This company is not in Melbourne…
This company is not in Melbourne Australia like listed on there website. So when you need to return item due to poor quality, incorrect size etc it could cost anywhere between $50-$100 due to posting to China.
Vastaus yritykseltä Haldonmills
Hi Virginia,
Thank you for your feedback, and I'm sorry to hear you were disappointed.
Haldon Mills is an Australian-operated business, and like many Australian retailers our fulfilment and returns are handled through an overseas warehouse. This is a standard supply-chain arrangement for online stores.
Because international returns can be costly, we'd always rather help you get the right fit the first time. Our team is happy to check your measurements against our size chart before you order, and to help resolve any sizing issue directly — just reach out to support@haldonmills.com and we'll take care of you.
We're sorry this experience fell short, and we'd genuinely welcome the chance to make it right.
Kind regards,
Haldon Mills