and deliberately misleading and has led to gifts missing a birth day.
Very disappointing
15. joulukuuta 2023
Vastaus yritykseltä Hatstoreaustralia
Hej,
We appreciate your feedback and understand your disappointment. We want to apologize for any confusion caused by our company name. We make efforts to highlight our location during the checkout process and throughout order and shipping information to ensure transparency.
We sincerely regret any inconvenience caused to your gift-giving experience. Your input is valuable, and we will explore ways to enhance the visibility of our origin information to avoid such misunderstandings in the future.
If there's anything specific we can assist you with or if you have further concerns, please don't hesitate to reach out.
Service Hero
Hatstore had what i was looking for
Hatstore had what i was looking for, reasonably priced with an excellent variety of choices.
Unbeknown to myself I made an error with my order on one cap and the next day i recieved an email letting me know and what i needed to do to rectify. Appreciated and wish to recognise this sort of customer service.
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hatstoreaustralia
Hi Anthony,
Thank you so much for your kind words. Indeed, we try our very best, so that you will have your best shopping experiences with us. We are always very happy to help and super cool that you are satisfied. That makes us very happy.
Again and again with pleasure!
Carmen
Service Hero
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