Hagueapostille Arvostelua 

I was abroad and I needed UK legalization services for an official document. On their website, Hague Apostille Service explicitly advertise that they provide the services that I needed (let’s call them A and B) for that exact type of document.

So I placed an order, paid £84 fees plus £50 for international return postage, specified on the order form that I wanted services A and B, and sent them the original document by courier (€20+ postage).

12 days later I received an envelope from Hague Apostille Service. To my astonishment, I saw that instead of A and B, the company had applied services C and D to my document, without any explanation.

I emailed them to ask why they didn’t provide the services that I ordered and paid for. Their customer service replied that “sadly” they are unable to do A, but their solicitor “would only be happy” to do C and D instead. And that if I go to a UK solicitor to do A and send it to them, they will do B “free of charge” “as a gesture”.
[So: they expect me to pay twice for A, once for B, plus four times postage, plus travel costs to the UK – but B would be “free of charge” and that is “a gesture”. Brilliant.]

I wrote back to ask why they decided to send me something I didn’t order without confirming me with me first, and to tell them that I want my money back. They replied that “sadly” they can’t do A, so they decided to send me C and D “to avoid further delays” (?!). And that they will refund A and B only when they receive C and D from me.

I posted C and D to them (another €20+) and emailed them the postage receipt, together with a complaint for mishandling my order, misleading advertising, and wasting my time and money. I clarified that I expect a full refund for A and B, as well as for the postage to return C and D, which was their mistake. They said that “sadly” they don’t refund return postage fees.

I replied that sadly according to the Consumers Act 2015 all return costs should be covered by them, as they are in breach of contract.
The next message I got was from a manager, who confirmed that I would get a full refund for the initial order, which I received the next day.

So all in all, I wasted three weeks and more than €40 in pointless postage — all because Hague Apostille Service advertise services that they “sadly” don’t provide. As for their customer service… sadly it’s bonkers.

Due to delays in my immigration procedure, this is the second time I am ordering an apostille for my ACRO certificate. Everything is processed timely and very carefully. I can only recommend this service. The staff is very helpful and very nice. Thank you, my order arrived today with DHL.

I sent a Court Order for an Apostille. After more than 2 weeks (turn around time listed on website is 2-3 days), the order is returned certified by a lawyer, who writes, " The contents of this document were found to be accurate when compared to the records held at high court Queens bench", turns out Hague Apostille didn't get certification from the Queens Bench, but relied on the same lawyer who sent me the order, to certify it! And somehow got another lawyer to have their name on the certificate, rather than reveal who really attempted this authentification.
My advise. fact check after you receive Apostille documents from this company, ask the question, "Who certified this."

Excellent service, I got the apostille within two days.

Scam. Simply cheating company. I order Apostille (£54) and Birth Certificate Translation (£60). Before I place order I was contacted with them few times to make sure that I understand everything fine and I place my order correctly. I was explaining that I need this for Romanian Embassy to make documents for my son. They send me email so I do everything step by step like person on chat tell me. I receive documents, everything was looking fine. So I go to Embassy where I find that this documents are not legal and this person which is making translation has no permission to do this kind of documents. So I paid for false documents. I try contact with them again on the phone and on chat. And they said me that I must paid again to make new translation. When I ask for refund they said that I don’t get nothing or they closing chat online and I don’t have any feedback. I’m sorry because I loose money and I’ve got fake documents. Romanian Embassy said clear, documents are not legal so they can’t approve this.

I had my marriage certificate apostilled with Hague Apostille. They got it from me on Thursday and I got it back on Saturday. All the questions I asked throughout the process (calls, online chat) were answered clearly and professionally.

Amazing,

First of all , the reason for this review is to thank Hague apostille for dealing with my requirement efficiently and professionally. The document arrived when they said it would and the cost was far more reasonable than others. Not forgetting the helpfull staff when I cancelled my order then had to replace it again . Thank you all.

As soon as you open the page it automatically adds a charge of £12.00 to your cart although you haven't bought or ordered a single item. There is no explanation anywhere as to why this charge is there. Clearly its a way to scam people out of money unless you noticed it before placing and paying for an item. Avoid unless you want to lose money for items you didn't order.