Harrowellis Arvostelua 76

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great shoe company! The shoes are comfortable, good quality, and look really nice. Shipping was fast and everything arrived in perfect condition. I'd definitely buy from them again.

Saanut 5/5 tähteä

I had a very positive experience with this company. The shoes are well-designed, comfortable, and made with quality materials that feel durable and supportive for everyday wear. The craftsmanship and... Näytä lisää

Saanut 5/5 tähteä

Hands down one of my best shoe purchases ever💖 Super comfy, stylish, and high quality. I’ll definitely be a repeat customer.

Saanut 5/5 tähteä

I bought pants here and they were really nice and the good size when i tried to get in touch with them to ask when my package would arrive they answered quickly and were really helpful

Yrityksen tiedot

Yrityksen kirjoittama

Harrow Ellis was built on a simple belief: great shoes shouldn't ask you to choose between how they look and how they feel. Clean lines, careful construction, and details that matter — without the noise. Designed for the way you actually move through your day. Made to last, made to fit, made to earn their place.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

76 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

If I could give negative stars I would

If I could give negative stars I would. These shoes are not what they advertise. Go ahead and waste your money. My kids were dying laughing at the quality and how they looked on. I literally threw them in the garbage BEFORE embarrassing myself in public with that garbage on. Buyer be aware…like oceanfront property in Montana!!!

21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Harrowellis-logo

Vastaus yritykseltä Harrowellis

Hi Bruce,

Thank you for your feedback, and we are sorry to hear the shoes fell so far short of your expectations. We completely understand your disappointment, and we take it seriously when a customer feels our product did not deliver on what was shown.

Quality and accuracy in how we present our products matter deeply to us, and your comments have been passed along to our product team for review.

We would genuinely like the chance to make this right for you, and we hope you will give us the opportunity to do so.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Saanut 1/5 tähteä

I ordered two pairs of shoes from this…

I ordered two pairs of shoes from this site that I need before an international trip. Their website states the shipping time is 4-6 business days, so I ordered based on that information to have the shoes on time before my trip. Order status has been stuck on “label created” for days. When I contacted customer support through the email listed on their site, I got no response despite repeated tries. Can’t get through on the phone either. Finally got through by sending a third message and then I’m told the order will be shipped within 8-12 days - and they refuse to cancel it now.

Extremely unprofessional in my opinion and I do not recommend this site. Several other sites sell the same products, but because harrow Ellis wasted days before responding so I won’t be receiving anything in time for my trip even if I ordered elsewhere. Stay away is my advice.

Edit: for anyone reading, they asked me to reach out in the response seen here to make it seem as if they care - but they still don’t respond

6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Harrowellis-logo

Vastaus yritykseltä Harrowellis

Hi Mona,

Thank you for taking the time to share this, and we are truly sorry. We understand you placed your order based on the shipping timeframe shown on our website, and we fell short of that commitment at a time when it genuinely mattered to you.

We also sincerely apologise for the difficulty you experienced reaching our support team. That delay in communication is not acceptable, and we understand the frustration it caused.

We would very much like to look into your order and explore what options are available to you. Please do get in touch so we can assist you properly.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

Saanut 1/5 tähteä

Purchased a pair of heels for 74.95 and…

Purchased a pair of heels for 74.95 and received a pair that did not match the picture. It had brown straps in the picture and came with silver sparkle straps. Experienced extended bartering emails with the customer service rep telling me I can keep the item and would receive a store credit. I wanted to return for a refund and kept emailing her over several days and she would only offer store credit. I asked for return policy and she wouldn’t send it. Finally received a form and was told I could get a refund if I returned item to a China address (within 30 days from delivery) and by then it was too late.

16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Harrowellis-logo

Vastaus yritykseltä Harrowellis

Dear Tkmknk,

Thank you for sharing this, and we are truly sorry for what you experienced. Receiving an item that doesn't match what you ordered is genuinely frustrating, and the difficulty you faced trying to reach a resolution only made things worse. That is not the standard of care we hold ourselves to.

We understand how disheartening it must have been to feel unheard over multiple exchanges, and we sincerely apologise that a straightforward resolution wasn't offered to you sooner.

Your feedback has been noted and will be reviewed with our team.

For further assistance, please email us at info@harrowellis.com with your order number and the subject line "Review from Trustpilot." Our team will make your case a priority.

Warm regards,
Harrow Ellis Team

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