Harrington Brooks Arvostelua 

2 717
•
TrustScore 1/5 tähteä

1,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I ordered a men’s 2 piece sweat outfit for $105.00 , never received email or track number. I requested a refund because the order never arrived, Joanna Brooke claimed refund was submitted, never show... Näytä lisää

Saanut 1/5 tähteä

Was with these cowboys for a while 2012 to about 2017 before they conned me about of my agreement. Debt nearly cost me my life. Now im back in a fit state i will be pursuing these criminals to the... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

It took almost 12 months of payments from me, for them to actually do anything!! I was advised by Harrington Brookes at the very beginning to halt ALL payments to my creditors... I then incurred almo... Näytä lisää

Saanut 1/5 tähteä

Worse company ever! Has left me sorting my accounts after over paying a couple of them in the last 7 months of my plan. With the remaining accounts, they told me I would be debt free in 11 months... Näytä lisää

Yritys on vastannut

Yrityksen tiedot


Yhteystiedot

1,0

Huono

TrustScore 1/5 tähteä

3 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,0

Kaikki arvostelut

(2 717)

1 arvostelu kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Brilliant company

We found them a very helpful and caring company in sorting out our debts, especially when my husband became terminally ill.

21. helmikuuta 2017
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

We're sincerely sorry to hear about your husband. We know that it’s important to have people around you for support when going through difficult times. Just know that our advisers are always only a phone call away - Luke

Saanut 5/5 tähteä

great bunch of people

without these people I would have been in a really bad place, they not only helped me with my financial problems, they actually cared about how I was. one young lady inparticular (she knows who she is) contacted me on a regular basis to ask if I was coping and if I was ok, she probably dose not realise what she did for me. I can only express my heart felt thanks to this wonderful person and to the company for concluding my problems in such a caring and professional manner. thank you.

21. helmikuuta 2017
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

That’s fantastic to hear, Neil. Having the time to breathe and have a conversation about your finances can make a huge difference to your mindset and resilience. We’re so glad that we could help you see the road ahead. Thank you for your feedback - Luke

Saanut 5/5 tähteä

Happy

Really good at what they do! It's really hard when you get yourself in a situation you are struggling with but they really do help. I thought no way this is to good to be true things don't happen good for me like this but it has and I can start to rebuild myself bit by bit..... amazing staff always keep you in the loop and offer good advise and are clear about what will happen

20. helmikuuta 2017
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

It’s great to hear that we helped you with your financial difficulties, Kate. We know that it can be extremely difficult and uncomfortable talking about money when facing financial hardship. That’s why our colleagues are trained to support our customers and approach these conversations in a sensitive manner. During the rest of your time with us, please make sure you continue to speak to our team on a regular basis so that we can support you wherever possible. Thank you - Luke

Saanut 5/5 tähteä

Peace of mind

From the first Phone call up until the present day I have found Harrington Brooks outstanding. Staff are friendly and polite. I am kept updated regularly. If you have bailiffs at your door ring them the bailiffs disappear. My payments are very affordable and the stress an worry have vanished from my life. I recommend Harrington Brooks so glad I found them.

19. helmikuuta 2017
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

Hi Andrew, thank you for taking the time to share your experiences and review our service. We're glad we've been able to help you take back control of your finances - Luke

Saanut 5/5 tähteä

Great

Firstly thank you for helping me resolve all of my debt issues after reading the negative feedback on trust pilot I was put off with the fees involved and actually spoke with stepchange first and then gave HB a chance and after the team explained it all made sense and I will aloborate on this further
As my debt level in 9k over the next 60 months I will pay back 6k in total and any remaining debt will then be written off so when people have said they con you they really don't yes there are fees and yes they are not a charity and do take fees you never really pay back all your debt but after speaking with step chamge they wanted me to give up a lot they even told me to stop buying meals at work drinks at work I was even told to bottle water as HB actually listened and under stood my needs when stepchange only care about making you pay more so they get a better cut also step change do charge a fee so not really a charity or free service they just don't charge on going fees like HB but either way once you make the final payment the debts whipped off and I have found HB to be very helpful even to when I got contact from a creditor they got straight on the case yes there was bumps along the way but they ironed them straight out there has be a time when my first request got missed but when you actually talk to them and not at them you really understand that they are busy but are more than happy to help to the point they actually continually apologise they haven't responded in a timely manner the same day and they do have a fair process in place to help deal with all customers but they need time and we all need to remember that we have got over selves in this situation and we really shouldn't blame them for our own issues when you actually read the paper work they send at the start of the IVA and you actually understand this all of the issues they face and we face is because the banks actually put them there they only help us manage and help give us the chance to become debt free I would recommended HB to all in need and to the people that have bad things to say then I feel sorry for you as you don't seem to have give these guys a chance to help or listern to what they have got to say and your blaming them for your own overspending and debt problems I'm happy with there service I work in a call centre and when people blame you because of there own issues or they don't ask the correct questions they like to blame others we got our selfs into this situation without HB the most people couldn't even pay back there debt with the interest and admin fees banks charge

This is the reason I have left this lenghty feedback hopefully people will understand from now on

15. helmikuuta 2017
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

They're ok

They do help but when I sent a letter to them about a debt I had they said they would let me know the out come but I'm none the wiser to know if they have sorted it

7. helmikuuta 2017
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

Sorry to hear that you aren't satisfied with the service you've received. Your feedback has been forwarded to our team of experts to handle your complaint. Thank you.

Saanut 1/5 tähteä

Worst experience

If you are in need of doing an iva. Read reviews before choosing what company to go with.
I made that mistake, chose harrington brooks company and unfortunatly regretting it everyday.
Still stuck with them for another 3 years.
There nice as can be at the start but wait a couple of months and that will soon change.
Customer service i think is very poor.
Cant get the help you actually need.
Would not recomend to anyone.
After reading reviews on other sites i wish i had struggled a bit longer and gone with another company, would deffinatly be worth the wait and struggle

12. joulukuuta 2016
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

Hi Chris, I've sent your review through to the appropriate team to resolve your issue. One of my colleagues will be in touch to help - Luke

Saanut 1/5 tähteä

Not to be trusted AT ALL!

I signed up with them last year as I was at this point nearly £4k in debt and some of it was to a payday loans company.

When I signed up for them they made me feel like I was being this strong brave young mum (of an infant at the time) as I was supporting a family of 3 on a minimum wage and had no money to pay my debtors.

But my first suspicion was that they asked me to cancel my cards (declaring them as lost) so that debtors can't take payments off the card. I thought that wasn't legal surely? But thought they were only looking after my interest.

Secondly I had checked as soon as I paid the months fees and they hadn't even paid ANY of my debtors. I phoned them and they basically fobbed me off.

What made me really furious was that I still was getting final notices from all my banks and loans demanding payment otherwise they'd sell my details to debt collection party. I was so scared, and luckily I have arranged a repayment plan with all of them and cancelled my membership with Harrington Brooks. Cheekily they have still tried to sign me back up.

Please DO NOT sign up to them. If you owe so much money please just phone your banks and loan companies and arrange your repayment plan. They would even take payment as little as £1 a month if you're that broke.

7. lokakuuta 2016
Oma-aloitteinen arvostelu
Harrington Brooks-logo

Vastaus yritykseltä Harrington Brooks

Hi Katharine,

On behalf of Harrington Brooks we are sorry to hear that you feel you didn’t receive a great customer experience with us. We do advise customers who can’t afford the contractual payment to cancel their payment method e.g. direct debit. We do this to prevent your creditors taking money out of your account.

From your feedback we have noticed that you were still receiving contact from your creditors. This is normal during the start of a Financial Plan. In some cases, accounts may be passed to third party collection agencies. We would then contact the debt collection agency on your behalf to try and negotiate an affordable payment. We would like to assist in checking our distribution of funds to your creditors and to do that we would need to speak to you so that we can investigate it further. Please could you contact us so that we can reassure you with our procedures and help with any additional issues. Our details are at: www.harringtonbrooks.co.uk/contact

Thank you

Saanut 5/5 tähteä

Stress free at last

I was advised to try Harrington Brooke's as my debts got on top of me due to me not being able to work due to recently being diagnosed with cancer. Harrington Brooke's were so understanding and we went through all incomings and outgoing so we came up with an arrangement plan that I was comfortable with and could afford in and out of employment. I literally think they are an amazing company and have helped me every step of the way. I would recommend them to anyone

21. syyskuuta 2016
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

there only look after them. fees fees fees.

very nice money making system you have HB . i fell into £910 arrears with my payments to you . i pay £150 per mouth so my IVA was extended by 9 mouths. so that equals £1.350. how in my last year you want to extend it by another 6 mouth....? when will my IVA end. ?????so you want to make another 900 from me with only 300 going to my debt being payed off. nice work if you can get it. avoid this company do not enter into IVA with them .
.gov.debt is better. i would love HB to reply to this . i will be contacting FCA about this.

21. syyskuuta 2016
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Harrington brooke are a total disgrace

Harrington brooke are a total disgrace you pay them a monthly payment and you have to contact your creditors yourself so why pay them the fee a void with all costs they only after money they charge around 300 before creditors get anything there free company out there who will help pay plan national debt help and step change all free were you don't pay any fees what so ever

17. elokuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing

They are amazing, helped from day one wasn't judgmental like some companies are.
I would advise these to everyone that was in my position.

7. kesäkuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

would recomend to anyone

From the very first phone call Harrington Brooks were kind, understanding and nothing was too much trouble. they kept us informed all the way and even call now everything is in place to make sure everything is ok. amazing service!!!!!

26. toukokuuta 2016
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Freedom

I was a bit worried at first because i had so much debt. However after one phone call, and then a call back to me, my mind was soon made up. The way forward was a clear road. There has been the usual letters and phone calls off creditors. I forward any letters i have to Harrington Brooks who deal with them for me. Phone calls . I instruct the callers to contact Harrington Brooks.
I can now focus on my future again.
Thank you Harrington Brooks.

30. huhtikuuta 2016
Oma-aloitteinen arvostelu

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