Haodirect Arvostelua 

I've emailed to say I wish to return items. Acknowledgement emailed received asking why. I've responded and now they are ignoring me.

Left a 1-star review due to complexity of construction of bike shed purchased via HAO Direct. Noticed other 1-star reviews when posting…. All negative reviews have now been removed by HAO and only favourable reviews remain. Cannot trust the reviews on site which have clearly been doctored.

Do not buy

I bought two bikinis via Debenhams one was too small. Trying to obtain a return label & refund is proving impossible. Either their email bounces back, or they ignore me. Debenhams should have vetted them better.
It’s shocking as I’m within my rights

DO NOT USE. I had a problem with an order that I placed. The make and model differed from what I thought and I tried to cancel 10 mins after placing it.
They have no contact details except email to which they do not respond.
Stay away.

I bought a bikini via Debenhams with this company which was too small. Trying to obtain a return label & refund is proving impossible. Either their email bounces back, or they ignore me. Debenhams should have vetted them better, Debenhams customer service email says they cannot track this item and cannot assist.
If I could give a minus score on this I would and I will never use Debenhams online website again.
Stephanie Archer

Will not recommend, the item I ordered had some part missing, I contacted them and they never got back to me, very poor

This company is not to be trusted. I bought a bikini which is too small and trying to obtain a refund is near impossible. After sending several emails to them they asked if it had been worn. I answered no and asked again for refund instructions only to be asked if I wanted to keep it and I could have 50% refund. What's the point of keeping something I can't wear? I'm now waiting for a further email to advise me how to return but they're stalling. This has to be a scam. As for Debenhams, you should be vetting the companies you have on your website. This is unacceptable.

Awful. Do not purchase from this company.
I ordered 2 bikinis via Debenhams (Shame on you Debenhams for not vetting who you allow to sell through your website)
I have now asked for a refund 3 times as they are too small, they have asked me twice if I’d like to keep them for 50% off, I mean what part of too small are they not getting.
They are stalling and the customer service and company are not trust worthy enough.
I will definitely not buy from them again… stupidly I thought buying from Debenhams would be ok, clearly not.

I purchased a bikini online from Debenhams that was sold directly from this company. Trying to return it because it’s too small has been a joke. This is what I was offered quote “ considering the trouble and inconvenience that returning the product may cause you, would you like to accept a 50% discount for keeping the item?
It also can save your time to return it, or it can also be kept as a spare, in case of emergencies.” After I clearly stated it was too small. Very poor customer service finally offered refund after numerous emails repeating myself! Time will tell if I receive it?

I purchased an armchair from this company. I had bad vibes about them when I didn't receive a confirmation email. They are not answering my emails despite saying on the site that all emails are answered within 24-48 hours. It has been 6 days and no contact, no phone number on the site. The order reads 'fulfilled' on the purchase, but I have received nothing. I have reported them to my bank as a scam company. I will be contacting consumer advice tomorrow. This site should be taken down as it is not fit for purpose.

Don’t waste your time or money dealing with this company. Their communication is non existent. My sofa arrived. I quickly realised. It couldn’t be assembled. Due to it being faulted. I then e mailed the company. On the day and numerous times since. I am yet to receive any form of contact. Although their site does state. They will answer in around 48 hours. It has now been well over a week. Therefore I have now got my bank and trading standards involved. As the goods are not fit for purpose. I can’t stress enough. How much I would advise anyone. Against dealing with this company!

AWFUL COMPANY AS YOU CAN SEE FROM THE REVIEWS. If you are lucky and checked here before buying don’t ignore the reviews. No replies and no way to return damaged items. I have reported them to the police and regulatory authority.

Shocking took payment my order was damaged and supplier informed from courier company send loads of e mails to sort out re delivery 3 weeks on no fire redelived but worst part of it no one replys to your e mails absolutely disgusting support I would never by anything from these people again took payment and nothing to show for it do not use this company at all you cannot contact them if a problem only by e mail with no response avoid avoid avoid!!!

If I could give it a minus score I would.

I paid an extra delivery fee due to where I am in the country since then no communication with anyone on email , Facebook messenger, Instagram DM.

No phone number to call either.

Worst company I have dealt with.
Now having to go through my bank and klarna to get payments back

Ordered a BBQ paid extra for express delivery 1-3 days still waiting a week later, emailed them twice and had no reply and there is no phone number. I can’t afford to be throwing £100 down the drain

It’s a feature as well as a lamp

It is a bright white light that looks amazing against our white walls and dark leather sofa.
I have mine standing by itself right by the living room door.
The white light is very bright, and lights up the hallway just outside.
I can’t help but stare as it’s quite a feature.
I’m a bit confused as the white light is so bright, I wonder whether there is a risk of damage to the eyes.
The advertisement says the light is eye friendly, but the accompanying leaflet says not to look directly into the light; which is a bit contradictory.
It does wobble a bit, and would have been better if it had a dimmer switch.
In conclusion, I’m very happy that I bought it, it looks stunning, the price was competitive compared to similar designs.

Ordered a BBQ, Arrived with no screws for the legs to attach.....have emailed twice as no phone number to call and have recieved no response to rectify......total waste of over £100.

This item is great, very easy to assemble and very compact. It can fold into itself for ease of use and great for picnics.

Good quality table

Table arrived well packaged and in perfect condition. It was easy to assemble and looks great, very sturdy and ideal to complete my patio set. Very fast delivery service as well!

Avoid! I ordered a set of bar stools. The condition was awful. Both stools had Damage, scratches and slight tears to material of seats. Metal bent and Also rusted. Imagine buying new stools and have to hammer the metal back into shape in order to attach the seat! I emailed them twice with photos of the condition and I have not got a single reply.