Happen Arvostelua 1 021

Vastaus yritykseltä Happen

28. heinäk. 2025

Thank you so much for your kind words. We’re delighted to hear you had an excellent experience with our service and team. Your feedback means a lot to us and we truly appreciate you taking the time to share it. if there's ever anything else we can help you with, we're always here for you.
Kind regards,
The Happen Team

Vastaus yritykseltä Happen

25. heinäk. 2025

Dear Peter,

Thank you for your feedback – we're really glad to hear that you had a pleasant and helpful experience speaking with Emily!
We’re sorry to hear things have felt a bit drawn out and completely understand how frustrating delays can be. We can see that you’ve submitted the required information, and we’re currently reviewing everything. One of our team members will be in touch shortly with an update regarding your order. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out directly.

Kind regards,
The Happen Team

Vastaus yritykseltä Happen

23. heinäk. 2025

Dear Farquhar,
Thank you for taking the time to leave another review. We note that this is the third time you’ve submitted the same feedback, despite our previous efforts to address your concerns.
As outlined in our final response sent to you on 21/07/2025, your order was delivered within the required 48-hour window, in line with cold chain requirements. We also provided reassurance based on manufacturer guidelines confirming the safety of your medication under these conditions.
You informed us on multiple occasions that you disposed of the pen based on personal advice, without first consulting our clinical or pharmacy team. Please note, we would have been happy to clarify the cold chain integrity and confirm the product's safety if contacted. As the medication was not faulty and you chose to discard it without clinical consultation, we are unable to issue a refund.
Your feedback regarding background noise has already been acknowledged and escalated to our management team for improvement. This has also been communicated to you directly.
Kind regards
Happen Team

Vastaus yritykseltä Happen

Päivitetty 25. heinäk. 2025

Dear Arvind,
Thank you for taking the time to leave your review. We're genuinely sorry to hear you're dissatisfied and would like to clarify the steps we’ve taken so far to resolve your concern.
According to our records:
17/07/25: Your order was delivered.
18/07/25: You called to report a potential fault with your pen. We immediately requested photos to investigate and resolve the issue promptly.
19/07/25: Before providing the requested images, you advised us via email that you had left a negative review and would be posting further on other platforms.
22/07/25: We emailed to ask for a close-up image of the red bung area (where the needle attaches), as the initial photo you sent didn’t clearly show this.
22/07/25 (10:10am): You responded to say you would be unable to send further images until Thursday.
22/07/25 (11:01am): You emailed again stating your intention to raise a chargeback with your bank.
22/07/25 (18:05pm): You sent an additional photo.
23/07/25: We reviewed the image and followed up to clarify that we still require a clearer photo of the red bung in order to assess the issue properly.
Please be assured that we take reports of faulty medication extremely seriously. However, in order to replace a pen, we are required to follow proper investigation protocols to ensure patient safety and regulatory compliance. We have repeatedly attempted to obtain the necessary information to help you, but without the specific images of the pen’s bung, we are unable to confirm a fault or proceed with a replacement.
We are still happy to help resolve this — if you're able to send a clear photo of the red bung area, we will promptly review and advise you on next steps. Please feel free to contact us directly via email emily.singh@happen.co.uk

Vastaus yritykseltä Happen

22. heinäk. 2025

Dear Aine,

Thank you for your kind feedback.

We're delighted to hear that Krishnan was able to assist you efficiently and professionally during your recent call. It's great to know he took the time to provide a helpful alternative when you were experiencing difficulties uploading your evidence.

We truly appreciate you taking the time to share your experience. Your comments have been passed along to Krishnan and the team.

Please don’t hesitate to reach out again if you need any further assistance.

Kind Regards
Happen Team

Vastaus yritykseltä Happen

22. heinäk. 2025

Dear Nicola,

Thank you for your feedback, and I’m really sorry to hear about the stress caused by the recent delivery experience.

I completely understand how challenging it can be to coordinate parcel deliveries—especially with a demanding work schedule like yours. While I’m glad to hear the product arrived in good condition, I appreciate your concern regarding the limited delivery options currently available through DPD.
We recognise the need for flexibility, particularly for those who are unable to be home during standard delivery windows. Your suggestion about continuing deliveries via another company is completely understandable, and I’ll ensure your feedback is shared with our logistics team as we continue to review and improve our delivery services.

In the meantime, if there’s anything we can do to help ensure future deliveries are more convenient—whether that’s reviewing available options for your address or updating preferences—please don’t hesitate to let us know.
Thank you again for taking the time to share your experience. We value your custom and hope to find a solution that works better for you going forward.

Kind regards
Happen Team

Vastaus yritykseltä Happen

Päivitetty 25. heinäk. 2025

Dear Patient,

Thank you for taking the time to leave your review. We’re genuinely sorry to hear about your frustration.

We’d really like to look into this further for you; however, we haven’t been able to locate your account based on the details provided. We have reached out requesting more information but have not yet received a response.

To clarify, we do not stop prescriptions simply because a patient is going on holiday. In fact, we regularly adjust payment and delivery dates to accommodate travel plans—especially during the busy summer months. We’re always happy to support early deliveries when needed.

You also mentioned receiving a letter about an upcoming payment on the 27th, despite believing your prescription had been stopped. Please be assured that our system would not generate such a notification if your treatment had been fully discontinued. In cases where our clinical team determines that ongoing treatment may no longer be appropriate, patients are always contacted directly and clearly informed.

If you’re happy to provide your ordering information by replying to our information request or contacting us directly, we’d be more than happy to investigate this fully and work toward a resolution. Alternatively please contact Us directly at Kaz.kalhoro@happen.co.uk

Thank you for your patience and understanding.

Kind regards,
The Happen Team

Vastaus yritykseltä Happen

21. heinäk. 2025

Dear Salli,

Thank you for taking the time to share your experience. While I’m sorry to hear there was an initial issue, I’m very pleased that Kaz was able to resolve it for you.

We’re incredibly proud of the care and empathy our team members bring to their work, and your kind words about Kaz’s patience and dedication truly mean a lot. I’ll be sure to pass along your feedback to her.

If there’s anything more we can do to support you, please don’t hesitate to get in touch.

Kind regards
Happen Team

Vastaus yritykseltä Happen

21. heinäk. 2025

Dear Customer ,

Thank you so much for your kind words. We’re thrilled to hear that you’ve found our team at Happen to be professional and responsive. Providing prompt and reliable support is something we pride ourselves on, and it’s wonderful to know that your concerns have been addressed quickly and effectively.

We truly value your trust in us and look forward to continuing to support you with the same level of care.

Kind regards
Happen Team

Vastaus yritykseltä Happen

18. heinäk. 2025

Dear Marek,

Thank you for your feedback. We’re pleased to hear that you found everything to be handled on time and very efficiently.

Your comments are greatly appreciated, and we’re always here should you need any further assistance.

Kind regards
Happen Team

Vastaus yritykseltä Happen

17. heinäk. 2025

Dear Vanessa,

Thank you for your thoughtful feedback. We're so pleased to hear that you've experienced excellent communication and support from our team.

At Happen, we’re committed to being responsive, helpful, and dependable — so it's incredibly rewarding to know we’ve been able to meet your expectations when it matters most.

If there's ever anything more we can do for you, please don’t hesitate to get in touch. We're always here to help.

Kind regards
Happen Team

Vastaus yritykseltä Happen

17. heinäk. 2025

Dear Lyne,

Thank you so much for your kind words — we truly appreciate you taking the time to share your positive experience.

We’re thrilled to hear that you were satisfied with the service you received. Providing professional, reliable support is something we take great pride in, and it’s always encouraging to know we’re meeting that standard.

If there's ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.

Kind regards
Happen Team

Vastaus yritykseltä Happen

17. heinäk. 2025

Dear Donatella,

Thank you so much for your kind words — we're delighted to hear that you've found Happen to be helpful whenever you've had questions.

Providing clear, reliable support is something we strive for every day, and it means a great deal to know that it’s made a difference for you. Your feedback not only encourages our team but also helps us continue to improve and serve you even better.

If there’s ever anything you need or if we can assist you further, please don’t hesitate to reach out.

Kind regards
Happen Team

Vastaus yritykseltä Happen

22. heinäk. 2025

Dear Mr Minchev,

Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience.

I’ve looked into your order, which was created on 4th July and processed as quickly as possible — it was dispatched on 9th July because the 5th–6th July is a weekend when our pharmacy and couriers do not operate.
Your delivery was then attempted on 10th July, but unfortunately could not be completed as the required PIN code was not provided at the time. This security step is in place to ensure safe delivery of your medication.

I understand how frustrating this delay must have been and I sincerely apologise for the inconvenience caused. We’ve reviewed your call notes and can confirm our team was actively trying to support you throughout. If your issue is still unresolved or you need further assistance, please don’t hesitate to reach out to us directly — we’re here to help.

Warm regards,
Happen Team

Vastaus yritykseltä Happen

Päivitetty 16. heinäk. 2025

Dear Angela,

Thank you for taking the time to leave your review. I'm very sorry to hear that your prescription did not arrive when expected, and I completely understand how disappointing that must have been.

Upon reviewing your order, I’d like to clarify that the delay occurred because your Initial monthly review had not yet been completed. This review is required for clinical approval and must be submitted before we can proceed with dispatching your medication. Our team reached out to you to help complete this, and once it was done, we processed your order as a priority.
The delivery partner attempted to deliver your parcel earlier, but unfortunately, the first attempt was unsuccessful. A second delivery was then completed on the 16th.

We’re always here to support you, and if you ever need help with completing the review or managing future deliveries, please don’t hesitate to contact our customer service team—we’d be happy to assist.

Kind regards
Happen Team

Vastaus yritykseltä Happen

16. heinäk. 2025

Dear Rob,

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that Krishan was able to assist you quickly and effectively—especially as it was your first time needing support.

Providing fast and helpful service is something we take pride in, and your feedback means a lot to us. If there's anything else you need, we're always here to help.

Kind regards
Happen Team

Vastaus yritykseltä Happen

Päivitetty 17. heinäk. 2025

Dear Gary,

Thank you for taking the time to share your feedback. I’m sorry to hear about the difficulties you’ve experienced with your recent delivery and I appreciate the opportunity to clarify a few important points.

Order & Dispatch Timeline - Your order was created on 07/07/25 and dispatched without delay on 10/07/25, well within our standard 72-hour processing window. The tracking records confirm that the delivery attempt was made on 11/07/25, but unfortunately, it failed due to a missing or invalid PIN code required at delivery. Subsequent attempts were not successful, and the parcel is currently being returned to us.

Cold Chain & Medication Safety - We understand your concerns about the medication's stability. Mounjaro is shipped in line with strict cold chain protocols. As per the manufacturer’s guidelines and our own policies: The cold pack in your delivery helps slow heat transfer.
Delivery Requirements - As explained in our Terms & Conditions (section 10.5), we require that someone be present to receive the order and provide a secure PIN to ensure safe handover of prescription medication. We understand this can sometimes be inconvenient, but this policy is in place for patient safety.Customer Service Availability -Our team is available Monday to Friday, and while we do not operate over the weekend, we make it a priority to respond promptly once we reopen. We’re very sorry if this delay caused additional frustration.

We take your concerns seriously and are actively reviewing your case to arrange redelivery as soon as your parcel is returned to us. If you'd like to discuss this further, feel free to contact us directly and we will be happy to assist you.

Kind regards
Happen Team

Vastaus yritykseltä Happen

14. heinäk. 2025

Dear Tracy,

Thank you so much for your thoughtful message. We’re truly delighted to hear that you’ve felt supported, reassured, and safe throughout your journey with us. Your well-being is always our top priority, and it means a great deal to know that our team has made a positive impact.

We’re proud to be part of your progress and are grateful for your trust in us. Your recommendation is the highest compliment we could receive—thank you again for your kind words.

If there’s anything you need or if we can support you further, please don’t hesitate to reach out.

Kind Regards

Happen Team

Vastaus yritykseltä Happen

Päivitetty 15. heinäk. 2025

Dear Angela,

Thank you for reaching out.
We’d like to clarify the timeline and status of your order. from the time Your order was created ,processed and dispatched promptly, apologies if you felt like the process was delayed however we can see that your order followed the correct time line for it to be processed. you contacted our team and we confirmed that the order was with our dispatch team. At that time, we also sent an email informing you that the parcel would be dispatched the following day, 08/07/25, as scheduled.
The delivery was attempted on 09/07/25; however, it was unsuccessful due to the receiver being unable to provide a valid PIN code. As a result, the parcel has been returned to us by the courier.
If you would like us to resend the order, please confirm the delivery details and ensure the correct PIN code is available at the time of delivery. We’ll be happy to arrange a redelivery as soon as we hear from you.
Kind Regards
Happen Team

Vastaus yritykseltä Happen

11. heinäk. 2025

Dear Jacqueline,

Thank you for you feedback, we glad to hear everything arrived on time and that things are going smoothly overall. Mild tummy upset can sometimes occur, especially early on, but it’s great that it hasn’t been anything too disruptive.

Please don’t hesitate to reach out if anything changes or if you have any questions—we’re always here to support you.

Kind regards,
The Happen Team