Haslams Estate Agents Arvostelua 

We had an extremely poor experience with Haslams. Poor communication, Poor check-out process.
We paid for a professional clean when check-out, but Haslams still casually logged it as a "self-clean" in their system without any prior communication, and subsequently tried to charge us an additional £300 for a second cleaning. Furthermore, they attempted to hold us liable for pre-existing damages and refused to review our evidence. They just casually dismissed our proof, claiming our photos "were not trustworthy" and that "timestamps can be photoshopped". When we requested side-by-side photographic evidence comparing the property's condition before move-in and after check-out, they completely evaded the request, clearly because they have no evidence to support their claims.
While we have raised a formal dispute with the TDS, the immense time, effort, and emotional stress we’ve endured could have been entirely avoided with a trustworthy agency. Save yourself the stress and avoid Haslams.

Poor experience overall. Communication was consistently delayed, for both repair and during the checkout process. A simple change for blind took more than 4 months. And they told us to redo cleaning at 4pm the day before the last date we can enter and charge you £300 for them to do cleaning even you pro-cleaned properly. The property manager Bushra was always out of office and when check out, the manager Thomas refused to properly read or engage with our negotiation points.

The check-in report was quite rough and general across the property, but the checkout report was much more detailed and focused on small marks, tears, and issues that could potentially be charged to us. Look at how close they check the fridge, I cannot imagine they dare to charge for it. This is so unfair and inconsistent.

I would not recommend this agent based on our experience.

Haslams managed my tenancy for 5 years with utmost professionalism. In particular Harry Wells who manages property inspections always responded to any tenancy issues speedily and ensured my interests as a landlord were always safeguarded. I've used many estate agents over the years and Haslams are by far the best!!!

After two failed purchase attempts involving properties marketed by this agency in Reading last year within roughly 8 months, I think future buyers should exercise extreme caution.

The first purchase collapsed due to EWS1-related fire safty certificate issues. The second property later received a Level 3 survey identifying multiple major defects and structural concerns.

What concerned me most was not simply that defects existed — older UK properties can naturally have issues — but the way the situation was handled after the survey results came back.

After raising the findings, I received multiple lengthy phone calls attempting to pressure me into continuing with the purchase despite the seriousness of the report. During these conversations, I was told that “surveyors are paid to write bad things about properties,” which I found deeply unprofessional and irresponsible advice for such a major financial decision.

The process became extremely stressful. Instead of acknowledging the concerns properly, there seemed to be repeated attempts to minimise or dismiss them. In the end, the survey findings were independently validated when the lender (Barclays) ultimately refused to approve the mortgage due to the property’s condition.

At that point, it became very clear the survey was not exaggerating anything.

Buyers should absolutely carry out independent surveys and take professional advice seriously, regardless of pressure during the sales process.

I would strongly recommend that future buyers proceed carefully, do thorough due diligence, and avoid allowing themselves to be pressured into proceeding against professional advice.

I had a very good experience with Haslams while looking for a rental apartment in Reading. I had several viewings that all were friendly and professional. Upon finding a suitable property, both Holly Adamson and Alice Baker were very helpful in guiding me through the referencing procedure and the signing of the tenancy agreement, which is especially helpful for expats trying to navigate the UK rental market. Thanks a lot!

Alice and Holly made the whole process of letting my first property easy. Given that I'm unfamiliar with the process, having them to walk me through it was very helpful and I couldn't recommend them enough.

Great service.

Meeting with Laura today has made our enquiry more reassuring and helpful. Laura answered our questions in confidence.

I am a relocation search agent and have secured two properties via Haslams. I have to say they are a great agent to work with and are very professional. If I was a tenant looking I would certainly approach them as the whole process was very easy.

Katie has made it a pretty easy move and been quick to answer questions.

I recently rented an apartment through Haslams, and the whole process was smooth and straightforward from start to finish.
A special thank you to Alice Baker, who made everything so easy. She was professional, responsive, and always happy to help with any questions I had. Her support really made the experience stress-free.
I would highly recommend Haslams, and especially Alice, to anyone looking for a hassle-free rental experience. A well-deserved 5-star service!

We had a very positive experience with Haslams Estate Agents. Alice Baker was very helpful with document checks, referencing, and communication with the landlord, which made the rental process much smoother for us, while Laura Kirby was excellent during the property viewings, explaining everything clearly, knowing each property in detail, and helping us understand the additional costs and services. We are very grateful to both Alice and Laura for their professionalism and support.

I recently secured a rental apartment through Haslams and I'm very satisfied with the experience so far. I'm looking forward to moving in and will be sure to share an update once I do!

From start to finish, the process was smooth and professional. The staff were incredibly helpful when it came to arranging viewings, and the tenancy check process was impressively streamlined - fully digital with minimal effort required on my part. Communication throughout was clear, prompt, and brilliant.

A special thank you to Isobel Lunn and Katie Wild for their outstanding support during this process - I truly appreciate everything you did to make this happen!

Overall, I'd highly recommend Haslams to anyone looking for a letting agency that makes renting as stress-free as possible.

I had a marvellous experience with Haslams. Special thanks to Alice Baker. She helped me quite well and make look the process very smooth.

Katie Wild provides good customer service, she monitored closely with my rental contract status and sent me the updated apartment service documents.

I had a good rental experience so far.

We saw few properties with Haslams and Laura was our agent and she has been exceptional. She explained everything patiently and engaged us in friendly conversation which made viewings very easy for us. Definitely recommend her.

It was great working with Alice on getting everything ready for my tenancy. Fast and reliable.

I’ve had a really positive experience working with Haslams as my leasing agents. Alice has been especially helpful—she’s very attentive and always makes sure my requests are supported. I also really appreciate how prompt she is in responding to any queries I have. It’s been a pleasure dealing with her!

We had a great experience with Haslams Estate Agents, and in particular with Katie Wild, who was absolutely fantastic throughout the whole process.

Katie was professional, responsive, and very supportive, always taking the time to explain everything clearly and keep us updated. She made what could have been a stressful process feel smooth and straightforward, and we really appreciated her help and attention to detail.

Thank you, Katie, for your excellent service and support. We would highly recommend Haslams to anyone looking for a reliable and friendly estate agent.

I was supported by Katie Wild on the extension of tenancy agreement and she always responded swiftly!