Easy to deal with, not pushy, no hastle & certainly no pressure to buy, coins were suggested to my interest… end of ! Will deal or buy from again, also interest free instalments over a period of time... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I felt at ease talking to the gentleman and he was very friendly and informative and cheerful. Could have talked to him all day without getting bored. Also the speed of delivery was great.
Yritys on vastannut
So simple fantastic purchase for me a complete set of king charles coins 2026 great value really pleased
Yritys on vastannut
Very polite and genuine person on the telephone. Who also informed me about the other coins available to buy. However confused to see different numbers on how many coins have been minted on differ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Harrington & Byrne, established in 2014, has carved a niche in the world of collectors by providing unparalleled access to coveted limited edition precious metal coins. Over the years, we have expanded our offerings to encompass the most comprehensive range of numismatics available in the UK, achieved through close collaborations with experienced and reputable suppliers. These relationships enable us to source coins from private UK mints, independent coin dealers, and official mints worldwide, making otherwise elusive treasures accessible to our clients. In 2019, we introduced the Editions brand, specifically tailored for collectors who seek to commemorate significant national events and anniversaries through coin collecting. This addition further enriched our portfolio and catered to the unique interests of our clientele. Building on our success, Harrington & Byrne Philatelics emerged in 2015, opening new avenues for growth and diversification. In collaboration with esteemed private stamp dealers across the UK, we began by offering collectors the opportunity to possess coveted items such as the original Penny Black, the world's first postage stamp, complete sets of definitive GB stamp collections, and rare first-day covers. Our scope expanded to include an extensive array of sought-after limited edition philatelic releases, including the latest Royal Mail issues. At Harrington & Byrne, we are committed to enriching the collections and experiences of our clients, offering them access to the world's most exclusive coins and stamps while commemorating important moments in history.
Yhteystiedot
17 Hanover Square, Mayfair, London , W1S 1BN, London, Yhdistynyt kuningaskunta
- 0800 038 5370
- customerservices@harringtonandbyrne.co.uk
- harringtonandbyrne.co.uk
4,8
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All good satisfying experence
24. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Susan,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Vastaus yritykseltä Harrington & Byrne
Dear Colin,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Exploitative and amoral
H&B took nearly £40,000 from my 90yr old stepfather who has dementia. Over the summer of 2024 H&B sold my stepfather a vast quantity of first day covers and commemorative coins. The total ‘sales’ were over £84,000. It was only when I got a power of attorney that I discovered the extent of their sales activity.
Over that summer they were taking nearly £10,000 a month in instalment payments. When I contacted them to find out what was happening, their only answer was that they have a responsibility to their customer and assume they have the funds to buy whatever they’re sold.
My stepfather has dementia and is susceptible to sales calls. He also loves to chat to people on the phone, and loved his collection, something that H&B were happy to indulge in return for more exploitative calls. It is plainly obvious on the phone that my stepfather gets confused, but H&B saw sales and money and didn’t care about any impact.
H&B eventually agree for the return of some items in return for cancellation of the debt, but he was still over £35,000 out of pocket. We now have to ration his home care.
He was hugely upset when I told him what had happened. His life-long passion had been turned into shame and embarrassment. He felt stupid and couldn’t understand they H&B would do this, thinking they cared for him as a long-term customer.
It was clear from the call logs I got from them that the sales team rapidly increased the calls and sales to my stepfather over 2024, knowing they were indulging his passion and exploiting him. It was only after I stopped all payments that they took notice. Until then they were happy to take £10,000 a month from him. At no point did anyone from H&B check the repayments were affordable, they just kept increasing their sales.
Do not use this company, they say they have policies to protect their customers. This is untrue – they refused to share these alleged policies or show any contrition for their actions.
They will exploit anyone who is a customer and have no morals at all.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harrington & Byrne
Hi,
Thank you for your review.
We are very sorry to read your comments, but we do not accept the characterisation of our business, our staff, or the way this matter was handled. Harrington & Byrne has traded for more than 12 years, and we take our responsibilities towards all clients extremely seriously, particularly where there may be any suggestion of vulnerability.
We have internal policies and training in place to help staff identify and respond appropriately to potential vulnerability, including guidance based on Trading Standards principles and a structured approach to recognising, empathising, asking appropriate questions and listening carefully. When we are made aware of a Power of Attorney, health concern or other relevant circumstance, we take immediate steps to review the account and apply appropriate safeguards.
In this case, the customer had held an account with us for over seven years and had previously demonstrated independent decision-making, including choosing whether to purchase, declining offers, and returning items where appropriate. Before you contacted us, we had not been notified that the customer should be treated as vulnerable.
Once you made us aware of the circumstances, we acted promptly by freezing the account and preventing any further activity. We also constructively resolved the matter by agreeing to accept a substantial number of returns outside our standard return period, which cleared the outstanding balance and resulted in a refund. This resolution was agreed almost a year ago.
We strongly reject any suggestion that Harrington & Byrne deliberately exploits vulnerable customers. That is not how we operate. We appreciate that this is an upsetting and sensitive matter for your family, but we believe we acted responsibly once the position was brought to our attention and made significant concessions in an effort to reach a fair resolution.
If you would like to discuss anything further, please contact us directly so that we can review the matter privately and appropriately.
Best wishes,
The Harrington & Byrne Customer Service Team
thank you very much paul love
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harrington & Byrne
Dear Paul,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
UK collection set
My package arrived today, I received no message to expect it today, but anyhow it looks fantastic, I'm very pleased with it. presentation 10/10
Quality and value.
Thank you
19. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Very pleased with what you sent
Very pleased with what you sent, very good value for money. Thank You
I am not a stamp collector, but the offer looked interesting.
17. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Sheila,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Vastaus yritykseltä Harrington & Byrne
Dear Felipe,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
By far the most important thing I need…
By far the most important thing I need for a positive experience is to be able to hear clearly a sales person WITHOUT a strong accent. My latest communication was listened to, when I asked not to have anymore calls till 2027 informing me of new availabilities I was confident I was listened to. I have a strict budget on non essential spending now that retirement is looming, many thanks
11. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Joanne,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
The person i spoke to was very honest…
The person i spoke to was very honest with me as to shat i was looking for and also said what you see on the TV is not the actual size so this was very helpfull to myself
11. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear David,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Excellent product friendly staff I'm…
Excellent product friendly staff I'm chuffed
17. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Keith,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Disappointed to now rate one star after…
Customer Service Failures and No replies
Disappointed to now rate one star after previously rating 4 stars and subsequently a considerable number of purchases paid for.
I have been emailing Customer Services due to an item not being received and them nevertheless having taken funds. The Customer Service continues to ignore all emails !
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Harrington & Byrne
Dear P Emp,
We have tried to contact you via telephone and email to resolve your concerns however we have so far been unable to reach you.
Please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
You always keep me in the loop…
You always keep me in the loop regarding new products that might interest me,and prvide very professional service.
10. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Roger,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Very good service
10. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Cathy,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
The order was completed satisfactory…
The order was completed satisfactory and in good time.
8. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Vastaus yritykseltä Harrington & Byrne
Dear Alison,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
take a chance. check these people out.
the perron I spoke with on the initial phone call was amazing and very informative a great experience . I will be looking to purchase more coins in the future..
27. toukokuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Johnnie,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
A good company to buy from
Easy to speak to with no hard selling. Everything explained in detail. Coins arrived in the next post
22. toukokuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Debra,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Fantastic service 😀
28. toukokuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Peter,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
all tranactions with you have been very…
all tranactions with you have been very good but I had to return silver coins yesterday and although I sent them in the prepaid envelope you sent to me I had to pay £18,95 or the post office would not accept the package
3. kesäkuuta 2026
Vastaus yritykseltä Harrington & Byrne
Dear Mr Hamilton,
Thank you for your review and for your kind comments about your previous transactions with us.
We are very sorry to hear that you were charged postage when returning your silver coins. The Post Office should not have charged you, as the prepaid envelope we supplied already had the correct postage label attached. We also include a covering letter explaining this, as we are aware that some Post Office branches occasionally charge in error.
We have now refunded the £18.95 postage charge to ensure you are not left out of pocket.
Thank you again for bringing this to our attention. We hope you are now fully satisfied with the service received, and we remain very grateful for your custom.
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
Vastaus yritykseltä Harrington & Byrne
Dear Colin,
Thank you for taking the time to review our business; we appreciate your positive feedback!
If you require further assistance, please contact us on our freephone number 0800 038 5420 or via email at customerservices@harringtonandbyrne.co.uk.
Best wishes,
The Harrington & Byrne Customer Service Team
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