Halo Verify Arvostelua 

Had an issue on the App where I wasn't able to submit my test. I didn't realise until I had left the testing site. This was significant because it meant Halo were unable to match my sample to my details. I called back and Rhys from customer service was extremely helpful in liasing with the team on ground and the lab to locate and identify my missing sample. He had a great manner about him and went beyond the call of duty to solve my problem and avoid th need for another journey to Heathrow Terminal 5 for a repeat test. Many thanks!

Great service as usual and friendly staff

Very streamlined and hassle free process of testing before the flight. Keep it up

Quick and easy, but busy. Could have been better with slightly more staff.

Easy & convenient for travelers to collect the PCR test kit from Sofitel hotel.

All booked in and paid for on line. Arrived at Heathrow and well sign posted shortly walk to facility. Did test ( much easier if you have the app downloaded already).
And result within 8 hours. We flew in in the morning and were out and about in the afternoon.

Excellent. Staff were very helpful in carrying out test and result was available within 4 hours permitting me not to isolate for a day

Very bad service.Did not receive results on time.

Very fast results, easy to do, very convenient and well explained.

There was one member of staff on duty with a queue all the way through the Sofitel Heathrow.

My son completed a test at Sofitel Heathrow, but there was no record of it on his account when we checked the next day. When we called the customer centre the operator could not find our account (even though we have repeated instructions and had it open on our laptop in front of us, and also could find no sign of the test. They said they had a 'no refund' policy, which i think is really dodgy when they can't access your account and have lost the test. I spent 45 minutes trying to get the operator to access our account, but no success.
They said we could book another test but it would cost another 59 pounds.
We ended up going elsewhere and having to pay 90 pounds for a test.
I called the customer centre again later and a different operator found our test result and account within 15 minutes.
I have messaged them twice since and asked for a refund, but both times no reply. Very poor service and very poor customer relations.

I had to go all the way to the airport to get my saliva test done because the test couldn't be delivered at home in due time...even though I tried to order on the Friday, the test could only be delivered on the Tuesday...before 5h00 and my flight was on the Wednesday. So Halo definitely lost a star for this.
All I would say is make sure to order your test well in advance, in case the delivery happens to be somewhat slower.
I have used Halo before and was very satisfied with how fast I got my results back and the test was delivered at home in a more efficient way.
I must say that going all the way to the airport was very cumbersome...but I was very well served there.

The result should delivered within 5 hours. We got it after 18 hours